PODS

Please do yourself a favor and use anther company. This has been hands down the worst experience I’ve ever had with a business. Spent $ 1400 to have my stuff moved from Cave Creek to Gilbert. They picked up one POD and dropped it back off again at the house I moved out of. I’m still shaking my head at how dumb you must have to be to make that mistake. I’ve spent countless hours on the phone speaking with what seems like mindless robots that have one goal… to make sure nothing gets done to fix my issue. I filed an incident report on Wednesday and I’m still waiting for someone to get back to me five days later. Every time I call, the representative handling the report is on a break and won’t return my calls.
I told myself I would never write a bad review. I usually just think it’s for people that are impossible to please or just itching to complain about something. Thanks for motivating me to get over that issue PODS. If I can save one customer the headache of doing business with you, then this review had been a success. I really don’t understand how you stay in business.

Would not recommend the worst customer service and quite a bit of hidden fees. not able to give e.t.a of the arrival of your pod … but quickly at taking your $$

Update: last container was picked up just have to get a final total receipt which is difficult as it was a pre/​post new system and overlaps the new year.
The risk evaluation of the new software, program or server was not properly completed and the backup contigencies were not put into place or your customers wouldn’t be dealt with in this way.

Worst company and customer service. Even after they put the pods in the wrong location and we called they wouldn’t fix it or wave the fee. We had specific location and they had direction on exactly where to put it. Horrible customer service

I absolutely would not recommend PODS to anyone unless you have a small amount of furniture/​boxes. When I ordered the POD I told the woman that we had a lot of boxes and furniture and I was concerned the POD would not be big enough. We had a two bedroom apartment and she assured me the size (the largest) would be fine — it could fit up to four rooms of furniture she said. I told her I had some bureaus and a large entertainment center and she said it would be fine. When the POD driver delivered the POD, I again told him I did not think the POD was big enough and he said «you would be surprised at how much can fit on one of these». When the mover arrived the next day, his first words were «all of your stuff is not going to fit». I was moving across country and needed to leave the next day. This had all been scheduled and organized perfectly! But when I called PODS in a panic to get another POD delivered, and was told I could not get another POD for 4 days, I thought I was going to have a nervous breakdown. We had to use ABF Freight, at an additional cost of $ 3,100 plus an additional cost of $ 600 for the mover to load the ABF freight at the warehouse, after my husband had to go and get a UHaul truck because the mover of course did not have a truck with him because he and his crew were loading everything on to the POD. My move day was a nightmare and I wouldn’t wish this on anyone.

I don’t know if this is the correct PODS location, but this comment is about the entire PODS company, not a specific location.
The whole notion of loading all your belongings into a box and then having the box shipped to the city you’re moving to is brilliant and simple… unless you’re dealing with PODS. These folks have less than no clue about what customer service is. My brother moved to Scottsdale from Minneapolis. He arrived well ahead of his PODS container. However, when the container did arrive no one bothered calling to let him know his unit had arrived. When he called them he was told, «Oh yeah. The container arrived last week.» It never occurred to anyone to let my bro know that his container had arrived.
Next was the issue of trying to schedule delivery of the unit to his home. Problem is, no one at PODS location has any discernible grasp of how production scheduling works. All they were interested in telling him is that there will be extra fees for overtime because they’re so busy. Since when are the internal logistics problems at PODS any concern of the client? Thankfully, my brother is a very persuasive bloke and he takes very little guff from incompetent lackeys. Of course he paid no additional fees, but a more timid individual would likely be held up for extra charges.
And then there’s the challenge of trying to contact PODS. All communication and billing are handled at a centralized call center, and it’s a typical call center staffed by individuals who are paid far too little to give a crap about people calling in with questions, problems, and concerns. So, if you want to contact the local location to see if the unit has arrived… no dice! You get to deal with a call center lackey.
My brother did give a positive shout-​out to the guys PODS sent out to empty out his home in Minneapolis and load the container. They damaged only two pieces of furniture and they didn’t break near as many fragile items as he was expecting they would, so he was pretty pleased with that.
Bottom line here is that until PODS matures and figures out its logistics issues, timing issues, and customer service issues, you’ll do much better with U-​Haul or Atlas Van Lines.

Worst experience I have ever had. My POD left Chicago on the 2^nd of November and I was promised it would be to my location on the evening of the 12^th morning of the 13^th without any issues as I travel for business and only have a few days to move. I get a call today telling me that they have moved my date to the 14^th with no reasons why and nothing they are going to do to help me out with the fact that everything I own is in the POD. I will never ever use this company again as I have paid them too much money to not get my belongings on the date that we agreed on. They have done nothing but «claim» that they will see if anyone cancels to deliver all of my belongings. I will never use this company again

EXCELLENT EXPERIENCE! We sold our house in another state and used a POD as an on-​site storage facility so we could stage the house and have an area to sort through things to determine whether to sell, donate or move them. One phone call set up the delivery. The POD came when we were promised and the driver made certain it was placed where we wanted. When the house sold, we set up the pick up date at our old house, the delivery date to our new house as well as the final pickup of the POD in one phone call. Everything went exactly as promised. Our final packing became a little frenetic and things were not packed as carefully as they were in the beginning and everything still came through without damage. I would highly recommend the company.

Do not work with PODS.
I had a horrible experience with this company. Long story short they delivered the pod outside of the specified time limit and parked it in the wrong place which happened to block my garage. Ended up having to pay a hundred dollar cancelation fee for something that was not delivered where it was supposed to be or at the time it was supposed to arrive. Use mobile mini storage instead. Much much cheaper.

WORST EXPERIENCE! Make sure you don’t need your POD picked up on a specific date (or days) and that you can keep it at your location for at least a week otherwise like us you will end up getting charged up to one hundred dollars extra for EACH pod to be picked up in a timely manner. The way their website is set up you must place your drop off order first then try to go back and schedule your pick up of the container. Only then will you find out if your date (s) is available.
We would not recommend PODS nor will we ever use them again! This company is a complete SCAM!

I scheduled a POD to be delivered to my apt the 3^rd week of June. Delivery was right on time and the driver was very professional. I had reserved parking spaces near my unit for the POD to be set. During the initial delivery, the driver mentioned he has delivered to my apartments in the past, but to the dirt lot on the side street. I was moving back to the same apartments on July 20^th, to a larger unit in the back end of the complex and we discussed that the dirt lot would be where my POD would be re-​delivered to as it was close to the new apartment I was waiting to become available. I paid over $ 400 for initial deliver, return delivery and storage of the POD for approximately one month. When the 19^th of July rolled around and my POD was delivered, I had the same driver. He told me when I met him that morning that he could no longer set the POD down on that lot… it was private property. The driver was apologetic and professional. As I was expecting the deliver to be on that lot, I did not plan to have parking spaces reserved on the side street adjacent to my building. The dispatcher called me after I spoke with the driver and told me I had 10 minutes to find a place for the POD to be set down or the driver was leaving and I would have to call and reschedule. I was not happy with this, since it was doubtful I could locate the owners of three adjacent cars at 8:30 on a Saturday morning and ask them to move their vehicles. I explained that to Tina, the dispatcher and her response was that the driver could not wait around all day. I guess the only two options were a 10 minute resolution or «all day». Since I was fully expecting the delivery location to be the vacant lot based on my conversation with the delivery driver, I was not sure how this was now my problem. I hung up on the dispatcher after telling her the service as awful on re-​delivery and I would be writing a Unilocal review. I then began to walk back to the truck and talk to the driver. As I was walking down the block, he turned onto Central Ave and drove away. I didn’t even get the generous 10 min to find a suitable spot. When it was obvious he was not just driving around the block, I called the dispatcher back. She informed me that she did not have to speak to «abusive» customers and I needed to call the 800 number as they would no longer deal with me. She then hung up on me. I called her back again to tell her I did not have an alternate number to call and I expected my things to brought back. Apparently between calls, she had talked to her manager and they were going to deliver the POD to the lot I anticipated it being placed and have me sign a waiver for it. She also told me if I was abusive to the driver AGAIN, he would leave without delivering the POD. When the driver, who was the only professional person I interacted with that day returned, I asked him if he felt I was disrespectful or abusive towards him and he answered not at all and shook my hand. I sincerely hope the dispatcher calls at PODS are recorded and someone above that employee listens to the calls to hear how it actually went. When you are a customer service professional and you have a customer who is unhappy with your service, I guess it’s just a lot easier to blame it on the customer than have any examination of your service. I am a real estate agent and have referred numerous customers to PODS in the past. I will never do so again. It’s sad the impact one employee can have on your reputation.

I’ve read comments about pods that talk about other locations. They don’t sound at all like the same company that I’m dealing with which is the Tempe location. In fact, the comment from Angel H. is outright false if he’s referring to pods mesa storage location — pods lists two storage locations for the valley: Mesa and far west side. I inspected the Mesa facility after reading negative commentary about their competitor’s facility. It was modern, spotless, well organized and secure. It bears absolutely no resemblance to what Angel described.
I’ve been dealing directly with Katelyn, who is a salespeople I met when I went to look at the Mesa storage facility. I’ve been able to reach her without going through their 1800 number and without any hassle. She’s been right on top of my order — it’s not like I’ve had to chase her for info or followup.
I’ll update this review after my move is done but, overall, at this point, they seem like they know what they’re doing. Based on one of the comments on this board about a different pods operator, I will check my furniture after they get it to the warehouse to make sure it wasn’t dropped. If the people driving their trucks are properly supervised, this kind of complaint shouldn’t occur.
As far as the size of the pod, they’re listed on the pods website. If that’s not enough to visualize its holding capacity, you can see one at their warehouse.

We ordered a Pod to be delivered to our home to be used as temporary storage. It arrived on time as promised and provided much needed space to put our furniture in while we refinnished our floors!
Of course a Pod would be great to use if you were moving, but for other temporary storage needs it is a terrific alternative to keep in mind.