Foster’s Pool Service & Repair

As stated previously by many others, this company has horrible customer service. They actually did more damage to our equipment than they fixed! The warranty companies should think twice about sending these guys out on service calls. Avoid them if you can!

If there was a way to give this company 0 stars, I would. This is the worst company I’ve ever worked with when it comes to customer service and actual repairs. First, you can never reach them. They came out a few months ago when our pump motor broke and it was broken within a week after their «repair». I tried to call repeatedly with no response.
This time, we had an appointment scheduled on Monday, 11/​2, and no one ever showed up. I left three voicemails that day that were not returned until Tuesday, ¹¹⁄₃. The receptionist told me that she had spent the entire day before looking for our work order from the home warranty company– bull… I had a copy that they emailed me on the Friday before. All she would have had to do is call me and I could have sent it to her.
Finally, on 11/​4, Mark showed up while we were at work. He indicated that our vacuum line was all the way open so the skimmer was getting no suction. I told him that we hadn’t touched the vacuum line from the first time they were out (months before). The only thing my husband and I had touched was our salt system (to boost chlorine production). He was extremely rude and told me that he didn’t do that and that we were responsible. I asked if he could hear that the bearings in the motor were bad and he said he absolutely could but that the home warranty company refused the repair because it was caused by owner neglect. He swore that it was caused by an underground clog in our vacuum line. I asked if he had checked for that and he said «no, but I know that’s what it is». How can you know if you didn’t check?
When we got home, yeah, the pump worked, but it sounded like garbage and now our vacuum suction was turned off so our vacuum wasn’t working. So, we had to turn the valve to allow for suction to both the skimmer and vacuum, as it should be.
I called our warranty company to confirm his story and they told me he never asked if he could repair our motor. I told the warranty company to send someone else out and never allow Foster’s to do any repairs on our pool again. They sent Aaron’s out today and the tech told me it was a no-​brainer that the motor needed to be replaced and that the warranty company will never deny service if the company is already on-​site. NEVER use Foster’s.

Great service! Was on time, very friendly and explained everything he was doing. Would recommend to anyone.

My warranty company got this company to come over and fix my pool plumbing. When I talked to them I WARNED them 3 times to NOT leave the side gate open because I have a dog that will sneak out. Well guess what Mark (again) left the side gate open and sure enough my dog bolted. called Mark and and let him know that he left the gate open and he says Oh my bad. I yelled at that SOB and he hung up. So this company did this intentionally DONOT TRUST THIS company or Mark!!!

This company is terrible! We used them only because it was who our home warranty company sent out. After over a week of back and forth phone calls a repairman finally came out and assessed the problem. Left said he had to get approval and would be back. Another week later he replaced our filter. He left the old filter full of sand on its side on the side of our yard (which we later had to remove ourselves after emptying it of sand which took HOURS) then when I realized I had no checks for payment he said they were unable to accept other forms of payment and then THREATENED me that a lien would be placed on the filter if I didn’t pay. Later that day I sent in a money order. They never reported back to my home warranty company that I had paid, and later without realizing it my bill was sent to collections. DO NOT USE THIS COMPANY!

While going through our home warranty, we had fosters come out to diagnose our pool problem. The repair guy never came in the time they said he would, after 4 messages, which were never returned, we gave up. The next day we get a call that the guy diagnosed it as a clog. The guy absolutely never came out, my dog would have let me know, and he said it was a much different problem than what it ended up being after we had someone else fix it. He wasted a lot of our time and it took a lot longer to find someone else to come fix it. Also, because of his bogus diagnosis, we are having trouble getting the home warranty to cover what the actual problem and repair was. So upset with fosters, would never recommend them. Never had them return any of our messages either. If I could, I would give ZERO stars! Use someone else.

Unfortunately this is another bad review for both Fosters pool service and Old Republic home warranty. My biggest issue with Fosters is that they do not answer calls or return voice mails… over the period of 2 weeks I left countless voice mails trying to get them to come fix the problem they diagnosed, they never returned one call. I had to have another pool company come out and and take care of the problem. As it turns out, Fosters misdiagnosed the problem and the other pool company that came out fixed everything and was much better.
Old Republic home protection/​warranty is a completely different level of bad service and I will be leaving reviews on them as well. If anyone tries to send Fosters out, dont let them because it is a waste of time.

My home warranty sent us to Fosters to repair our pool heater. The technician showed up; looked at the outside of it and drew the conclusion that the heat exchanger was leaking. He then called the home warranty company and told them the heater was leaking due to lack of owner maintenance. The warranty company then refused to fix it. I called Fosters to complain. They said they were willing to repair it for $ 1900. That is $ 400 more than a new one This company is unethical and an absolute rip off.

WOW! These guys are bad. The service Tech Mark showed up to look at our pool filter that has a very bad water leak. He tells us there is no leak. I was shocked. I asked him if he turned the pump on. He says” no”. I am shocked again. I asked him to turn the pump on so the water is running. He finally says «oh now I see it». He says he will submit the paperwork and send us a copy. When I see his report later that day it says that there was no leak. My filter literally has a leak shooting in the air. These guys are bottom feeders. Don’t waste your time or money.

If I could give them a «0», I would! The first time I called them, the spa heater was not working. The technician was at the pool about 2 minutes, and came to the door and said it is fixed. He would not tell me what was wrong and gave me NO paperwork about the job. Yesterday, we attempted to turn the heater on, it is not working again.
The second time, they lied to the home warranty company and said that the broken part was underground and cannot fix it. My husband had to by-​pass this leaf-​catcher, to keep the pool pump working until a repair was done. I also will not use the home warranty company any more, Buyers Protection Group). I had paid extra for the pool. These people at Foster’s, need to go work at McDonals’s NOT as a pool repair company.

DO NOT USE THIS SERVICE! I am still absolutely horrified by the customer service we received today. Our spa broke the other night (of course when we were actually going to use it), so we called our home warrenty who apparently are contracted with Foster’s. I read some negative and positive reviews on Kudzu, but of course, we are at the mercy of our home warrenty.
The technician came to our house today to do a diagnostic on it, and after a while with him outside, we received a call from our home warranty telling us that the technician called them and said he was unfamiliar with our type of spa and would not be able to fix it. First of all, the spa and control panel are by two different companies so we have no clue what which company he was unfamiliar with. Second, and most shocking, we went outside to talk to him and HE WAS GONE! He just left without even speaking to us. In all fairness, we called the company to complain and they offered to send someone else out. Thankfully our warranty is sending a different company to us.

Our home warranty company called this company to service our pool motor. The technician did not knock on our front door, instead he walked in our backyard without our permission or knowledge, removed our broken pool motor and took it with him. He had the pool motor for 3 weeks. We called the office daily and we were told he would return that day to return the fixed pump, he did not. When he eventually returned 3 weeks later he did not knock on our door, installed the motor pump without our knowledge and left. We never saw the man. The technician did not fix 2 other outstanding issues on the pool filtration system. The filtration system was not in working order even after he installed the fixed motor.
Terrible experience.