GoWireless Verizon Premium Retailer

If I could I would give this store negative stars! This is positively the worst store to go into! I sincerely wish Verizon would discontinue using them as an authorized dealer. The worst customer service I have ever had to deal with. I went in knowing exactly what I wanted, my paperwork wasn’t ready so I went to get lunch. When I received my first bill they completely changed my request and I am now paying near $ 800 (device payment plan) for a phone that was on sale for $ 199 (2 year contract price). I am truly disgusted, stay far away from this store!!!

John Bradley was awesome! Offered me awesome discounts and was not pushy. I have had many questionable experiences in stores, but I would come back here and see John anytime!
Thanks

We went in to sign a Verizon contract in order to get a new phone (the same style but just a new one). The phones here are less expensive than going to an actual Verizon store or ordering through Verizon on line. This makes it worth going here. We paid $ 50, but will get it back through a rebate. The same phone at Verizon would have been $ 100 minus the $ 50 rebate, making it a $ 50 out of pocket cost!
However, the first time I went in, the woman made it very clear to me that the style of phone I was choosing would require no money down at all and no rebate to process. The next day when she was gone, the story changed.
Also, we had no idea we were dealing with a store that is not really a Verizon store, since the words «Go Wireless» are not predominant in their signage. So there are TWO contracts that you sign — one with Go Wireless and one with Verizon!
We didn’t realize this until we got home, because when you sign the contract electronically, it is not even printed so you can read it! When we got home and looked through the paperwork, we were very nervous about what we had signed.
When my husband read that there will be a $ 30 upgrade fee which will appear on our Verizon bill, he blew a gasket, since the salesman hadn’t mentioned this. He called to talk to the manager who convinced him that that is a charge from Verizon which applies to every one of their customers. I did verify that through Verizon customer service.
My advice to other customers: Take heed, the sales people are fuzzy about the fees and rebate information which will affect you. Ask for a printout of the contract before you sign so you can ask about all that the salesman forgot to tell you. If you are willing to go through this extra diligence, I think you will save enough money that it will be worth it.