Firestone Complete Auto Care

Went in to get an alignment done and was really glad with the polite, efficient, and thorough service. My car actually drives correctly now; am always glad to go in here, I would trust them with my car any time.

I have interacted with the staff at this location several times now, and Wes is the most customer service-​minded, friendly staff member they have. Thorough in his explanations of why suggested services are important and knowledgable in alternatives if you’re not willing/​able to complete that service at that time, due to time or money. Great overall person to have on staff and the reason why I keep returning to that location.

I purchased my tires here and stop in from time to time to have air added. It’s friendly, quick, and easy.

I had a piece of metal letting air escape from one of my tires. I called Firestone and Matt informed me that I could drive directly from home to an empty bay at three pm.
Fifty-​two minutes later I was informed I needed two new tires. I declined the $ 500.00 suggestion, which was followed by a, «Want us to air you up and get you going?» I answered yes, thinking he had to be referring to checking the pressure of the installed spare.
My truck was pulled-​up front with the same leaky tire whistling air. I have no idea why the spare wasn’t on (I didn’t put it on because my back is tweaked, which I said when I first arrived), or an offer to put it on made; they were just going to send me on my way the same way I arrived.
The employee that drove the truck to the front, nice as he was, gave me the keys and had me deal with starting new paperwork, instead of going back in and informing whomever was in charge that I didn’t want to leave on a tire that was rapidly losing pressure, which would have been more efficient and customer friendly.
Turns out there wasn’t anybody there, out of several employees, that could drop my spare. This has not given any shop (in fifteen years of dropping and raising this twenty year-​old truck) a problem, and only took me ten minutes once I got it back home.
Note: ½ inch cold chisel inserted into 17 mm socket, with a couple ‘wobbly’ ³⁄₈ drive extensions attached to a ³⁄₈ drive worked fast and easy.
Firestone’s suggestion…, remove license plate and drill a hole.
Unfortunately, customer satisfaction takes a back seat to…, something else. Although this was only my second time having something done there, the chances were pretty high that I’d be a return customer if there was any effort to put a smile on my face. Both times I departed with oily hand smudges on my white paint.
I did manage to crack a big smile (finally) by going to a different facility, which is named in another of my Unilocal reviews.
Speaking of different shops, I embarked on a research mission, for interest sake, to educate myself on local price variants. Firestone was consistently higher, by an average of $ 100.00. To me, this does not compute. Among other considerations, with a long history in the business, ‘contacts’ the mom & pop shops don’t have, massive off-​site storage facilities/​distribution centers, and the ability to buy in bulk and/​or wholesale, their prices for tires/​balancing/​mounting should (at the very least) be competitive.
I was given the distinct impression, by way of attitude and expression, that if I wasn’t in the position to accept the single option provided (What ever happened to selection?), I was to be dismissed with haste. To the obvious point that I could easily discern the switch from ‘May I help you?’ mode to, ‘Get this guy outta here.’ mode from the customer service representative (not the mechanic).
This occurred several weeks ago, and since it still sits in my mind as an unpleasant experience I figured it my responsibility to inform the community. This was not, despite the length, intended to be a rant. I’m not angry, I didn’t get ripped-​off or overtly treated with disrespect. Maybe this is solely indicative of this one remote shop, but their business is tires, in the course of fifty-​something odd minutes, they couldn’t even drop the spare. Possibly they could’ve/would’ve been more resourceful if I was breaking open my wallet, but without that incentive, I sadly reiterate, I departed as I arrived.

These guys are great! Great service, timely and very professional. Lin the event they do overlook something they step right up and take care of it.

This is our go to service center for the whole fleet of family cars. Managers Paul and David are both extremely helpful and involved in every job. I can’t say that we love every Firestone location but this one is top notch.

Excellent service done in a timely manner. I had a tire repair done. Manager wes met me when I got out of my car. I showed him the tire, he quoted me 45 minutes repair time. I was treated well here, made to feel welcome. I would definitely recommend this place.

I come here strictly for alignments. Quick and easy service. The regular price is about the same everyone else, but they will price match local chains and you can find coupons about anywhere.
My favorite thing about Firestone is they have amazing store hours and are open all weekend.
Customer service is average but again. I only come for alignments. They’ve had a revolving door off front counter guys and techs over the last 2 – 3 years. Tough to have any kind of relationship with the employees.

Took my car here for an oil change, and when they took it in the back the manager told the mechanic that was working on my car to leave and pick up a lady at her house, whole there were 3 other mechanics conversing on the side. So that added another 20 mins to my overall time and when I confronted him about it he thought he did nothing wrong. Also they have me a quote of $ 900 for a control arm that cost me $ 300 at the shop down the street. NEVER GO HERE

I have always gone to Firestone out of convenience since they are two minutes from me. The manager was relocated and the air of this place has changed. I was quoted $ 900 on a brake job which they brought down to $ 700 with their «discounts». I went somewhere else for a second opinion and learned that half of what I was told needed to be done-didn’t need to be touched. So they either were going to charge me for work not done or parts not put in. Got my brakes fixed at one third the quoted price. Feeling upset that they tried to take advantage of me-​possibly because I am a woman. Boo on them.

Awesome service from Jake a technical there.