Geno’s Pizza & Cheesesteaks

Well, we’ve given them 3 chances in the last two weeks to provide even basic customer service and have been let down every time. We won’t be back. The first issue was 2 weeks ago on a Friday after a football game. We called to place an order but were told that they were too close to closing time to do anything «special». The next day, ordered pizza to pick up for a birthday party. Arrived about 25 minutes later (knowing that when they say 15, it’s usually longer). When I arrived to pick up they hadn’t even started the order. I didn’t learn of this until I had already paid. Then when they said it would be another 20 minutes I was livid. I had ice cream in the car. They refunded the money and did not once offer to deliver (they offer this service within 5 miles). The third and final straw was when I tried to order for delivery (hoping they could get it right) and the air head who answered spent more time giggling with the other air heads in the room and paid no attention to what she was doing on the phone. I ordered a gluten free pizza after asking her to please focus on her task, and she proceeded to tell me that I could not get gluten free for the $ 5 price. I told her I was aware of that. Then I tried to order two regular pizzas and she repeated TWICE more that the gluten free would not be the $ 5 pizza. Listen idiot! I know this! I ended up hanging up the phone I was so pissed.

Pizza was just OK, …had to drag the counter person away from her iPhone to get her to take our order. Ate our pizza there (lunch) as we fought off the flys. The staff, including cook, looked like they were working at at a jiffy lube between cooking food. Pretty sure the board of health could kick some ass here.

Tried this place for lunch. Yes, the pizza tasted good but I became very ill. Not sure if proper measures are used with food storage and preparation including employee hygiene. I will not eat here again.

The pizza is pretty good especially since it’s only $ 5.00 for a large. We have ordered from them a few times but the last few months when we called in for delivery the delivery time is always over an hour to two hour wait time. I can understand being busy and a 45 min time frame, but anything that is over an hour wait is ridiculous.

Great please to get pizza. Decent prices and great food. For 24 bucks you get 2 large 1 topping pizza and 20 wings bone in or bone less what an awesome deal anywhere else your paying almost 40 bucks for something like that. And the staff is very nice on the phone and they had the pizza to my house I would say with in 25 mins and was told 45minutes which is awesome for a Saturday night.

I love Genos Pizza in Gilbert. I stopped by this location in mesa and asked if they were the same. They said yes (but that their menus are completely different — which makes no sense), while I waited I saw the staff in the back talking socially, or on their phones, while one casually dressed employee stood in the front folding boxes. It took 15 minutes to make 2 pizzas with 1“topping «each. When I got home the“topping» was a sprinkle of mushrooms on one and a dump of sausage in the center on the other. It was super greasy and made me sick to my stomach after. I will NEVER go back to this location again.

The service was terrible. The counter help couldn’t be bothered. I am from back east and a bit of a sub snob but this place doesn’t even come close to good for az standards.

My wife and I want to Geno’s because our usual (and favorite place) Venezia’s was packed. To be honest, we should have waited at Venezia’s.
We each had a slice and split the Greek Salad. The pizza was horrible, reminded me school lunch pizza. The dough at Geno’s tasted frozen and looked unappetizing when I lifted up to look at the bottom.
We will not be back and wouldn’t recommend this place to others.

I don’t care how good your pizza is… when you tape ads to my front door right next to the «No Soliciting» sign… you get one star… and you don’t get my business. If previous reviews are any indication, doesn’t look like I’m missing much but some disappointment.

Horrible service… Ordered a pizza Over the phone went and paid for it and waited 30 minutes in the lobby before somebody gave me The pizza that was sitting on the shelf the whole time

Just tried to place an order and these jokers dont have a menu online. Its hard to give you money if you wont let me!

Being from Philadelphia I know what a cheese steak is supposed to look, smell and taste like, these are pretty close. Would like to see an American cheese option for the steaks, they put a thin cheese sauce (possibly watered down cheese wiz) but it doesn’t help the sandwich. The sandwich is a good size and for $ 7.00 the price is good also. They did mess up someone’s order though because when I got home I noticed that I had an extra steak in my bag and it was marked with a different order #.
Now if they could get a supply of Tastykakes i’d be all set