Moon Valley Nurseries

We went to the Mesa nursery to purchase a tree to have planted. Our initial contact was with Geoff Schroeder. He was very personable, knowledgeable, and showed us not only the tree we went to buy, but other options that would suit our home. We went with his suggestion of the Raywood Ash. Geoff listened to us, was very helpful, courteous, and didn’t try to over-​sell us. Actually, we went to get a 36″ boxed tree, but purchased a 24″ that suited our needs more. Geoff is a definite asset to your company, and we will undoubtedly be return customers for any other landscaping needs! We are looking forward to the tree being delivered and installed, and will post a follow-​up.

Went to get a Christmas tree. First we get there and they are not set up at all. Flyer said trees would be up and ready to sell on ¹¹⁄₂₇. Well due to a problem with stands, nothing was ready. They then dig into the stack and pull out at tree. The foyer stated trees start at $ 19.99. Well this normal size tree was $ 150. We decided to leave. They then start saying. «We can make a deal» what a scam. We will never be back!

Our trees and shrubs were installed this week and we couldn’t be happier. The product is healthy and should be around for a long time. The crew was very professional during the installation, did a nice job placing the plants, and cleaning up afterwards.

We’ve bought 4 trees from Moon Valley: grapefruit, pomegranate, meyer lemon, and jacaranda. The fruit trees have been growing strong and healthy for 2 years and Brandon and crew just planted the jacaranda today. We’re happy with their pricing, service, the information they provide at the nursery and in home at planting, and their willingness to answer a million questions and make sure everything is done right. Great company. We’ll definitely call again for future planting needs!

10.05.15
Our tree was indeed delivered today, installed, and looks fantastic. Cassandra from Moon Valley Mesa was exceptional. She worked really hard to make the situation right — went above and beyond, actually, and even called to follow-​up after the installation. We’re extremely grateful that they were so good about fixing the situation, and it does not appear that there was anything deliberate in the mix-​up. We aren’t made of money, and we spent more money than we normally would have to get something specific to replace a mature tree that went down in the monsoon — so it was really important to us to get what we thought we had paid for, and Cassandra/​Moon Valley made it happen. Thank you very, very much. Our dogs are going to be so happy to have a tree to lie under again.
10.01.15 afternoon
UPDATE: They did find our tree and it is supposed to be delivered Monday (for some reason, they can’t make it out to us before that). Hopefully it will be right — but will update if not.
10.01.15
Well, today should have been delivery and planting day… SHOULD have been. I joked to my husband last night that they better bring us the correct tree we picked out, since it was two weeks ago that we purchased it (today was the first delivery opportunity they had in our area). My husband calmly responded that the salesperson had written our name on the tree we picked out, so naturally we’d know if it was our tree. Mind you, this is after we ended spending a great deal more than we would have liked and took time to pick out a specific tree (at our salesperson’s behest) for delivery. Well. Just got a call from my irate husband. Not only did they not deliver the same tree, they brought a tree that was smaller than the one we purchased, and the salesperson had noted incorrectly the size of the tree on the invoice. We don’t want to say he did it purposefully… but…what are we to think at this point? Have requested management find our tree, delivery the correct one, and fix the situation. When you spend $ 500+ on a tree, you certainly would hope you’d get the proper tree delivered. If not, then I guess I’ll have to tap one of the attorneys I work with for some help here. Not happy at all with this situation. Will update if they make this right.

Their flyers and website look lovely, very enticing. But, run!!! Don’t believe the hype.
Went to the 7^th st. location. The ‘customer service’ area was swarming with ‘sales people’, yet the only reason one talked to us is because he was sitting in the front desk. We inquired about getting some plants and needing some advice. Very quickly it became clear that he had NO idea about anything and did NOT want to get up from his chair and walk into the nursery. Weird! We did get him to come into the nursery where he proceeded to try and bull**** us. It was very obvious that he had NO knowledge of anything and was just agreeing with everything we said or asked, and rounded it out with non-​sensical made up comments. We finally asked if we could just have a quote for what we wanted even though there were none in stock. He nearly ran back to the sales area and plopped back down on his chair and proceeded to pretend that he knew how to operate the computer. Then he said to another totally inexperienced guy — ‘Hey, I’ve got an awesome question for you.’ LOL What??? The other guy barely knew more about getting a quote out of their computer system. It was ridiculous. Etc… etc. In the end, we left. It was a TOTAL waste of time and energy. AND neither guy EVER told us their name, asked ours, offered to follow up, Nothing! It was obvious they couldn’t wait for us to leave so they could eat pizza with the other ‘customer sales’ people.
We had also asked for a quote for tree removal. Another bull**** conversation that eventually led to them just giving us a business card and telling us to call their tree removal division. We took the card and left.
Next day… I called the ‘tree removal division’. Conversation with the girl on the phone was unprofessional and unhelpful. Finally, she said, ‘I’ll have someone call you later today’. So, the following day, someone called. He said he’d go by and leave a quote. The quote was literally 4x more than 2 other quotes we’d gotten!
Bottom line — RUN, RUN! Don’t call them, don’t visit the nursery, just DON’T!
Better options — Harper’s for full service! (see my review), and Phoenix Desert Nursery which will sell plants but doesn’t have removal and planting services.

We came to find a new shrub to replace one that was scorched by the summer heat. Geoff Schroeder met us quickly on site and helped us find a variety of shrubs that would fit our needs until we decided on the right one. Very friendly and helpful. Our yard already looks much better!

Brandon and his crew did a stellar job of potting my patio bushes. They were courteous, efficient, and cleaned up everything. Brandon seems very knowledgeable about the plants and answered all my questions. They also repaired the drip to my planters without charge!
I have one warning, however. I did not get one of the plants I had tagged to purchase. I had a photo taken while it was being tagged and the plant I got is not the same. Dumb me. I should have realized that it is easy to move the tag! May I suggest that you bring your own marked when you shop and mark the pot/​planter.

Karin was so helpful and sincere in helping me pick out some plants for our yard. I asked a million questions and she answered all of them.

The driver Brandon was courteous and informative. The crew arrived at 7:15am in Payson and got to work right away. The work was efficient and thorough. The trees were placed right where I wanted them. I won’t hesitate to recommend Moon Valley Nurseries in the future.

My husband and I just purchased two flowering trees, some vines, a house plant, and some ground cover from Moon Valley. They have a huge, huge selection which was nice to choose from. They were so patient with our numerous questions & need to see all options, despite the crazy heat. They were really good with our three little kids too and helped to keep them entertained while we finished our decisions and purchase, which made a huge difference in our experience there.
I highly recommend them!

Went in for advice on a Ficus that was doing poorly. Karin was great — bought tree food and soil to remedy the problem. She alao suggested epsom salts for magnesium deficiency in the potted tree. Great customer care! I’m sold as a happy customer.

BEWARE! Overpriced more than any other nursery, and poorer quality. Late fall of 2014 we spent over $ 400. on shrubs. What we picked out at the nursery and what was delivered was no where near the quality that we saw at the nursery. Their guarantee is no where comparable to other nurseries, only 90 days, and after 120 days out of twelve shrubs we purchased, only two have survived. We followed all their directions of watering and fertilizing to no avail. Absolutely would not recommend anyone to purchase anything at this nursery!

Wow, talk about bait-​and-​switch tactics. Stopped in to shop their 50%-75% off sale and was shocked by how overpriced their «regular» prices were. Their blowout sale was more expensive than 2 other nurseries we compared prices at.

Pros: Great trees! This company has some of the best product available. It’s grown locally and grown outdoors meaning it’s ready to be planted here and live here. The owner knows a good product when he sees it and he only sells the best.
Cons: They will tell you anything you want to hear to get you to buy their trees. Their sales people are pushy and the company not only encourages this but trains them to ‘sell no matter what’. (They do not encourage ‘bait and switch’. The tree you buy is the tree you get)
Overall, just stand your ground and you’ll end up with some great trees.

Can I give negative stars? They left a flyer on my gate and when I called to complain about leaving garbage in my yard, I never even got to speak to a person. I got a recording followed by a few rings and then I was disconnected. Twice. Quickest way to lose my business? Leave a flyer (read:trash) in my yard.

If you want to feel like your at a car dealership go here 2500 for a tree ya right a amp had it for 1200

Our sales person was RYAN CHURCHHILL was our contact person. We are completely redoing out backyard and didn’t know exactly what to get. We went in with a backyard layout and the type of plants (colorful, low maintence, & low watering). Ryan did the rest. Didn’t feel pressured. Best of all he knows his plants. He didn’t have to ask anyone for advice and he was never perplexed when we asked him questions. Great great experience.

These guys are crooks!
Overpriced trees and shrubs. Questionable return policy too. We bought our Christmas tree here and after one week it died. We tried to return it and were refused. Even fought with them with our cc company over the credit card charge. Don’t do business with these seedy shysters!

I would equate this to a used car dealership. I called in asking for a 15 gallon tree. They said they had some. I drove 20 minutes to pick up the tree. I asked the sales dude for the tree and he said, «we don’t have 15 gallon of that tree, but we have a 24″ box!» I said, «I called and you said you have them.» He then led me to the very back of the place where there were like 50 of said tree in the 15 gallon size.
They’re paid on commission. Stupid tree is probably going to die anyway. Got to Whitfill instead. No pressure sales tactics.