Navy Federal Credit Union

We came in at 130 they close at 2 on Saturday. We were told 13 people were ahead of us. There was only five, and a couple of them looked like they were together. We were told the wait time was going to be two hours. She was panicked and looked like she wanted to get the hell out of there, but we decided to try and wait. It couldn’t possible take two hours to process the people that were waiting. Apparently she was right. They only had one guy working with people, even though there was four tellers, and he was so slow. This guy spent 35 minutes on a couple. When we left he was still dealing with them. This beach needs to better prepare for the weekend and have more staff or cross train the tellers.

Like all Navy Federals, this one treats you with respect. Never had a bad experience and do lots of business with them. I’m not sure what that one commenter below said about fees etc. I’ve never paid any fees at all with Navy Federal as they have the fewest fees and most free things out of any bank/​credit union out there. Free checking, savings, atm… best rates on other financial products… so definitely don’t want to misinform out there. It doesn’t get much better than Navy Federal as far as handling your day to day money goes. What makes me come back every time are the great people that work there and that are always willing to help fix a problem and make things right if there is any confusion.

Gosh I love this bank. Today I stopped in to get approved for a vehicle loan and Kirsty took care of me. Extremely knowledgable and friendly. She explained everything in detail and covered all my options. When I left I had a check in hand and a handwritten cheat sheet she made for me while I shop for a vehicle. So refreshing dealing with a bank with your best interest in mind that looks out for you. Thank you Navy Federal & Kirsty :)

I wanna first off by saying that when you first show interest in joining Navy Federal they show you the up most respect then once your a member fees and chargers just keep coming and really dont help you talk to one supivisor who was rude and when i told him I was changing banks he laughed If your thinking of coming to Navy Federal Please save your time money and respect This is by far a joke of a credit union and financial company and these people are here to help us service members lol NFCU your a joke!!! BEWARE THEY JUST WANT YOUR MONEY.

I have been a member for over 30 years and the service has been consistently superior for most of my financial needs (stocks and insurance excluded). The people at this branch greet you consistently with a friendly demeanor and go the extra mile to ensure your needs are met. There is no charge on most things whereas many banks I dealt with nickel and dime you to death. All my kids belong and would recommend this to anyone who wants a financial home to build a long term relationship.

Abruptly changed drive through hours without notice; then, held funds on ATM check deposit without any sort of warning or pop– up notification that funds would be held for two days. Two business days from an evening deposit before a weekend equates to five days in the real world. Customer service refused to help release the funds. NFCU is become as large and bureaucratic as any other large bank, with lower quality service from corporate than you could even expect from a giant like chase.

Very disappointed with Navy Federal. My wife and I found the perfect house in the perfect neighborhood. The only problem was we had a short sale a little over 2 years ago so getting a loan would be difficult without 20% down. We were told to check in with Navy Federal because they may be able to help us. My wife called and was told they have a program with 100% financing and no pmi, even if we had a short sale. My wife made it clear that the short sale was only 2 years old but they said a short sale doesn’t matter. When she told me about it, I was excited, but thought she must have heard wrong because it sounded too good to be true. We called back a different day and spoke to a different person who said the same thing. I personally heard it this time, so I got really excited. We went into this branch and spoke with someone in person about it. Again we were told that they have a program with 100% financing and no pmi even though we had a short sale 2 years ago. The only thing we needed to do now was get pre-​approved so we could see how much we qualified for and at what rate. A few days later, I get a call from Navy Federal about the application saying that since we had a short sale, we couldn’t do anything without at least 10% down. I was shocked because we had been told by 3 different people before that we could. I told this lady on the phone that she needed to tell the rest of the credit union this so they stop telling people that this type of loan is available with a short sale on your record. She said she’d like to but can’t. We were not the first people this has happened to. Just so very disappointed with Navy Federal. Now we will miss out on buying the perfect house in the perfect neighborhood. Thanks for getting our hopes hopes up then crushing them.

Consistent great customer service.
Front end staff are cordial at the very least.
Knowledgeable staff.
Physical location is a bit of a drive for us. Hence only 4 Star.
However, they offer other conveniences that other banks or CU we used to do business with.
Fees are also minimal in contrast to the other financial institutions we used to bank with.
We like it here! ^_^