King Tapes

Unfortunately, my tapes were not there. They must have been the ones that Clayton took to his home in Queen Creek to work on. I called his wife, Angela, and ask her to do the «right thing» and just collect all the tapes that are around the house and take them to the «downtown mesa association,» but apparently she doesn’t think she has any involvement.

I too have lost several hundred family slides due to this business closing. I’m sure they are going through rough times right now, I’m not here to blame or get angry, I just want our slides. If anyone is reading this who has any idea how to get a hold of someone to retrieve these family memories, please, please let me know. Message me or leave a review so anyone who is in the same situation can do the same. Thank you.

All we want is our TAPES BACK. It’s been months since we took them to King Tapes for conversion to DVD. All the memories appear to be lost, including my only tape recording of my late husband’s voice. We are devastated and unhappy that the owner is getting away with robbery and misinformation. We want our tapes back! Family fights should not be the customers’ concern or liability.

Dear Mr. Giroux,
You have all of our family tapes. There are many, many victims. Please do the right thing and give us back our tapes. I suggest simply announcing a specific date and time and have our tapes in grocery bags with our names written on the bags and we will all show up and get our tapes. You could have a police officer there to make sure no one yells or gets ugly. Simply give us back our tapes. Please do the right thing Mr. Giroux. Please.

First of all Jeff G. and Connie H. are not real people, I’m sure it is the owner of King Tapes pretending to be a satisfied customer to instill a little bit of faith in all the livid customers. I was there on Monday to see if they were open but of course they were not. There was a sign in the window about a death in the family and that they would be back open for business on Tuesday. I have no idea how long that sign has been up there but today is Tuesday and the phones are still disconnected. I am sure that the owner is afraid to confront all of his angry customers at this point, I know I would be scared if I was in his situation. Generally when there is a death in the family people don’t go so far as to disconnect their phones, they just wouldn’t answer during that rough period. So I am assuming the family tragedy is a lie. We just want our memories back Clay. How could you steal that from someone, that’s worse than stealing our money! I have a friend who is a police officer whom I will be contacting unless Clay decides to start returning some valuables.

Totally agree, Connie H. No need to panic. He has my wedding, babies, memories, first home, etc… There has been a tragedy in the family but there is not any reason to call names or make accusations.

I’m so disappointed with this company. I have them 10 home movies on March and called continuously. They explained they were behind and to call back in a few weeks. And finally they just disconnected their phone & appear to be closed. I have tried emailing and calling various numbers with no luck. I just want my tapes back. They hold a lifetime of memories and I’m heartbroken to think I may never get them back.

This place has kept my video tapes of my best friends’ wedding (the only ones that exist) no one has ever seen them, and will not return them. Not only have they taken my money, they’ve locked their doors, disconnected their phones and there is no way to get the wedding video tapes back! Clay Giroux is the owner of the business. If anyone can help locate/​contact him please help! Those tapes are precious and all I want is the tapes back.

I appreciate the low prices but I, personally, have not found them very reliable — at ALL. The first time I went there, they were out for lunch and I didn’t have the time (and couldn’t stand the heat) to wait for them. The second time I went, the main guy’s wife was there. She was very nice but didn’t know what she was doing there and had to call him for questions. I called the guy yesterday and he said he’d have it ready for me today. I went today and there were two others waiting outside and a note on the door saying he’d be back by noon. But we were there at 1:10 and he still wasn’t back. Who knows when I’ll be able to get my DVD? :(

This place is great! I dropped off 10 vhs family videos 2 weeks before christmas. These guys called me on news years at 7 p.m. to tell me my dvds were ready and I could come pick them up. Talk about great customers service! The guys were ao nice and friendly. I’d recommend to anyone and ill be using them again!

Great service! I have had them convert personal cassettes into CDs and VHS tapes into DVDs multiple times. They have delivered in a timely fashion. My wife cried when I presented her with a cd of her and her grandma performing on the piano. I recommend them with great confidence. Grateful I found them for these family projects, and u will be too. Or maybe not… bc as of 2014, I guess they stole EVERYONES tapes!!! Yikes!

Had a custom job that I needed done. Able to accommodate me. Needed extra copies last minute & were able to get them ready. Will definitely be back

I was introduced to King Tapes through Groupon and was very pleased with my experience. I took the tapes in around December of 2012 when they were quite busy nevertheless they were able to return the DVD’s to me before the projected date. My experience was quite positive all the way around. I would definitely recommend them without hesitation which and I would gladly use them again.

Used a Groupon to get some video cassettes converted to DVD. A couple days after dropping off the tapes, I realized that a video had fallen between the seats of my car. I was too lazy to ask if it could be added to my group of video cassettes. A few weeks later I got the call to pick up my DVDs. I asked about the additional cassette, and was told that they would just do it right away at the Groupon price. Twenty minutes later I had all of my video cassettes DVDs in hand. Overall, I would say that worked out well.

Worst customer service ever. They gave me a 2 week turn-​around date, after 2 weeks I never heard from them. I called, was put on hold and then hung up on. I called again and they said they would call me right back, never called back. I called for the third time and they said they need one more week and would call for sure when they would be ready for pick up. Never called. I called back the next week very upset and they acted as if everything was fine. I finally was able to pick up my dvds 1 month later! I will never use King Tapes and I would never recommend them.

King Tapes runs Groupons and Unilocal deals often. This is how I found them. They estimated about 3 – 4 weeks, but called with my finished product after less than two weeks. I have used other companies, but am glad I found this one for my VHS converting needs. The quality of my old home movies are crap, but now that they are on DVD, at least they are not gone forever! Thanks so much. :-)