Mesa Discount TV & Appliance

We are absolutely thrilled with Mesa TV, they have gone above and beyond our expectations. We bought all of the appliances for our new house here. They gave us the lowest price in town (believe me we shopped around) and they were so flexible on installation… I kept having to cancel because of the cabinet situation (don’t get me started) three different times they had to remove the items that they’d already loaded on their truck because the cabinet guys called me at the last second with «issues»
The delivery guy Ray was friendly & oh so patient!!! I hope the owner knows what a gem he has in Ray.
Our overall experience was fantastic & I will only shop here in the future

I just purchased a new LG front load washer and dryer from this store. I worked with Brian the sales manager and he was extremely knowledgable and helpful! I had a lot of question about the different models and he knew everything about them. Brian made the buying process very easy. I had the appliances delivered to my home and the delivery man was very friendly and installed both appliances for me. I love my washer dryer set and defintiely will be returning to Mesa tv and appliance again! Make sure to ask for Brian, he’s great!

I found a Maytag dryer online, which was a good price, but it would be a week or two before it would be delivered. So I decided to go to Mesa TV & Appliance and see if they had one in stock that we could bring home right away. I loaded my sister and our two girls into my SUV, and we talked with Louie, in sales. He was the only person in the showroom. The same Maytag model was $ 40 more than the online website. That was fine with me, if it was in stock, but it wasn’t. So I found a well priced Whirlpool and purchased it, as well as the dryer kit. We talked about how I had bought several appliances from Mesa Discount TV and Appliance about 15 years ago.
Louie then said that he wouldn’t be able to help me load it in the car, because he hurt his shoulder yesterday, and the guys in the warehouse are off on weekends. I understand, because I have a bad back. I asked him to find someone else who could load it into my SUV. After lowering the back row of seats in my vehicle, the box still wouldn’t fit. I asked if they could measure the out-​of-​box floor model so we would know if the dryer would fit. I also said I was okay with them tying down the box with my rear gate partially open. They asked if I had something to tie-​down with, because they didn’t. I was surprised they didn’t keep twine in the store for exactly this situation. Costco has tied down large boxes for me on many occasions, so I just figured that this would be a common practice for an appliance store.
Rather than measure the floor model to see if it would fit in the back of my car, Louie and another employee decide to just load the actual floor model. It fit fine, and they walked back into the store. I went inside and asked them what we were waiting for, and Louie explained the dryer was in my car. I was confused, because that was the floor model. I asked him to load the new dryer, which I had purchased, into the car. He said he couldn’t open the box, because the warehouse was closed and he didn’t have the tools. I felt like I was being punked. I asked him what tools he needed, and he explained he would needed box cutters and a wrench. I said that they would probably be in the warehouse (doorway directly behind him), where he could borrow them. He said the floor model had never been used and was the same thing. I explained that I had a bad experience with the floor model in the past, and would like the new dryer that I had purchased. I told him I would call my husband and see if he was okay with the floor model.
I went outside to sit in my vehicle with the air conditioning on while I called my husband. At the same time, the other guy preceded to load the floor model out of the back of my car. I rolled the window down and asked him if he was going to load the new dryer up, or if he needed me to come back with my sister’s vehicle (something we had previously discussed). He said with a smile, «Just forget it. It’s only a dryer and it isn’t worth it. We’d rather give you your money back.»
I went inside to see Louie, who was already processing my refund as I approached the sales counter. At this point there were four employees in the showroom. Nobody seemed interested in helping me to buy a clothes dryer, or getting it loaded into my vehicle. So we wasted 30 minutes of our Saturday afternoon, actually purchased a clothes dryer, yet came home without one. I am still confused… it was an easy sale for them, the price was fair so there was zero attempt at haggling, but my business still wasn’t «worth it» to this company. So we four girls walked out of the showroom, and I have now placed the order online through a website that is $ 40 cheaper, and will deliver it to my house for free.
I am a real estate agent, and have actually recommended Mesa TV & Appliance to past customers who were buying a new home. I’m not sure if any of them ever ended up buying there, but I can assure you that I will never mention this company in a positive way to anybody again.

I love Louie! This has been my go to spot for the past 5 + years. I must insist you will not get better service anywhere! Louie has been through several entire kitchen renovations and NOONE will beat his prices. His prices were unbeatable that when we moved out of state, we purchased new appliances and shipped it to our new house!
If you are contemplating whether or not to shop here. Look no further, here is one stop shop. He can order almost everything!
Thank you Louie! I wish we had a Louie here!

Bought a washing machine from Brian the Sales Manager. When I came into the store I told him about one that was on their web page for $ 599. He looked it up on their web page and said, «yes we can order that one for you.» Receipt even says «ordered.» Delivery was to be the next day. When the delivery guy showed up he had a washer wrapped in shrink wrap, not in a box. I asked the delivery guy if it was brand new and he told me it was from their warehouse. There was a dent on the lid and scratches. The silver tub on the inside of the washer was dingy and had something that looked like dark coffee or soda spots all in it. The top where the panel is had dusty/​rust all along the seam. I told the delivery guy that I was not going to accept it, I told him to take it back. With in an hour I showed up in front of Brian — the Sales Manager back at the store. I confronted him concerning the washer and told him that he needed to give me a brand new one from the box or refund my money. He told me that it was a brand new one that was a floor model. I told him that it was never disclosed to me that I had bought the floor model and not a brand new one that was being ordered for me. Unfortunately, he refunded my money due to it being the only one that they had and apparently could not order me a new one AND the ad for this sale has been removed from the web site. I will not return to Mesa Appliance to buy any other appliances especially being that it was the SALES MANAGER who pretty much lied to me to make a sale! I am definitely one unsatisfied customer! No attempt was made to make it right… just a refund and sent me on my way.

Called for Television repair and although they no longer service TV’s were quick to provide a reference to Walt’s TV including phone number. How nice that people are still willing to provide assistance even when they do not make the money.

My husband and I, our two grown daughters all have shopped here for years.
We have been given the best service and lowest prices you could ever find in Phoenix. We always fo a comparrison shop first before we buy from Louie.
We have purchased multiple appliances, water softerners, furniture, large screen TV’s, beds, mattresses, and decorations. All for bargain prices. We would not shop anywhere else now. They are the best and we are picky!!!

We purchased a cooktop from Louie. Install guy from Dino’s showed up and oops, he forgot to bring his saw for an adjustments for the cut out. Next day Dino’s guy shows up again, installs cooktop, checks 1 burner & says «it works. Have a good night» and leaves. I try to use the induction and the entire cooktop FREAKS out and won’t work. Call Dino’s, repair guy comes back says «huh, I think I need to order a board». 5 days later he shows up with a new board. Gets everything installed & a horrible electrical burn smells invades my entire kitchen. Two repair guys are in the house now… one says «oh that’s normal» the other one says «I’ve never encountered that. I’d call the manufacturer». We call Mesa TV & Appliance, speak to Louie thinking certainly he will help us. Nope. We call the manufacturer who sends out yet another repair guy, different company. This guy tells us it’s a fire hazard & he recommends replacement. Manufacturer says within the first 30 days it falls on the sales store to replace. We call Louie again. He REFUSES to replace it. Says that everything we are telling him is the opposite of what everyone else is telling him. 3^rd repair guy didn’t say anything was wrong with it, manufacturer didn’t say it was his responsibility to replace it. Basically called us a liar. When we asked him if he talked with Dino’s repair guys — the ones HE sent out? «Uh, no, I didn’t call them…». A simple call to either one of the repair guys from Dino’s would have proven that there was a very definite electrical burn odor coming from the cooktop. But let’s not investigate that. Let’s just call your customer a liar, leave them without a cooktop for weeks, then try not to refund all their money until they call you on it. Sure, Louie may offer lower prices but at what cost?! There is no customer service behind his sales. He cares only about his commission then drops you as quick as he can! He claims that he spends massive amounts of time on the phone on your behalf yet when a phone call is made between us and the manufacturer he won’t get on the call with us, claims he was never asked. Says the repair guy that wasn’t from Dino’s claimed we were argumentative… why would we be argumentative with someone who is there to help us?! Louie claims that the repair guy said nothing was wrong with the unit yet the slip the repair guy left for us flat out states there’s an issue and he recommends replacement. Seriously?! On top of everything else, he promised us he would have the cooktop cleaned up prior to delivery, there was a bunch of glue residue all over the stainless steel. Was it cleaned up? No. I had to take care of that myself. The only one who can’t seem to get his story right here is Louie. He’d rather insinuate that we are lying instead of making an effort to correct what he did wrong. Please, by all means, yell at your customer. That always helps an already poor situation. You’d think spending over $ 1400 on a cooktop with plans on buying several other appliances would encourage a salesman to do whatever he can to make things right. Not here. EVERY phone call and in person conversation I had with Louie post sale he blamed someone else for whatever was happening…“I can’t speak for Dino’s”, «I can’t speak for the manufacturer», «I can’t, I can’t, I can’t»…that’s all we heard from him. I would rather spend more money at another family owned business or even a big box store than I would spend a dime at Mesa TV & Appliance. I will NEVER shop there again. I will NEVER refer anyone there. If I hear someone singing their praises I will be SURE to tell them of our experience and tell them to look out! Pray you don’t have any issues. This has been a complete waste of our time!

Water in the bottom of my dishwasher and none of the buttons on the front work or even have the lights come on. My husband and I pull it out and he does his electronics tech magic and identifies that an electronic control panel that sells for $ 150 is the source of the problem. The dishwasher is 7 years old and only costs $ 300, so time to get a new one.
Researched consumer reports and selected the model we wanted. Looked at the selected model at Sears, Lowe’s, Home Depot, and Best Buy but all of them wanted $ 399 and none of them have it in stock and it would take 7 – 12 days for it to come in. Just-​in-​time delivery lets us down again.
Suddenly we remembered that we had purchased several appliances at a local, family-​owned, appliance store in Mesa – Mesa TV and Appliance. I called and they had the exact model we were looking for in stock for just $ 299 – $ 100 less expensive than the other stores. We called ahead and spoke with Brian, drove over and Brian was waiting for us and we had our new dishwasher in our pick up truck just 10 minutes after we walked in the door. He even threw in a $ 10 plumbing adapter we were going to need at no cost to us.
Parking is right at the front door. Many products are in-​stock, no waiting a week or more to have it show up. Awesome work.

Six stars if I could! I just bought a new refrigerator and double oven for my house. Wow this place is a real find! I knew exactly what I wanted because I’d done quite a bit of research and I wanted to stay with a brand that matched my other appliances. I worked with Brian. He gave me a great deal, he actually beat the prices of the internet appliance store I had checked out. (I didn’t even ask him to do that.) The appliances came in exactly when they were supposed to and they delivered them right when they said they would. The install guy is also very pleasant, efficient and careful.

Tried Spencer once… will no make that mistake again. Mesa TV & Appliance is a great place to spend your money if you need electronics or appliances. Don’t give you money to big chains… support small community businesses.

Last August, I found myself needing 5 appliances for both my new home and our place that we were going to rent. I was planning on buying everything at Spencer’s in Mesa where I bought a HE washer a few months prior. However, I found this place via google and was impressed with the prices. It was (and always is) important for me to buy local, so I went in to see what kind of deals were available with a big purchase.
The salesman, Brian, really took care of me. He was not high-​pressure at all. He also educated me on counter-​depth refrigerators (the most expensive of the 5 items). I brought the quote for a Kitchen Aid fridge over to Spencer’s and the salesperson first struggled to find the model, then told me there was no way they could come close to the price. Brian not only gave me a great price on that fridge, but he also happily matched a sales price from Ultimate Electronics that I saw advertised the next day.
They also have a great price on the pedestals for washer/​dryers, about $ 80 less than Spencers.
Mesa TV and Appliance also has 12 months no interest financing available. I happily took advantage of the offer. 10 months after my purchase, I have not had any problems.
You really cannot beat the prices and customer service here. Avoid those big-​box national retailers like the plague!

I love Louie!!! He beats everyone elses price. They are so sweet and delivery is quick and they are gentle. Louie will even search for things for you if he doesnt have them. He was recommended to me and so far I haven’t been able to beat his prices or services.
The review below me will definitely make me get copies of all my warranties but that should be a given whenever anyone buys anything.

See Mesa TV & Appliance review.