Lucera Apartments

if it was possible to rate in the negative I would give lucera minus 5 stars… the old line «you get what you pay for is Lucera im spades!..
forget about sleep, it’s non existent. I called mesa police sometimes weekly due to noisy, inconsiderate, confrontational neighbors! .I was then harassed and slandered by a neighbor for over 6 mos who had zero involvement. She made passive aggressive remarks as I walked to my apt. nightly!
WORST renting experience of my life. Despite contacting management, nothing changed. Moved after 11 mos… did not have the money to move, borrowed from family. I have NEVER had an issue with neighbors, residence in my lifetime. I worried every morning my vehicle tires might be punctured, or my vehicle vandalized.
the office staff is friendly and professional. the maintenance men are OUTSTANDING.
I have experienced apt. living and expect a level of noise, I had to come up with ways to deal with these neighbors up until 4a!.. wish I had read reviews and really investigated.
IF you make the mistake I made and decide to rent stock up on sleep aides and have the Mesa PD non emergency #
on speed dial… you will need it!

I lived at Lucera for several years. Here are the pros and cons of this complex.
Let’s start with the positives (pros):
1) The office staff has always been very friendly and helpful
2) Maintance issues were always fixed promptly
3) It’s affordable
4) Centrally located
5) Big trees throughout the complex provide nice shade
6) They are clearly trying to improve the place and they really do care. All of the cons below are easily fixable and I still recommend at least checking the place out to see what improvements have been made.
The cons:
1) As another reviewer said it’s incredibly loud! The windows, doors and walls are very thin. Neighbors play music and have parties at all hours and the pools are very loud too.
2) There seems to be a some of crime. In all fairness it may have less than other complexes in the area.
3) There was trash throughout the complex. It wasn’t uncommon to find beer bottles and cans on my steps in the morning.
4) The covered parking may not be near your apartment. Mine was practically on the other side of the complex.
5) There always seemed to be just random people in the complex. For example, people from complex next door would come over and use our pool because their complex didn’t have one. Or one time I was stopped by a homeless man as I was entering my apartment and asked if I had any spare change. For gated community it is easy for other people to get in.
My advice to management is:
1) Fix the gates to prevent non-​residents from entering.
2) Conduct better background and credit checks
3) Hire a night watchman or form an active neighborhood watch
4) Find ways to reduce noise such as replace windows and doors, and strictly enforce rules.
Lucera has potential and you should at least check it out.

Oh Lucera. I wanted so badly to like you…
This complex is INCREDIBLY MINDBLOWINGLY LOUD. The window’s are single-​paned, and poorly sealed, so you hear absolutely everyone and everything. I’m on the third story and can tell you what’s going on in the lives of every dog walker. I can tell you which neighbors are having relationship problems. I can tell you the landscaper is fed up with his hours, and thinks that alimony is a bunch of bs. Why must I know these things?
The loudness is compounded with the free-​for-​all landscaping. The landscapers are on no particular schedule, and it is not humanly possible to sleep through their visits. Sometimes it’s 7am. Some days it’s noon. As a person who works nights, I can tell you I haven’t slept a full night since living here, and it’s really starting to affect my mood and productivity. And now they’re renovating the pool, so we have construction workers and heavy equipment here on random weekdays, too. Oh joy.
The sound isn’t even my biggest issue. Since living here, we have NEVER ONCE RECEIVED A CORRECT BILL. Not once. Rent was wrong. Tax was wrong. Utilities were wrong. Late fees from previous tenants appear and disappear in an enigmatic fashion that not even Carl Sagan could explain. One time, the planets aligned just right and they managed to get both the due date and the base rent correct. On the same bill. We rejoiced and hung it on the fridge with pride.
It may sound like an exaggeration, but the problem is so bad, we’ve been told to simply ignore our bills, and go into the office before every month to see what fees are really due. Their billing company is incompetent, and I truly resent that they continue to contract with them at the tenant’s expense.
In their favor, I will say that Lucera is under new management, and their manager, Davina, is incredibly involved and competent. She communicates well, and does her best to address every issue presented, but this place is a trainwreck, and she’s only one person. My issues are not with the office staff directly, but with their lack of standards for those they employ (such as landscaping, maintenance, and billing). One competent person is not enough to run a show this large, and until they can set a decent standard, I would not recommend this place to anyone. At least not anyone who enjoys sleep, and doesn’t seek out overcharges for recreation.
Get it together, Lucera!

My mother wrote a review that was incredibly spot on on how Lucera treated my husband and the issue on the bed bugs. Lucera then lied in another comment saying they were prompt in helping the situation, which is extremely untrue. If they had done so, we would still be living there instead of paying for Arizona tenant association to get out of our lease with a clean break. These guys are liars, and blamed my husband for their mistake. I would NEVER recommend this place to anyone. Its been about a year since all of this happened and we stand by trying to help people get into a better living situation and not wasting time with these liars. PLEASE LOOK ELSEWHERE!!! disgusting.

My son in law to be and his bride rented an apartment before the wedding, the first week he was there he was eaten alive by BEDBUGS. The management was unprofessional and uncaring, and blamed him for bringing them. It was funny he moved straight from his parents home and NEVER had them. They sprayed, and he was put out again, after a few days he was bitten AGAIN. The managements passive attitudes and negligence, and failure to help, refund, compensate my family for weeks of inconvieniance is unspeakable. BEDBUGS INFESTATION AT THESE APARTMENTS. DON’T RENT HERE!

Unless you like to live in a roach infested apartment complex, steer freaking clear of this place!
I don’t care how helpful the staff is
I don’t care how beautiful the pools are
I don’t care that they have free wifi for all their tenants
I do however, really care if I have to live with roaches. This place was my living nightmare. I dealt with it for about 4 months, and then, finally, the problem was resolved. I think I was down at the office about 1 a week to complain and set request spraying. The problem probably wasn’t the management as much as it was the college kids with the wall of empty beer boxes separating their living room into two such rooms. But still. It makes me frustrated to even think about it.
I will say this about the staff though. They tried and tried for four straight months to correct the problem, and they posted all kinds of notices to inspect our apartments, AND, they even evicted a tenant or two. So, in all fairness, they really did try…
So what should you do now? Buy a house! Thank goodness I have control of what happens in these walls. :)