Safelite AutoGlass

Quick job on the windshield — but forget to replace my antenna. Thought it wouldn’t be a problem to get this fixed — just call in Monday when they open and explain the issue.
Have been on hold FOR HALF AN HOUR NOW.
Update — 41 minutes later, I spoke to a human being who is transferring me to the store that did the work.
47 minutes later, I found out they say they can fix the issue — stop by any time. Oh, they open at 8 and close at 5. No, they can’t come to where I work. It is Monday now, it will be Saturday when I can make it back out to their store when they will allegedly be able to fix their error (and who knows about that, that’s nearly a week from now).
This is a really simple problem. God help you if you have a real problem — apparently Safelite won’t.

Safelite does not honor their warranty. I have taken multiple cars to Safelite for glass repair or replacement for years, and have had approximately 15 windshields replaced. I had a windshield replaced recently and had an issue of water clouding the glass when it rained. In all of the cars and windshields I have had, I have ran into this once before (Safelite installed as well) and was solved by simply replacing the defective glass. I called and had a warranty inspector to come and look at it and he basically said that my windshield wipers were the problem without even testing the glass. He did not spray, pour, or apply water to the glass to try and replicate the defect. So I called again to speak to them to get another guy to look at it. The phone rep called the shop manager, whom didn’t even speak to me regarding the issue and left it to the phone rep, and spouted off the same BS about the wipers being dirty, old, defective, etc. How can my wipers be the problem when the water clouds on a freshly cleaned windshield before the wipers even have a chance to run across the glass (since they kept arguing that my wipers could have dirt, debris, or oil on it even though I wash the car every week including washing the wiper blades)? I asked them, «So if I go buy new wipers and this still happens, that you’ll replace the glass?» The phone rep continues to say that the windshield is not defective (even though it was never tested) contradicting themselves by not honoring the warranty program even if the alleged problem (dirty wipers) is fixed. Doesn’t seem very logical to me. The glass we had before didn’t do this with water, nor did any of the 10+ windshields do it either; but all of a sudden, when this specific glass is installed, and I run into this issue, the wipers are the problem…
In summary, poor customer service, snarky phone reps, management unwilling to speak to customers on issues, and inconsistent glass quality will make me move my business elsewhere. Save the hassle and use a smaller local shop.

This company in general (not just this location) does NOT abide by it’s warranty! I had 3 attempts by them to service my windshield. First they put in the wrong size window… Big gaps! Second, they put in the right size window but shoved it up so far it wasn’t touching the bottom seal (perhaps it was the same glass and they lied about replacing it with correct size). Third, they installed glass correctly but f’d up my seals… damaged the snaps so it wouldn’t seal around glass and completely removed and did not replace the seal on the bottom! I made MANY angry calls and got no response from my letter to the corporate office… they simply don’t give a *bleep*!!! I was forced to go with a competator’s company and they did a great job first attempt. NEVER USE THIS COMPANY!!! I should sue them… Anyone want to join a lawsuit?

Used the online scheduler with Geico and they came out and replaced the windshield with no issues.

Don’t use Safelite! They will sell your phone number to other companies, call multiple times per week AND day using spoofed caller ID numbers, and harass you for years to come… on a daily/​weekly basis!

I have had Safelite do other glass repair and was happy with the outcome. However, this time was much different. They messed up something with the auto wipers and the wouldn’t work any longer. Took a few emails to get a responce but they sent someone out. After attempting to figure it out the tech Justin said to contact the dealer and get back with them on the cost and they would work something out to get it fixed. After contacting the dealer I attempted to call Juston a few times. He didn’t answer so I left a message. He has never called back. I will not chase him down to get this fixed but I will let them know I will not use them again and this review may keep others from this kind of service. IMHO they do not live up to their reputation.

They doubled the quote upon arrival to the shop and tried to explain that they effectively charge $ 150/​hr. for labor, INSANE!
I had a technician at my house replacing a windshield on a newer vehicle through my insurance. While he was around I asked for a quote to replace glass on my classic truck. He quoted me $ 150 after confirming that I had my own glass. $ 150 was more than twice what others quoted but up to this point I had a good experience with them so I decided to pay more money. When I arrived at the shop they explained that it was $ 300 not $ 150 because they thought I was just replacing one side. This does not make sense at all because I was changing styles of glass so why would I want one side to look different from the other. All that’s needed to replace the glass on this truck is a string plastic wedges and a person inside and outside so the glass doesn’t fall. That’s it. No way should I be charged $ 150 for what should be less than an hour’s worth of work and a piece of string.

Aldo, my safelite tech did a good job on my windshield. He was early and didn’t have to wait all day for someone to come to my place to replace my windshield and… he even vacuumed my car. :)

I’ll never choose a free meal again. I will always choose safelight. Always choose safelight. Get it done right the first time.

Steve, my Safelite tech, installed the window and window trim to complete overhaul the look of my cars windshield. The difference was dramatically better. I will request Steve in the future. Safelite is truly the best in the game. Don’t bother with other companies, just call Safelite and get it done by the best.

I was in need of an brand new drivers side window. So my insurance company recommended safelite AutoGlass. After putting in my brand new motor and regulator for my drivers door. They came out and replaced my drivers side window before they left they check to make sure the window was working properly. I was very satisfied with the work they have done. My husband Casey and I recommend if you own a vehicle please have safelite AutoGlass be your number one glass repair shop.

The technician arrived in the designated time frame. He was extremely helpful in explaining everything that he was doing and where the value ads were with Safelight versus its competitors. He quickly changed the windshield and gave my husband instructions on how to maintain the windshield for the next twenty-​four hours.

This company has gotten too big to care. Too cumbersome to respond and do not try to change a appointment time or place, you will send the receptionist into a tailspin. Plenty of other company’s who actually appreciate your business.

I went in today after booking a windshield repair through my insurance carrier Geico. They recommended Safelite, so I booked an appt. The staff was very professional and had me out in no time. The manager offered keurig coffee, bottled water, snacks in basket and the pleasure of great ac for our comfort. The reception area chairs were even reclining which was so nice and comfortable.
Even though I was running late due to my google maps sending me to Tempe instead of Mesa lol, they managed to get me out the door in just over an hour. Due to the many dings and spider cracks from my highway driving the windshield was beautifully replaced.

I was referred to Safelite through my insurance company. Chris Hunteman was the service tech that came to my home and replaced my windshield. He was very polite, explained what he was going to do and proceeded to get the job done. Having them come to my home is very convenient. saves me time, gas, and having to drop off my car and wait in a repair shop. I drive the 202 everyday and, it’s a given that I will need windshield repair or replacement again. I won’t hesitate for a minute wondering which company to call or refer to friends whom also drive the 202, Safelite for sure.

I made an appointment, dropped off my car, and not five minutes after driving off the lot I received a call saying they had cracked the replacement windshield. That was already frustrating enough because that meant I now had to wait longer to get it fixed. I now had to make another appointment and the soonest they had available was 5 days from then. I found that extremely frustrating and when I asked if they could come to me next time and as compensation waive the service charge; they would absolutely not. I just do not think they have good customer service and take responsibility for their actions. I even called the executive customer service line and they were unhelpful and basically said «oh well». The next appointment I made was at the Elwood location closer to me and I was pleased with the outcome. I would not recommend to a friend because they do not offer quality customer service.

I got the wrong windshield, but I needed repaired so I went ahead with the installation. They didn’t have the windshield wipers that I needed with this windshield so I had to go out and by new wipers. Whatever… I chalked it up to an error. Then I looked at my windshield and there were several scratches. Again, I am super busy so I let it go. Then a week after the install I got a Crack in my windshield. The funny thing is that there is no puncture from the outside. It’s INSIDE! Now I have another cracked windshield and I am FURIOUS because this is the company that my insurance company had me go to!

We have used Safelite for years. Before that, I made the mistake of using the companies that give you $ 50 in cash or restaurant coupons when you get a new windshield through insurance. That glass must be much thinner because I always had cracks within a few months. Not so with Safelite.
Some recent experiences:
A year and a half ago I bought a classic Jeep. Safelite not only installed it with a new seal for cheaper than anywhere else sold just the windshield (not insurance claim), but when the trim came off they came back out to fix it quickly for no charge. I didn’t have a rearview mirror at the time, but when it finally came in I just stopped in and they installed it for me in the parking lot, no charge.
Then today our rearview mirror fell off the factory OEM windshield on a different one of our cars (Arizona heat!). My wife stopped by this location and asked if they could help and in less than 15 minutes they had the car in, the mirror mounted, and back out to my wife. And this wasn’t even their windshield!
They obviously care a lot about service and we will keep using them for any of our needs.

I need a windshield gasket fixed and the great Safelite reviews here on Unilocal convinced me that this was the place that would do a good job. I went to:
and was encouraged to see a «Get Started «which I clicked.
Entered the 85 212 ZIP and though «This is going to be easy».
Up came a «Work with your Insurance» and a «Pay on your own» selection.“Nice», I though and clicked on the «Pay on your own» link that presented me with 3 «Glass» options and NO REPAIR option. I selected the «Replace other glass option», thinking this was just a internet page error, because they must be able to fix a leaking windshield gasket. Now they wanted my complete car information: Year, Make, Model, Style & VIN. Muttering, «Come on, this is just a gasket repair», I bailed.
Found a «Contact Us» link and clicked again. Another flag. 877 & 866 aren’t AZ area code numbers and hoping I would be transferred from where ever I was calling back to AZ, I pressed on. Should have known better. The Customer Service number 877−465−5225 beeped a cute little something and hung up. I muttered «WTH» and tried again. This time I actually got a person, «OMG». I explained, she explained that the windshield would have to be removed and since I didn’t know who did the last replacement, if they dropped and broke the windshield, their insurance wouldn’t pay for it, SO they would not be able to fix the gasket. Guess I will look on Youtube and see if they have a DIY on windshield gasket repair.
Has American become a «Replace» society and NO One does repairs any more?

I had a serviceman come out to my house to fix some chips in the windshield. I have Geico and they use Safelite for these repairs. I was very impressed with the friendliness and thoroughness of the serviceman. They are so much better than those random auto glass places that try to hustle you into changing out your windshield, with the promise of free meals… :)