Reef Monsters

I have spent thousands of dollars with Reef Monsters and I’m completely appalled that James now ignores me when I come in. Today I was planning on buying corals and fish and one simple hello, I could net get from him. I tried to say hello and he avoided me. So the only and last purchase I did today was 10 gallons of RO and that’s the last of my money I will spend with James. He acts like I owe him something when a simple hey «Joe» would go along way. It’s really a shame that he’s that way. Unilocal will also get my review. Remember James your not the only Reef store in AZ.

Chris,
You have your facts wrong. I did «step foot» in your store. Actually, I’ve been in there a few times. I bought a gift certificate at Christmas time. So, I did interact with your staff at that time. The guy selling me the certificate had a hard time figuring out how to do it. Maybe he needs a bit more training.
You can say what you want about the ordeal with Jake. He asked for help from you guys. You were more interested in selling more to him and taking his money than making a life long loyal customer. Your prices are more than other places in town. Also, it’s very hard to get your staff to help when problems arise. Mesa customers need to know that. You could of had a customer for life and many more. Good reviews travel fast and far but bad reviews travel faster and further.

I am the customer Chris was referring to when replying to Valerie M. To start things off I had a tank for only about a month. This store has a great selection of live stock but they over price a lot of there products. I went to them to get into the hobby they sold me a tank and stand that I paid 100 $ over what it’s really valued at. I also continued to purchase things from them thinking they were helping me when ultimately they were just trying to get more money out of me. I ended up spending over 1,200 $. When I came back to them, after everything I bought from them was dying, I was left with a tank of sand and water. I contacted them saying I was frustrated and wanted to return my tank for new one to get a fresh start. I went to talk to James the owner, not Chris who had nothing to do with this. I was told by James I could not return my tank and exchange for a new one. I told him this is not fair because I have been doing everything you have told me to do and I have put so much of my money into your store. After arguing and going back and forth I was criticized by the owner and told I could return just my tank and stand but only get half of the value in store credit. I have invested to much money for this and after going to another store to see what I could get I found out that reef monsters has been marking up prices. My tank and stand are really valued at $ 70 rather than $ 170 and my anemone was $ 150 when it was really valued at $ 50. I also found out that I was being told false information by reef monsters about the fish I was purchasing. Every time before I purchased a fish from reef monster I asked if it was compatible and suitable for my tank. They sold me 2 fish, one being a shark, that needed to be in a much larger tank. Overall this store is untrustworthy and trying to get money out of anyone they can. They do not put the customer first. I advise you to go to any other store or look around before you buy. I put my money and trust into them and they lied and took advantage of me.

This is by far the nicest salt water store in the valley. James and his staff are very knowledgeable and always willing to help and answer questions. I have loved everything I have bought from this store, and I keep coming back time after time.

Nice clean quiet location with some heavy hitting goods. They have awesome inventory for saltwater fish and coral. The tanks are freaking amazingly clean and clear. The coral look healthy and happy they colors really pop and you can find a frag as low as 5 – 10 bucks for big expensive pieces. One big advantage is that I have seen fish/​shell fish here that I have not seen at any other location.
Not sure how the staff is though. It seems quiet usually one or two workers that come out to greet you without any sales pressure. Sometimes I stroll through here and just look around and gaze at the corals for a while. This store will allow you that concentration that other stores just don’t either due to too many customers walking around or the staff just sitting around staring or what not.
Overall if you are in the hobby you should definitely put this place on your list of things to see.

They really lack on answering there phones to help you out not friendly at all I wish they where a lot nicer to there costumers

I went to reef monsters this weekend, during there soft opening. I was impressed! Everything was vary clean and the prices were the lowest in the valley. Chris and James were vary helpful thank you for everything reef monsters. For me you are the best shop in the valley

The good owner left and now owns club reef. The last time I was in here, the new owner had his half naked (literally) girlfriend walking around the store attempting to help people. She was desperately trying to figure out how a basic saltwater test worked. She was nice but I think the damsels in the displays had a higher IQ. Not the kind of person I want helping me with the health of my animals. Moreover, we stood around for 30 minutes, in line behind many people who all seemed confused about who worked there, who could help them or what the hold up was.
I really liked this store (when the precious owner was involved) but I wish them the best.
A side note: fish stores tend to be family friendly. I would put the T and A away, considering there are children coming here with the parents. It’s not necessary and it makes people question if you know what you’re doing.

Stopped in to ReefMonsters today and Chris helped us out. Great store! Great fracs! Nice healthy fish! Fed everything we asked to see. Purchased a pair of Mocha clowns and a rose anemone. Very pleased!
Will definitely return. Chris was very knowledgeable and took time to talk to us about what we were looking at.

Cool local reef store in a warehouse. Cool staff with a variety of selections. Prices are on par with the industry.

Best LFS in Town!!! Very friendly staffs… James & Jorell are very helpful! Whatever fish you would like to find… They will try their hardest to find you the rare/​special fish… Case in point. They got me a Black Tang. I have been looking for so long… Thanks guys!!!

Great store! I stopped by with my family and Jorell was really helpful and friendly. The store is a little smaller but actually has a better selection than many of the other stores. Everything was really clean an maintained. I definitely would recommend Reef Monsters to anyone in the Mesa area.

Great little store, very clean and has a great selection and very reasonable prices. Plus its in the East Valley.

Great fish shop. Very clean. James is great knowledgable guy and very friendly. They have great variety of corals and fishes. All hand picked. Reasonable prices too. Check it out and u won’t regret it.

After shopping all over town and visiting every single shop in the phx area I stumbled into this little gem. Store was clean and only stocked with desirable items and lacked the items that just arent used by the majority, but I am sure could be ordered if needed. This planning I found easy to make my purchases in a quicker manner since I dont always have the time to sort through typical store junk, there just isnt any here! Only quality sought after items. Management is second to none and the business is family owned and operated. When you walk in your greeted and after a few visits by name even. This is a huge plus and isnt found anywhere else in town that I have seen. There is a prefered customer program and most livestock is local grown and special items are taken in a wish list and you can get called once available. After my month long search for the perfect store to set up my custom order that could also fulfill my stocking needs I couldnt get my order in fast enough for a complete custom setup installed and delivered. Pricing was fantastic and cheaper than anywhere in town and the ability to come in anytime and get advice no matter what the need is makes this shop feel like home when you walk in. If your looking for a one stop shop that is friendly, knowledgeable, and isnt out to empty your wallet in a bad way this is your place. Thanks again Reef Monsters for the help in sorting out what was an overwhelming amount of information into a custom tailoring to what I could handle and needed to continue in this hobby.