Popeye’s Chicken & Biscuits

OK, We read and write reviews for good reasons but if only I would have listened to them before I went there tonight, could I have saved myself some money and grief. I gave in to my daughter who «needed biscuits» and bought food at Popeye’s. The place was filthy which I would have normally turned around and walked out but since I promised her food, I decided to go ahead and try it. The guy goofing around behind the counter took a good 5 minutes before he took my order, He said something slurred under his breath and I asked «Oh, are you ready to take my order?», He just nodded. He seemed to be more interested in what the others in the back were talking and laughing about… Very unproffesional and his hair was unkept and dirty and too long IMO not to be in a cap. So I order, get my food home and it was bad. OK, The biscuits were fair as was the micro size of beans and rice but my daughters mac n cheese was so dry and unedible as was the chicken tenders. using the word loosely here. They seemed like they had been sitting around for days. They were so cold and dry and were more like chicken jerky… Glad I bought a few extra biscuits… NEVER AGAIN!!!

I’ve been here twice now. Both times you have to ask for basic items such as condiments and utensils for your side items that require it. Good was lukewarm.

DO NOT EAT HERE!
First of all I think Popeye’s has some of the best chicken around. With that said, this is the absolute worst location I’ve ever seen. I went there today to get a simple 3 piece mild dinner. I was in the drive thru and was told there would be an 11 minute wait. Since I wasn’t in a hurry, I decided to wait but 11 minutes turned into 20. I became concerned when I saw other customers getting their food immediately in the drive-​thru so I went in to see what the hold up was.
When I entered, the lady manger (who didn’t seem very friendly) was speaking with another employee and another customer who had already ordered walked up to the counter. Next something happened that I’ll never forget. A roach crawled from the soda machine across the register counter and hid with the Mardi Gras beads that surrounded one of the registers. When I pointed it out to one of the employees she just said eww and went back to working. The manager made a half-@$$ attempt to grab the roach within the Mardi Gras beads with a paper towel and just gave up after 5 seconds.
Ironically my food was given to me when this happened and the other customers and I just looked at each other speechless. One lady asked for the manager’s name and was totally ignored. At this point myself, and a few other people got refunds and left. The sad thing is that this isn’t the first problem this location has had. They’ve had long wait times for years and had recently been improving. Now they’re worse than ever and giving Popeye’s a bad name.

Visited this location a few weeks ago. The guy who took our order through drive through was nice. We were asked to pull around and wait because we ordered a pretty big order of chicken and some sides. When we got home the chicken did not taste very good for how much we paid for it. It seemed really dry. They didn’t throw in any sauces either which was a bummer. The area is also not the nicest. I was unimpressed with this location and will not be returning.

If I could rate 0 stars, I would. The «rush» was three orders. My order wasn’t even dropped, though there were 6 people behind the counter. The lobby was a mess… Sticky shit on the floor, crumbs and other meal remnants on tables, and all the trash cans were overflowing. The manager who took our order didn’t even work at an acceptable pace. Not even a faked smile or enthusiasm. With having worked as a food service manager for 15 years, this place needs to hire an entirely new crew and start over. I wouldn’t recommend this location to anyone.
To add, once home, our order was incorrect.

I LOVE Popeye’s Chicken, it is the best fast food chicken joint there is IMHO. This location is terrible. They have forgotten my side twice now (I keep going back cause they’re the closest) and when my BF was ordering dinner the other day, there were four people ahead of him complaining about missing items or wrong orders. If they run out of an item they will either leave it out or substitute it without telling you (they were out of breasts and gave the person a thigh). *Always* check your order before leaving the parking lot. The food is good, just bad service.

This is actually a review for the location at 1299 North Arizona Avenue Gilbert, AZ 85 233.
I have been a Popeye’s Chicken lover for almost 40 years and it takes a lot for any location to receive a poor rating from me. While this is the newest location in the East Valley, it is also the worst. I just ordered a 12 piece box through the drive-​through. It was 12 pieces, but there were not any breasts in the box and only 2 wings. Not only was it mostly thighs, the pieces were over cooked and over breaded which resulted in a very think crust surrounding the pieces.
I would recommend that you go to any other location of Popeye’s in the East Valley, but do not go to this location. This is the worst chicken that I have ever received at any Popeye’s location in several states in 40 years.

Mom has never tried Popeyes in her life.
She loved it! For me, just call me Olive Oyl because I love me some Popeye’s chicken.
We waited for a bit. But the good things in life are worth waiting for and we were being entertained by another woman ordering after us. She was fussing about her string beans and gave us a good laugh.

I had a problem for the last week… I have a Coworker that’s comes to the property at my job and last week she sent me to get another order the credit card number was wrong so the manager told that she couldn’t get me another order so I left it was only right yesterday I went up there with my property manager and this time I had the receipt from the day before she came to the window and she told me that she wouldn’t listen to me because I came before and it was a lie because of the previous time she took my receipt talked ugly to me and my property manager. So when my Coworker comes to the property I told her what happened we went back up there she came out and my Coworker told her what happened she didn’t even once looked at me apologized or nothing but gave my Coworker money back… and I asked her for an I’m sorry or anything.Rox.that’s her name no one should be treated like that at all. she should be fired or an I’m sorry… I work in customer service. Don’t ever come to Popeye’s on Dobson road in mesa. I was treated very badly. and rude!!!

To be nice I gave it 3 stars. The food was alright, the service was really good. We didn’t even have to wait. I wasn’t impressed with their dining area, it was so dirty. Probably won’t go back.

Horrible service, waited for 20 minutes just for the fries. They ended up giving the order after us our fries!
Go to any other location than this one.

Food was ok but I like legs and thighs. Ordered 16 piece and manager chicken and gave me 4 breast. This after repeating order back to me. Gave them a 2^nd chance asked for 11 piece leg and thigh and was told no. KFC is on baaeline… they get my business now.

I live the boneless chicken. Here and how there is a layer of hot sauce right under the breaded part of the chicken. I still dip it in hot sauce and ranch but I like the extra Cajun flavoring! This is literally my favorite food from here. The drive through is kind of a pain to get too, but the wait isn’t too bad.

Shit was so bad I was afraid to feed it to my dog. This is the second Popeyes in Arizona I’ve been to and they’ve both been TERRIBLE.
Whoever handles the territories should be fired immediately,
Poor quality and awful management.

Great service and speed along with friendly staff. I came in at 9:30 with a bus full of hungry track athletes at 9pm and took up every seat there was (I was unaware this location was attached to a gas station and smaller than most). The service was quick (2 minutes to get an order out tops) and friendly. They took about 50 hungry athletes and coaches orders and had us all served inside 20 minutes. As we left the manager brought a bunch of hot apple pies out to us, thanked us for stopping in, and apologized for the slow service (which wasn’t slow at all).

Service here is horrible. Came in at 8pm and asked for spicy breast and the manager tells me that there are none. The whole spicy side racks were filled with thighs and wings. When I asked how long, I was told that they weren’t making any because of all the chicken that was still up there! 3 hrs to go and no spicy breast! I get out of line amazed at the response and allow my friend to order.
After a while I get back in line to order a Po’boy and I’m standing behind a guy who asks for a spicy breast meal only to be turned away with the same response I received. He was just as amazed as I was a few minutes earlier. 2 hrs and 45 minutes to go and a cook in the back yells up to the front «Whatever’s up there!»
Piss poor planning on their part shouldn’t determine what we can order. Sad part is they felt that it was totally fine to dictate what could be ordered and looked back at us like, «What now?»
I live several miles away but there aren’t any Popeye’s nearby, but I’ll go without before I give my money to this establishment!

Unimpressed. The floor of the lobby was sticky and slippery at the same time. The staff did not seem interested in getting our order ready after it was placed and 3 cars went through the drive thru while we waited for our simple order.

Ok, I had to return for an updated review on Popeye’s Chicken and Biscuits. Someone must had a phone call form corporate because the restaurant is a lot cleaner than it used to be the last time I came here.
My goodness, I was about to go to the dollar store and buy them some cleaning supplies but now everything looks organized and a place I want to eat.
Anyways, customer service is always been wonderful and helpful. The chicken was fresh and the sides were delicious. They give you so much honey that I asked my boyfriend if he could be my «biscuit» with the left over packets.
I can’t wait to order more food from this place!

Popeye’s has always been one of my favorite chicken places in general. The lieutenant colonel and the one with the church name are somewhat on the bland side and are not my first choices for tasty chicken.
This location has a few things to complain about. The neighborhood is not the best and it shares the same building with the Circle jerk guys next door. Usually find myself trying to get in and out rather quickly. The customers are always pretty loud and obnoxious and the place is not very clean. You might even be asked for money in the parking lot.
Service is basically poor and trying to communicate is difficult and a bit tricky. Normally have to repeat myself a few times to get the order correct. On my last visit experienced a triple sneeze by the cook right on my meal. Gesundheit!
Usually order the Spicy Chicken with a side of Beans and Rice. Can’t resist getting several jalapenos to give the meal some additional kick. Sometimes I’ll even go crazy and order one of the specials. Tried the Catfish on my last visit and was surprised how small it looked. Maybe they should just call it kitten fish?
Definitely recommend going to one of their full service restaurants that do not commingle with one of those fast trip places. Once had the occasion to eat in a really industrial part of Baton Rouge and enjoyed the meal so much more than this place. WHAT THE CLUCK?
2.25 STARS

I love fried chicken. I probably only visit Popeye’s once a year, but every time I do, I order the biggest bucket and smell like fried chicken for the rest of the week.
My brother-​in-​law is coming to visit us from Spain and he specifically requests Popeye’s. So consider ourselves lucky, for having a fried chicken heaven on earth.