Jiffy Lube

We recently had one of our work trucks serviced by Jiffy Lube. After the service we took our vehicle to the Dodge dealership because it was running roughly. The truck was under warranty but Tempe Dodge said that it was running roughly because of the oil change. I call Jiffy Lube because Tempe Dodge said that it was due to the oil being overfilled. Jiffy Lube immediately took action and drove over to the Dodge dealership to verify the claim. After noticing that Tempe Dodge had not even started working on the truck and that the truck had not been over filled with oil, they picked the truck up for me, took it to their own shop and checked the amount of oil that was in the truck. As suspected, Jiffy Lube had put the exact amount of oil that was required by Chrysler and the reason for the truck running rough was because of an improper air filter that was installed. They save me $ 1300 that Tempe Dodge was going to charge me for a problem that didn’t exist. JD and John and all the guys over at Jiffy Lube did an awesome job and really stepped up on an issue that wasn’t theirs to begin with. We will be taking all of our work trucks to them.

I have been going here for years but this time around I am so shocked at the service that I will not be going back and will advise others not to to as well. I came in with my change oil light on and the low tire light on as well thinking that both would be addressed when I had the service done. In visits pass my air filter has been shown to me since I almost have to have this changed every time (live in a dusty area) and it was never mention in the conversation. The service seemed to quick to what I am use to that I am not even sure they changed the oil. I say this because after service I looked at my dashboard and the low tire light was ON!!! Here as part of the check list on my invoice shows that Tire pressure F35 R35 was done AND Oil level prior to service «FULL». So disappointed **SMH**
NOTE: Tried to make the complaint to corporate via website and couldn’t even do that.

They knew what kind of oil my new car required, were honest with me about additional services not really being needed, and even rotated my tired by hand because their pneumatic gun had been stolen. Very nice people, fast service, and good price. Did I mention they basically washed my car for me just to be nice? Highly recommended.

A but pricey but fast. They almost always try to sale me more than what I really need– wipers, air filter, balance and rotate tires… but that’s their job, I guess if you go in with coupons and a tolerance for the sales pitch should be good to go!