Pinnacle Restoration

Don’t know who is giving these guys good reviews. This company is terrible.
They bid on an insurance job at the property and once it was approved they never came to do the work. The kitchen has been unusable waiting for the repairs. Spent weeks calling and leaving messages and no one would call back. Finally got the insurance broker involved and then they said the insurance estimate was to low so they won’t do the job. Very unprofessional. At the very least return a phone call and let people know what is going on. I’ve worked with multiple contractors and this is by far the worst experience. After reading the other reviews I think we dodged a bullet having a different company come do the work. There are too many choices to even consider this company. If your insurance company recommends them… DECLINE.

We use pinnacle all the time at our community where I work and they do great work. Alexis our rep is very friendly and professional. They are working on a project right now and doing a great job. Thank you

Just to let you know, it has now been over 4 months since this company began repairs on my home. I still haven’t had my pantry cabinets or the kick boards under my kitchen counters replaced. The company also did a horrible job cleaning my carpets. Their idea of a professional steam cleaner was hiring someone and having them rent a rug doctor.
The repair men also put a hole in my wall and did a horrible grout job, leaving the mud they used all over the tile floor, staining it.
No one in the office is apologetic or even concerned about the damage that was done to my home. Again, I highly encourage anyone who is considering using this company to steer clear and go somewhere else.

If you are looking for CUSTOMER SERVICE, I would suggest you GO ELSEWHERE! Byron came out on a Friday. Told him I had a 2 week deadline. Said he would call on Monday:
…No call Monday, Tuesday, Wednesday
…I sent email on Wednesday
…I called Thursday «morning», spoke to Jessica and she said Byron would call. He called at 6:46pm, left message and made no other efforts to contact me despite having 3 phone numbers.
…I called them again on Friday at which time Byron said they were not going to do the job (about $ 3,000)
…Asked him why he didn’t call me on Monday knowing I was on a deadline and his response, «It was a busy week.»
Thanks Pinnacle Restoration for leaving me in a bind.

The fact that it took from Sept 2013-​Jan 2014 to finish a 3 week repair is really tough to ignore. The second crew came in fixed the shabby workmanship of the first crew, they were timely and professional. Also they left my daughter’s home clean.

I was referred to Pinnacle Restoration by a friend for the broken water pipe while I was at work. My house was basically a giant swamp when I came home and there was a lot of damage!
With that I did a look on Unilocal to see what the reviews were because this is my home and I wanted it repaired by a reliable company and needless to say I completely agree with Rahul’s review!!! They were spot on and very professional and very flexible with my work hours. I have no clue what Christine is talking about since she had water damage and said some untrue things based on my experience.
Having said that now down to the review, Pinnacle was very informative about what the water damage is and will do. So I had an idea of what the expect, now without tearing out everything there is no true way to see how much damage the water did and I understood that. But the service was great and the problem was fixed in a timely manner. I’d definitely use Pinnacle again but hopefully under better circumstances if there is one for a home disaster!!!

I was introduced to Pinnacle Restoration in Mesa AZ through my insurance company and my Insurance Agent, The Arizona Group. I unfortunately had a water leak in my condo, and it caused damage to the walls, floors, and ceiling in a certain area.
1) They were very professional
2) They were very flexible
3) They were courteous
4) They were responsive
5) They were prepared with the right equipment
All of this allowed my condo to be restored in a timely manner. They even did some things for me out of courtesy, just beyond the scope of work that they were assigned to do. I definitely think they are a professional company. I would recommend Jere Webb and his crew to anybody needing services like this.
While I hope that I never have a water leak again, I definitely may engage Pinnacle in the future, and hopefully not in the same circumstance as this time. Hopefully it would be something like a home restoration of a «new» purchase where the insurance company is not involved, but I am not sure what exactly Pinnacle’s business model exactly is, and if they only do insurance work.