Enterprise Rent-A-Car

I had an excellent experience at this Enterprise. They were very friendly to me after i totaled my car. I needed to rent a car for a week and a half. They upgraded my rental for free since they did not have any standard cars covered under the $ 35/​day my insurance was willing to pay. They gave me a VW GTI as a rental and made it cheaper than $ 35 a day so i paid nothing out of pocket.

The customer service was wonderful. I came into town to visit my family. They made it easy and flexible to rent a car on my terms. I was very pleased, plus they upgraded me for free! Thank you!

This business has an agreement with Gerber Auto Collision, where I had some auto body work done last month. They came and picked me up, finished the paperwork quickly and without hassle, and had me in a vehicle in a matter of minutes (and it was a push-​to-​start!). They followed up with me after I returned it to ensure that everything had gone smoothly, and returned my deposit as soon as Gerber settled my bill.

I was very satisfied with Enterprise car rental. They made it very easy to get where i had to go. They also took me to work after returning my rental, didn’t expect that. They all were very friendly. And yes I will use them again.
Stuart

BEWARE!!! They will try and keep your fuel deposit. I will never rent a car from this place again. Rude horrible service. What a stressful experience!

I’ve been to two other Enterprises and I have to say, this location has been the best! Everyone here is very friendly, especially Tyler. Exceptional service, made renting a car super easy for me, and was able to go through all the paper work and whatnot in no time! I work in customer service myself, dealing with people everyday, so I really appreciate workers like him who not only make your experience better, but remember you and pick up conversations from where you left off.
Definitely recommend this location if you’re in Tempe /​Mesa! All of the associates are wonderful, but if you can, speak to Tyler, he will take care of you no problem!

I was in an accident and USAA booked my rental thru Enterprise while my car was being repaired. The guy who picked me up was very friendly, but I am rating them low due to the condition of the car. I was not put in a comparable car to mine and to top it off the car had a flat rear tire. I called as soon as I left because the tire light came on. They said to try putting air in the tires. I took it to Big O since that’s all there is where I live in Maricopa. They aired up the rear tire, said it was low and it may be flat or have something in the tire. Two days later I get back in the car to go to work and the tire light is on. None of the nearby Enterprise locations had a car I could exchange this one for. A guy tried to give me an excuse that it’s probably just the change in temperature. The next guy I spoke to said they have an account with Firestone and to take it there to fix the tire. I head over to Firestone and it’s at least an hour wait to get the tire fixed!!! What a huge headache. Super annoyed at this experience.

I only rent from Enterprise. They have excellent customer service. I’ve never had a problem with them or their cars. I would recommend renting from Enterprise.

Rent a car from any other place. They refuse to give me my deposit on the car back. They will not work with me and now I have to get my insurance agency involved. Absolutely miserable and frustrating experience.

I researched online for the cheapest rate. I was in an accident the day before and would be needing transportation to and from work until my car is fixed.
As far as small car, all the companies were comparable. I went with Enterprise BC of location.
I scheduled pick up time for same day at 6pm, which is there closing time.
I got there 15 til 6pm. The staff was friendly. I asked if there were any free upgrades. Hey it doesn’t hurt to ask. I really wasn’t looking forward to driving a Yaris.
Ask and ye shall receive. They hooked me up with a Chevy Malibu. This car is nicer than I thought. Drives smooth. Picks up and goes. Lots of nice features.
Side note. A main reason for getting the upgrade is BC they didn’t have any small cars ready, and it was close to closing. I’m just glad they accommodated me.
I’m happy with the service I received. It was a quick process. I was there less than 15 minutes.

I have always used enterprise rental car in the past. Never had a problem. Went there today and was treated like garbage. No smile from the rep, just asked, What do you want? Told him I was looking for a rental car in 3 weeks, because Im finally going on my honeymoon. He rolled his eyes at my husband and myself and said we need to come back when its closer to the date! I truly was mortified at the service I was given and will never go back there, Unfortunately avis and budget were closed at the time, but i will try again tomorrow. Please do something about your customer reps enterprise! They are horrible!

I was very disappointed in the quality of service, last time I was there. They had new people that didn’t know my longevity and they were very nick picky on documentation.
Due to lack of proper communication, I had to dig up a lot of paper work, which delay my time. We could of avoided the cold and delay process, if they had told me before I got there. I know no one wants to lose a job, but I felt like a first time customer and not a three year customer. I hope I do not have to go back any time soon, I felt violated and unappreciated.

I had to use this place while my car was being repaired at a local shop. The one young man was very nice and super helpful, drove me to the repair shop when I repaired the car as well. The reason for the low rating is the actual cars. The first car they tried to put me in was a Camry with the front bumper hanging off. The next two cars were extremely dirty: windshield had so many bugs and dirt you could barely see through, stains on the seats, etc. I would recommend going a few miles out and finding a better rental place or even a different Enterprise in nearby Gilbert or Scottsdale, where the cars are actually clean and nice in those areas.

Every was great, I got a free upgrade. My one gripe is I was charged 2 gallons of gas at $ 5/​gallon. I wish the attendant would’ve let me know I was off by 2 gallons :(

I has a much better experience the second time I came in. The guys were helpful and informative. And cheerful. They didn’t have the car we needed but gave us lots of good info.

Thank you to the staff of this Enterprise location. I rented a car from them as a result of an insurance claim. The pick-​up and delivery service made the process effortless for me. The staff is very kind and professional. I would highly recommend them!

Considering that I am not spending one dime of my money for this rental, I am quite excited. This is an older location. Kind of beat up looking, but planted right in the middle of a few local dealerships, its easy to spot from the road.
Going in, the place looks a bit tired and older. I have to say, the staff here was FABULOUS! The guy behind the counter was SO funny, and helped me quickly get in and out! They even picked me up from the dealership! Holla!
Staff made this place amazing. :-)