O’Reilly Auto Parts

First time here and my dad and I had a great experience thank you to SAM. He was so helpful with everything

Excellent experience! Bob helped me out and went above and beyond what he needed to do to help me with a few issues I was having with my vehicle. Great customer service and staff!

Went in to buy a replacement headlight bulb. I knew the exact part # from my owner’s manual, and grabbed exactly what I needed. While I was checking out, the cashier asked me if I wanted him to check and make sure it was the right item. I asked him not to, but he checked anyways and told me I had the wrong item, and grabbed me a different one. It turns out I DID have the right item originally.
When I went to return the bulb, the cashier told me that the original cashier was correct and I didn’t know what I was doing. When I showed her the burned out bulb, she made some excuse about the headlights having multiple bulbs. She also gave me a hard time when I wouldn’t give her my phone number to get my refund.
Poor service, poor knowledge, poor attitude, I will not be back

Poor customer service. Waited in line with 5 other customers, while 5 employees didn’t even acknowledge one single customer. One of them was the store manager. His name was Ruben. This place is a joke.

The service and knowledge of the staff is so poor I moved my shop’s commercial account to a different location. Constant screw ups. And if you go in the counter person will invariably have no idea what you need and will have to ask an absent coworker for help. Even when I call with THEIR part number they can’t get it right. Pathetic.

The dumbasses sold me the wrong size intake hose because they didn’t have the right size in stock. I bought a fancy hydraulic jack there and while it was great for awhile the thing broke shortly afterwards.