Mesa Insulation Specialists

The customer service at Mesa Insulation absolutely sucks!
I cannot believe how much time I had to spend to coordinate work to be done. April the «scheduler» was lazy and rude. I get that we all have bad days occassionally, but over the course of week, I had 5 conversations with April. Each time she greeted me with the same attitude in her tone of voice, huffing and puffing as I simply tried to find out when the work for my project was scheduled. I would say her customer service skills were appalling, but the reality is she never provided any service to me.
After I approved the work quote and submitted the payment information, I waited to get a call stating confirmation of receipt of the paperwork and a time to schedule the job. After two days without any word, I took it upon myself to call. April (with the worst tone) informed me that the job was already scheduled. Despite the fact, that no one let me know or checked to see if I would be available. When I proceeded to ask what time the installers would be arriving, she barked back «they usually get there between 6:00 — 12:00.» REALLY??? I’m not up at 6:00 in the morning!!! Needless to say, I got up early the day it was scheduled and waited from 6 am to noon. .. nothing — no one showed up, no one had the courtesy to call. Finally at 2:00, I called April. She told me that I would have to call the installer!!! (Wait, I thought SHE was the scheduler. So why is it my job to make that phone call?) I left a voicemail for the installer, then called again at 3:00 and he hung up on me before even saying «hello.» They finally arrived after 3:30, while I wasted my entire day waiting.
I don’t understand why a business owner would actually pay someone to be rude to the customers.
I will never, ever, EVER use Mesa Insulation again!