Hertz Rent A Car

Whatever you do, DO NOT GO TO THIS HERTZ. I can not strain this enough.
In short, this Hertz was the closest to my shop, so I ended up going through them with my insurance company since my car was in the shop. The driver who picked me up was nice, and ended up being the main person who was doing the paperwork. However he was new, which is totally cool, but didn’t know a lot of answers to my questions.
Then the unthinkable happens. I am talking to this agent on getting the rental, I was curious about price so I asked him however he didn’t know. So he got his manager, and his manager proceeds to tell me that I need to pay something like $ 430 for the car for the week, even though my insurance covers 80% percent of cost, not to mention how high that cost would be if they were covering 80%. So I explained to the manager that there is absolutely no way that can be right as even on their website without any insurance help the car would’ve been around $ 100 to rent. The manager tells the agent that I’m working with to just get to the last page and then we will have an accurate price. Turns out my rental was only $ 20 for the entire week! Crazy how huge of a difference that is, and how I would’ve been charged an enormous price. I even confronted the manager about this practice but he just blew me off and didn’t even offer an apology.
As if that wasn’t bad, the car that they tried to put me in was a dark brown car, with rust damage, curb rash, multiple dents, and even the fender was falling off the car! When I asked my agent about this he just brushed it off and said that he would mark it in the damage book, but that it’s fine. However insurance or not I don’t want to be driving a literal piece of poo around.
I got in the car, looked on Unilocal and found the closest one with higher ratings, and they were able to switch me out into a upgraded one for no extra cost to me.
There are TONS of Hertz in the valley, DO NOT go to this one as they will attempt to rip you off, or just have no clue on what they are even talking about. Either way you will be in a worse situation.

Maybe we caught them at the wrong time but we had an annoying experience at this location. There was a rush of people and a long line and only two tellers to help! The machines weren’t working either if you already had a reservation and it just took way longer than it should have to pick up our car. Hopefully it’s not always like this

My insurance provided me with a rental car from Hertz. I didn’t purchase any extra rental car protection. And I didn’t pay for any extra gas for a full tank upon return. I did pay a $ 50 deposit which was returned to me at the return of the car. Overall, no cost for me. The guys were really chill and it was all very easy.

If you reserve online and it gives you around 100 dollar quote, expect to pay 3x more. Seriously.

BEWARE: These guys will mess up your bank account, and will provide a horrible customer service to go with it. They will only sign you up for insurance without your prior approval.

This place and hertz in general lost a loyal customer. Tis place is unprofessional and did not care about me as a customer. They got my reservation wrong and these «sales people» that get a commission out of selling you extra stuff on rental like insurance or gas fillip etc. Any who these snakes right here are salespeople now customer service and that’s a shame

These people know nothing about customer service. I had to call multiple times to get someone on the phone during office hours. They would answer the phone mid conversation and continue to help the person on the phone instead of the person in front of them. If I had a choice where to go, I would never rent from here again.