Ghost Armor

I am very upset with this company! My brother and I both got the ghost armor on our phone! The guy who helped us said that it had a life time Warranty on them! So we go it! But we had to keep our cases out our phone for 2 days! We were both fine with that too! But by the time we got to the car by brothers ghost armor was coming off. And within the 2 days I dropped my phone and shattered my phone. It took me a few weeks to get it fixed at the Apple Store! So I went back to get the ghost armor back on my phone and they said I would have to pay the full amount even know it has a life time warranty! It only has a warranty if you bring the armor back even if it has glass stuck to it! Oh and the life time warranty is only good for ONE free fix! I can’t believe I paid for this! And I only had it on my phone for a day! Plus my brother needs to bring it back again for a third time! If I could give them 0 stars I would! Don’t waste your money!

I met Garrett yesterday while shopping for a gift for my mom and he convinced me why I should go with the Ghost Armor for my iPhone 6plus. after thinking on it and recently having my screen protector crack and sliced my finger opened, it was time for a change. I went back into the Superstition Mall and saw Mark today. I will and can say both guys are/​were very helpful, friendly and even helped entrained my little one. I like that Mark took his time and had me watch the process. (I’m sure I would have went back to Garrett but he was not on duty yet) Thank you Mark and Garrett for the excellent service!
Note: I hope this is the right place for this review.

Had the clear and carbon fiber installed on the back of an Iphone 6+ Carbon Fiber peeled the first day. Went back to replace the next day and they tried to sell me a cheap sunglasses case of some sort for $ 10 to keep this from happening again. I wouldn’t be writing this review but it gets worse as I look at the questionable receipt. Overcharged by $ 10. Was told $ 49 and was charged $ 59. I am not sure they realize that word gets out. I actually have a lot of influence on future referral jobs which will not be coming there way. PAY YOUR EMPLOYEES A BIT MORE AND GET SOMEONE THAT CAN REPRESENT YOUR PRODUCT A LITTLE MORE PROFESSIONALY. One other thing. Please keep your DNA off my phone. Blowing hard on it to help the drying process is not acceptable. ABSOLUTELY DO NOT GET YOUR PHONE DONE IN GHOST ARMOR. It’s amazing your company has lasted this long.

I got the samsung galaxy s5 screen protector and a carbon fiber skin on my dell laptop as well as the matte protector for the monitor. I have used their stuff for years and it’s the best. I have used their lifetime warranty before and had no issues getting replacements.

Took a few more devices there — customer service is hit or miss; their products are great though.

Poor, poor, poor, customer service. Contacted corporate in Mesa, AZ, to advise product was peeling just a month after being installed at Boca Raton Town Center location. Advised them that when I returned to kiosk, it was shut down. Response was ‘corporate had problems with management/​operators at this site, and shut them down.’ Was informed new kiosk would open at mall and they would only charge me installation fee, approximately 50% of total charge. When I asked about ‘Lifetime Warranty’ as posted on site location, was informed of list of exceptions on receipt. Yes, however, receipt is generated after sale and installation. I followed up with fax to corporate advising if no satisfactory disposition, would enter adverse review. I added my negative post to others about problems at this particular location.
Just visited new location. Took several pictures, no exceptions posted, still just ‘Lifetime Warranty’. Am I the only one who believes exceptions to this warranty have to be posted on site? Listing them on receipt generated after transaction is completed, is useless and does not allow the consumer to make an informed decision. Is this not a clean cut case of consumer fraud? I am now registering formal complaint to AZ Better Business Bureau. Join me, please.

Horrible customer service. I’ve had two issues with their product, the most recent being a carbon fiber backing that doesn’t fit well and has crooked lines. It’s bright red so the crooked lines stand out. It pointed out how horrible their quality control is as well. It’s a very mom-​and-​pop amateur company, that mom-​and-​pop don’t seem to care about. Case in point, there’s three sets of instructions: online, printed on the box, and at the bottom of stuff inside the box. Only one of them is correct as it pertains to the carbon fiber sticker, which is what I purchased.
I went back and forth via email and it was like talking to a robot. They want me to send it back and pay for postage, then they’ll process, likely very slowly, a refund or send a different one. Text-​book bad customer service. They just don’t care.
I’ll upload a picture of the bad fit and crooked lines.

I really like ghost armor and had them armor my phone in Unilocal Red. At least I tell everyone that’s what color it is :) I usually am on Unilocal anyway so it might as well be Unilocal red.
I personally suggest that if you’re thinking about armor, to get it done soon after getting your phone. Saves from gathering scratches, gives a «bit» of a shock absorber and looks super cool to boot — the colored carbon fiber will run you an added $ 15 (i think) on top of the $ 20 or so it is for the armor and then another $ 10 or $ 15 for them to professionally install your armor.
Ive had 2 phones armored and they once messed up the button on the phone; the pattern didn’t on the carbon fiber shell didn’t match up to the rest of the phone. I asked them to adjust it and they were happy to fix it.
I wouldn’t make an official claim that ghost armor will protect your phone from shattering. #1 because I don’t work for them and #2 because its probably not 100% true, but Ive never shattered the glass on my iPhones, nor has my wife, and we’ve both been through 2 armored iPhones in the past 5 years. Maybe were just careful, wait that’s not right, our phones drop once in a while just like everyone else’s. Maybe its just lucky placement of the point of impact when the phone hits the ground or maybe its the extra bit of coverage you get from the armor — you decide.

About a several day ago, I bought Ghost Armor in Mesa AZ at the Superstition Mall for my TF101 ASUS Transformer. The screen had a noticable scrap on the screen in it but the installer stated that would go away in few days. I was not impress with crew due to fact they did not pay attention to the customer. I call customer service and the manager James at ext 112 and no return call to a few calls, so to say there is no customer service with this company. I would be very dealing with this company
Rules:
1) don’t turn power on for 2 hours
2) don’t put device in your case or purse for 24 hours
3) ghost Armor has a lifetime warranty on the product, installation errors can be corrected after 7 days of purchase at no cost, After 7 days you will be responsible for paying installation fees to have Ghost Armor re-​applied to your device. For more information on the Ghost Armor visit
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4) once you start using the device firmly press down on all edges to ensure it is completely adhered.
5) Ghost Armor has a 30 day return policy on products. Labor (install fee) is non-​refundable.
You must have your ghost armor materials for any exchanges, refunds or warranty work. Gift certificates, special orders and custom cut designs are non-​refundable