Imagine Architectural Concrete

I’ve worked with Pete numerous times over the years. Imagine is a wonderful company that doesn’t cut corners like many others do. I recommend them as my preferred deck company in the valley. Their work is top notch and I have tremendous faith in their ability to deliver a solid, fair job.

Wife and I had been wanting to install Pavers in the front and back yard for some time and planned on doing it ourselves. I spotted a company vehicle a few doors down from us for Imagine Architectural Concrete. They had been doing work for a neighbor and it looked amazing so we had them get us an estimate on our project. The price was competitive, the work was done in a timely manner and turned out AMAZING! We would highly recommend Imagine!

In 2008 we had Imagine come to our home and re-​surface the cool deck into a painted surface. They claimed that it wouldn’t be any hotter than the cool deck — WRONG. They claimed it would last a lot longer than cool deck — WRONG again! We had a couple small patches that needed taken care of and the guy they sent out was really nice and said oh, it hasn’t been that long since we re-​did your deck, plus you have kept the deck in really great shape I am sure the boss will just fix it no problem;. WRONG a third time! They would not cover the expense. So, all in all cool deck was $ 1300 back in 1998, re-​painting surface in 2008 $ 1315.50… did I mention that once we redid the deck we found gouges out of the original cement (from them when they resurfaced it), and that is what caused the cracks in the deck to begin with? These people’s claim was it would last 10 years it didn’t even last two years. Don’t waste your money!

Poor follow up and non-​responsive.
I met with Brian at Imagine Architectural on 9÷2÷2015 to review some pool deck repair work we and some deck expansions we needed as part of our overall backyard remodel.
The meeting went really well and I was impressed with his recommendations. We agreed that he would send two quotes for services. The first being for a Acrylic overlay and the second being for Travertine pavers.
I received the first quote back on ⁹⁄₄. The original quote did not include the Travertine pricing.
I sent a follow up emails to Brian, Meghan, and Pete twice on ⁹⁄₈ with no response. I followed up again on ⁹⁄₁₀ and did get a response from Brian that he was a bit behind and that he would get «an expedited revision on Travertine to me asap.»
I again followed up on ⁹⁄₁₈. I still have not heard back from the Imagine Architectural Concrete team.
I guess my backyard remodel project just wasn’t big enough for them. Time to move on!
**Just received the response from the owner of the Imagine Team.
Here is an overview of the communication from the Imagine team. I may have misunderstood the intent, you be the judge. (I edited out the header information to remove last names and email addresses.)
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— — — - Forwarded message — — — -
From: Morris J****
Date: Fri, Sep 18, 2015 at 4:30 PM
Subject: Re: Quote # 8878
To: Brian ****, Pete ****, Meghan ****
Brian,
Should we assume you are not interested in our project?
— — — - Forwarded message — — — -
On Thu, Sep 10, 2015 at 12:56 PM, Morris ****wrote:
Meghan, Brian, or Pete… anyone?
— — — - Forwarded message — — — -
From: «Brian ****»
Date: Sep 10, 2015 2:32 PM
Subject: Re: Quote # 8878
To: «Morris ****»
Cc:
Hi Morris, the landscape company we would recommend would be *****. Also I will get an expedited revision on travertine to you asap. With the holiday/​vacations/​weather I am playing a little catchup. If you want to meet or go over the quote line for line let me know so we can meet up or have a quick phone call.
Thanks
Brian ****
Imagine Architectural Concrete
Sales and Supervisor.
602−723-****
— — — - Forwarded message — — — -
On Sep 8, 2015, at 1:49 PM, Morris **** wrote:
Thanks Meghan. I was also expecting a 2^nd quote which was for travertine versus lace. Can you tell me when we should expect to see that?
One final item, I was also told that you would be including the name of a few landscape companies that could help us with our landscaping project which will occur during the same time as the decking projects? Can you forward me that data as well?
Regards,
Morris

We recently hired Imagine Architectural Concrete to replace our existing kool deck. We went with an acrylic lace kool decking and a stamped acrylic border around the perimeter of the pool. The entire project turned out beautifully, and we are very happy with the results. The team at Imagine was professional and easy to work with and we would recommend them highly.

We had our pool deck resurfaced and painted by Imagine. Their price was reasonable compared to other estimates, employees were very polite, positive, and prompt with responses, and the quality of the work was excellent. We will use them again.

We were pleased with the results of the work when completed, however, after a major rain storm we had a huge failure in the patio. It sunk and cracked. This happened within our warranty period, but Imagine would not honor their workmanship. They would only repair it for thousands of dollars, supposedly at their cost. We have since made the repairs with other contractors, and it cost less then having them re-​do their work.

Imagine replaced our 10 year old acrylic lace pool deck which had reached the end of its life. We couldn’t be happier. We chose an acrylic lace and stamped concrete combination which looks beautiful. Their attention to detail and workmanship exceeded our expectations (which is hard to do). Their pricing was competitive (not the cheapest but fair and, after all, you get what you pay for). Overall a great experience and we’d highly recommend them.