PetSmart

This review is for the Puppy Day Camp! I took my dog there once a week for months and they were SO AWESOME! We recently moved to Scottsdale and I am no where near as impressed with the new Petsmart location we are now taking him too! This location would always give me detailed puppy reports at the end of each visit, and they would run through everything they needed to do for my dog every time even though I brought him every week which was very reassuring. My dog also loved to get into the water bowl at day camp and when he did, they would always blow dry him and brush him so I wasn’t getting him back looking like a hot mess. the new location just gave me back my dog wet and smelling terrible!
I would recommend this location on Stapley to anyone who needs to drop their dogs off for any amount of time, they are so great!

Never dealing with Petsmart again. They’ve really gone downhill in recent years. We used to trade with Petsmart quite often, especially due to their respect for abandoned animals and their customers. Recently, it seems Petsmart has lost their heart, especially having a customer service focus. They used to walk the aisles and ask us if we need help. NO MORE. The straw that broke the proverbial camel’s back was when we were ready to change the filters in our fish tank and could only find one package of Fluval filter foam blocks for the 305 model filter. (Two packages are required for a filter change). I spotted the same item but larger (only 2 inches taller) for a 405. The 405 was only $ 1 more. I asked if since they failed to stock properly, would they be willing to drop the 405 package by one dollar (and only one package, mind you) to the same price as the 305? «NO, I can’t do that», said the person I tracked down to help. I replied «I want to talk to a manager!» Reply was-«I am the manager.» WHAT HAPPENED TO EMPOWERING THE MANAGERS TO KEEP A CUSTOMER HAPPY? They offered to check other stores. As I thought about it, I became more and more enraged. They want me to spend over a dollar in gas and my time for one item that they clearly could substitute and would work perfectly. I left and found sufficient stock at Petco. I asked the cashier if they would have substituted and he said «my manager definitely would». By the way, I bought over $ 100.00 worth of filter replacement products. Later that day, my filter motor started failing so I ended up buying a new Fluval 306 (the upgraded model). You can bet I didn’t buy it from Petsmart. Was Petsmart taken over by new ownership? Why are they so relentless to squeeze every dollar possible even to the point of causing customer inconvenience and dissatisfaction? There are a lot of places to buy pet supplies. Did Petsmart forget they have competition? I suggest going to a competitor or buying online for your pet supplies. Petsmart no longer deserves to have customers with their new attitude.

Today for a dog here at least once a month for his grooming staff in The Grooming department is amazing with him he’s terrified of groomers he had a horrible experience at a different groomer the girls here understood and took the time to grind his nails down and he was much happier they always do a wonderful job and he always comes home smelling fresh and clean thanks girls there’s also another staff who was very kind and when we discovered our dog was allergic to chicken terrible thing to be allergic to when your dog she spent the time with us to find a dog food that has limited ingredients and did not contain any chicken product she also spent time with us trying to find treats and other things that he could have but didn’t contain chicken no easy feat by any means you’d be surprised how many dog foods contain some sort of chicken but nevertheless she helped us till the end and she was awesome she even remember this the next time we came in and just asked how our dog was doing with the new food awesome I would highly recommend this PetSmart to anyone and have done so

Petsmart would not take my small dog because she had a bandage on her neck while another Petsmart had no proble two days before. You would think the company would be consistent. Thanks for the inconvenience!
I’d think twice about leaving your pet at this location.

So I used the groomers at this pet smart a couple years ago and the shaved 4 of my dogs nipples off when we had her groomed. When brought to the attention of the management staff we were told «oh sorry sometimes that happens». Really? No care or compassion at all. This past week I was in a pinch and needed a border fast, I decided to give them another try. I specifically gave explicit instructions that my dog was suppose to have the «suite» they offer for $ 39.95 and we asked for the dogs nails to be trimmed. When we came to pick up our dog we discovered that he had been put in the main kennel with other dogs which absolutely terrifies him. The employees were actually complaining to us and said that we couldn’t bring our dog back. They told us that our dog had anal discharge and tried to nip someone when the nails were being trimmed. Then they changed what the stated and said well it’s ok if you bring him back to the boarding portion but they would not trim his nails again. All of this would have been avoided if they would have just listened to me in the first place and put him in the suite as requested. I’m completely disgusted with the poor customer service we received. Shame on you pet smart and your employees.

DO NOT BOARD YOUR ANIMALS HERE!!! We left on our vacation pretty confident that our dogs were in good hands. Our dogs had been on medicine and the staff had instructions upon check in that the medicine was given ONCE A DAY. Upon check out the grand total was completely wrong and I asked for the medicine back and learned that there was none left because they gave them the pills TWICE A DAY! The girl that was responsible for the error since she was the one that checked them in and inputted all the instructuctions in the computer said «OH THEY WILL BE FINE» really… one of our dogs is a senior and this could have really messed her up. We talked to management and nothing was done. We pretty much were brushed off. I know a lot of pet owners and I will for sure spread the word. UNACCEPTABLE

Banfield costumer service is terrible. Ashley was the rep who assisted with my scheduling and she was rude and short. She made it sound like I was bothering her trying to schedule an appt for an exam that could work with my busy schedule. Second time having this experience with Stapley location. I’ve been a member for almost 5 years and tempted to cancel because of my experiences.

They tried to up sell me like a dam car dealership. Do not recommend. Tried to charge me 700 dollars and it turns out my cat is in perfect health.

I took my standard poodle in to be groomed. Nancy was SOOOOOO nice! She was very patient with my dog and he really likes her. This is the second time I have brought him to this Petsmart and it is because of Nancy that we go back. She took the time to listen to exactly what kind of cut we wanted and he looked great when I picked him up!

Have just had my little Yorkie under 6 months. She is almost 1 yr old. I brought her in to be groomed the first time the hair had long pieces that were missed. Also her nails were hardly cut and they cleaned her ears but there was black gunk in them. I didn’t know a Yorkie should have their ear hairs plucked and they sure don’t ask you. So that visit was so-​so. Now 4 months later I made sure I scheduled with someone else. Oh boy!!! The body wasn’t horribly bad, but she messed my little gals face up. Clipper gouge lines on the sides of her snout. Her head was just cut horrible and choppy. Ears again had black gunk in them. She did do a good job plucking ear hairs. Now my Yorkies Xmas pictures are going to look terrible. They are very nice, but that doesn’t mean they are good. Won’t be back — they need to charge way less for inexperienced groomers. So disappointed. There is a big difference in price between going to Great Clip and Tony & Guy to get your hair cut. There should be for groomers as well. Not happy!

The groomers are really nice. Never had a bad experience there. Have taken all our dogs there for several years.

I would give this place 0 Stars if I could and I’ll tell you why. This place has a female cashier that is extremely rude with ZERO customer service skills. Now this just doesn’t fall on her but also on the management for not training their employees to be friendly and courteous. I have been to this place atleast a good 20 times in past 6 months and every time I had to deal with her at the counter my experience was horrible. On some of those visits my gf was with me and she noticed the same thing. BTW talking to a dog owner while you have 10 people waiting in line to check out is not considered customer service. At times she wont greet people or even say thank you. At Least that was my experience. This particular Petsmart need to do a better job at training their employees. I’ve been to several of Petsmart location and always found good helpful employees always going out of there way to help you. Hopefully someone from Petsmart corporate reads this review and fixes this problem. Im sure they are losing customers just because of this one person. I can handle anything but not rude people specially when I’m spending my money at that business.

I don’t know why I haven’t written a review before. This is our go to place to take our puppy when we are headed out of town. All of the employees at the PetsHotel are fantastic. Lucy can’t wait to get in the doors to see everyone, and it is so nice to know she is in good hands when we are away.

When you need crickets for your gecko and it’s getting late, and the poor thing has to eat, you can jump in here to grab a dozen or so and get on your way with medium speed.
Sometimes you gotta wait just a bit for the staff to help you out (it seems that most pet stores these days are a little understaffed if you get more than a couple of customers in there), but that’s only a mild inconvenience when you’re shopping for your beloved cricketeater.
Haven’t used them for anything else than that – but most Petsmarts have the same thing this one does – dog food, cat food, birds, reptiles, and all the stuff you’ll need to keep them properly fed, housed, clean, and even dressed.

I have always had very good customer service here. This store is on the small side, and they often have low stock on the one item that I make a special trip to this store to buy. The staff has been very friendly, and I am always asked at least twice if I am finding everything I need prior to getting to the cashier.

Took our 2 ½ yr old lab here for doggie day care. I was disappointed to learn they kennel the pets until 9:00 am and then bring them out to play.
When we check in our dogs at another location the dogs are immediately brought into the play room to get their play on. We picked her up after 5:00 and she was kenneled again– not playing. I think we’ll stick with the other location by my office– this was closer to our home. Staff was playing with pups in the playroom from the time we dropped her off to the time we picked her up.
We didn’t bring her to doggie day care to be kenneled most of the time– we are trying to enhance her social skills and get her separation anxiety better since she’s a rescue.

This PetsMart Pet Hotel is the best we have ever been to. The staff all know my dog’s name and her behaviors and she is always so happy to be there with them – so much so, she’s often more excited about playing with the staff than the other puppies. Moreover, the manager, Elliot, is the best. He follows up on issues – he once sorted out an anonymous comment I left about a problem I had in a recent stay from a PetsMart survey and called me to resolve this issue and gave us free camp days. I never worry about my pet being there with staff like this.

Wow! Rude employees here. I politely informed the cashier that the turtle flipped on its back. Yeah, I know turtles can use their legs and neck to right themselves up again. But I also know if they can’t, they’ll die of starvation & dehydration. Point is, not enough room for the turtle with all the other crap in his aquarium. Then upon leaving, the cashier did a «grrrr» to her manager like she’s the turtle whisperer and we were aggravating her. You work at a Petsmart, you’re not a zoologist. I was just a concerned customer. I will never go to this location ever again due to miss tall, short brown hair, pierced nose’ attitude.

After shopping here, and using the veterinary services for many years without any problems, today I was witness to a rude clerk «not» doing her job. One assumes that when one works around animals, one cares about the animals in their store. Not true for the clerk that we had informed of a turtle that had turned itself over. The clerk’s curt response was, «He does it all the time». Oh ok… so that makes it ok then I guess. Let’s not forget the cage is too small for this particular turtle. I asked for the manager and she did the right thing offering to go help turn the turtle over. She came back stating the turtle was indeed turning himself over. Upon leaving the store, the aforementioned clerk said, «grrrrr». Apparently she was upset that we cared too much for a turtle. I thought about going back in and saying something to the long-​haired blonde manager, but thought better of it as she didn’t say anything to the clerk when she growled at us.
So miss slender, short haired, nose-​pierced clerk… if you don’t care for animals, get another job. Shame shame shame.
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as a follow up — I was contacted by someone in customer service, but never heard back from them. One bad experience and person doesn’t mean the whole store or staff are responsible or bad, but we have used a different pet store ever since. Let me say this about the turtle. I know who bought him (no, not me), and that greek tortoise is now spoiled and happy.

This particular Petsmart is for the birds! It’s not very clean or organized. The aisles are very narrow. They do have a lot of aquarium items, including fresh water fish. Would like to see them make it a little more user friendly.
Most Petsmart’s are the same unfortunately.