Donna Kohlhase – State Farm Insurance Agent

My family has had State Farm for years, they have significantly gone down hill. I got into an accident and they put me in a rental, I cracked the windshield and we were charged by the rental company for it (we have windshield coverage) when we brought the reciept they said they would file a claim and reimburst us, they did and it took well over 7 months. They also filed it as a comprehensive claim, so my insurance increased $ 150 a month., I found a new company and switched but my family stayed. Then they dropped a family member because I didn’t tell them who my new insurance was, my family told them I no longer live there and I got rid of the car so I have no car insurance (which is true) but they keep harassing my family and have now cancelled there policy. This office is ridiculous. I suggest going to a broker like Estrella and usually they can get you the same coverage for half the price and double the professionalism.

Donna has been my agent for about 11 years now. She takes care of my insurance for my cars, home, life and business as well as some retirement accounts. She has taken great care of it all, including some last minute stuff that had to be dealt with quickly due to my poor planning. Donna has also handled some claims for us, with great results. Her team is very knowledgeable and professional.

I just ended my 40 year relationship with #StateFarm auto insurance. #DonnaKohlhase was my agent and because of her mistake she left me stranded on the side of the freeway. I paid for roadside assistance and because of her mistake they had the wrong car in their computer so would not send me a tow truck. She was rude and I didn’t get the service I’ve paid for. She said, «It’s not MY fault your car broke down on the side of the freeway.» Seriously? No, but it IS your fault you put in a 2014 Ford Focus when it was a 2005 Chevrolet Cavelier! I had my proof of insurance, in my hand with the proper information but they someone had input the incorrect information in the computer. This will be my only rant, which I’ve made public.

Sends me junk mail trying to get me to get insurance at least once a month. I’ve tried emailing to unsubscribe with no luck or response. Guess I will have to try calling, but not sure I want to risk her having my number only to receive calls from other agents… Leaving at three stars because I have not had business with her as an insurance agent.