Dickey’s Barbeque Pit

I gave 2 stars because the food is delicious, but the service is terrible. We drive 45 minutes to this location and both times the service has been poor. The young lady up front serving the meat with tattoos and short hair could use some help with customer service. Both times we decided to eat here we stood in front of the counter for 10+ minutes before we were acknowledged and told it would be a minute. When asked for my order the young lady responded is that a question, and had a bitchy look on her face. When my wife was asked to choose her sides she was rudely asked «what do you want for your sides.». This location also has issues with cleanliness, the tables and floor are always filthy. Although we love the food sadly this was our last trip, we will stick with Famous Daves where we receive great service.

The food was great. However I chose Dickies because of a Restau​rant​.Com gift certificate and the meal packages. However when I called to place the order, the prices and selections available were not the same.

Please don’t bother going here. My husband and I came here recently and it took 45 minutes for us to stand in line and walk out the door with our food. The staff were yelling at each other and it was clear that there was no organization in anything. The tables were not cleaned from previous customers. I will take my chances at other sit down barbecue restaurants in the area, I will not be going back to this location at all.

Well, another disappointing experience. I had been here once before and service was horrible! I thought I would give them another chance and request a quote for a party I am having; four days later and no response. Dickey’s you have finally proven you are trying to live on the name alone, not on the customer experience. Went down the street to Joe’s BBQ, which IMO is better anyway, just wasn’t as convenient. I will be inconvenienced in order to get GREAT customer service and better BBQ.

First time going to Dickey’s, the best brisket, yummy bbq beans. Will be going back again.

The staff was friendly and knowledgeable My husband thoroughly enjoyed the meal. He says anytime the meat is tender is a win-​win. I on the other hand was not overly impressed. The atmosphere was dull, as were the selections for desert. There were only 3. A cookie, a blonde brownie and a VERY small sliver of pecan pie. We got the ½ slab of ribs and the 3 meat plate. We also got the huge baked potato with the pork toppings, that was the most boring dry thing, although it looked pretty. We also got the green beans with bacon, that was bland and I had to search for the bacon. The fried okra were uninspiring. The baked beans had a lot of pepper in it, which I am not a pepper fan but my husband is, so I guess that’s just a preference thing. Other than that, they were flavorful. The best thing for me was that cute little square roll. Other than that, Im glad I finally got to try this place, but still enjoy Joes real bbq in Gilbert much better. My husband wouldn’t mind coming back, but I’d like to keep it moving and find a great bbq place.

Growing up in Dallas behind one of the original Dickey’s BBQ pits, I was pleasantly surprised to find them here in Mesa! I’ve gotten to know the staff and owner and it feels like home every time we go in. My husband and I switch up our orders each time. They have a daily special that always hits the spot when we can’t make up our minds. The big yellow cups are refillable, the tea is great and the BBQ sauces are scrumptious, especially when you follow it with some free soft serve ice cream! Y’all enjoy!

There were large quantities of meat. I had ribs which were pretty good, not the best I have ever had. I did not really enjoy the two sides, guess I chose poorly. I will be back, to try again.

I’ve been here numerous times and it’s always been great. The friendly staff and handsome owner are great additions to the food! ;)

I don’t know if these are corporate restaurants or franchises, but in either case, this particular location is pretty bad. First of all, we went for dinner at 5 pm and after waiting 20 minutes to get to the ordering counter, they tell us they are out of brisket. WTH? What BBQ joint runs out of brisket at 5 pm? And they don’t have a sign in the window or at least a chalk board when you walk in, to tell that there is no brisket??? At least 80% of the 50 or so people behind me want brisket too. OMG!!!
Their order taking and prep system was designed by the 3 stooges. 3 people trying to help customers and they are trying their best, but their «system» is atrocious. Instead of using a production line system, each person tries to do everything. So let’s start at the beginning. You order your plate — either 1,2, or 3 meats. Let’s say you want a 2 meat plate with pulled pork and smoked turkey. So the guy goes to the warmer and takes out a pork butt and a turkey breast, all wrapped in saran wrap. He pulls your portion of pork off and cuts a few slices of turkey breast; wraps the unused portions back up and puts them back into the warmer. Now the next customer wants pulled pork too, so he goes back to the warmer and takes out the newly wrapped pork butt, that he just re-​wrapped 15 seconds ago, pulls off the saran wrap, and preps a portion for the next guy — WTH?
Now he does this while wearing those food server gloves, which is a good thing. But then he has to take them off to scoop the sides into little paper cups — beans, cole slaw, potato salad, etc. etc. Then he pushes your plate to the girl at the cash register so she can ring you up. He then goes back to the meat prep station and has to put on gloves again. Now when the girl at the cash register is done ringing you up, she goes to the meat prep station and puts on gloves to help the next person in line with their order… like I said, it’s like watching the 3 stooges in action.
Meats have very little if any smoke flavor. Ribs are very salty and the dry rub in not flavorful. BBQ sauces are thin and have no depth of flavor. Sides are pathetic — coleslaw is very similar to coleslaw at KFC… I call this kind of coleslaw grass clippings from my lawnmower – chopped up bits of cabbage and lousy dressing. Beans came out of a can. Other sides are meh… but the waffle fries and onion strings are OK. And to top this all off, they have no burnt ends and no rib tips!
Prices are higher than average for below average food, IMO.
I know this review is critical, but other Unilocalers should know that good places from the bad.

I tried Dickey’s at an event they catered. I had two of the chopped beef sliders and covered them in the hotter of the BBQ sauces, some pickles, and some delicious onions — mmm. Excellent. I also had a delicious order of Cole Slaw and give that a great rating. I tried a bag of their BBQ chips, and they were a little too strong on the MSG side of things. Tasted a bit «unnatural». Also I forgot the mention their super excellent service. Yummmmm.

I got the three meat plate, all the meats I got were amazing!!! And the side didn’t disappoint! If your into BBQ then I would hit this place up for sure!!! Quality food and the people working here were super friendly!!! I even met the owner Tom and he was super nice!!! I will defiantly be back to this place to eat with my family and I will also be using them to cater my office party this month. Great experience

Came in with some friends and we were very surprised at how amazing the food and service was! I got the ribs and the pulled pork and it was amazing!!! I usually go to Joes BBQ and I think this place is way better!!!
I will defiantly be back here real soon. I’m trusting to do low carb and the veggies and meats hit the spot!!!

Bad location but Awesome BBQ meat. Brisket and Pulled Pork was juicy and spoke for themselves. Regular, Sweet, or Spicy BBQ sauce. The sweet was the best. Jalapeño Beans and mustard potato were okay-​nothing special. The bread and sweet tea were sad. The drink is what hits the pockets. One size souvenir cup. 15 $ for a 2meat plate w/​drink. The staff were friendly but FYI it was slow. Good eat
Funny story. While cutting the brisket, the gentlemen hulk slammed his fist into the cutting board spooking the lady that was watching him cut. lmao I was confused why he did it? I thought dude had Tourette’s– no offense. I asked if he was okay. He explained the meat is extremely hot– It’s burning his hand when he holds it while slicing. Ummm you don’t have to use your hand to hold it when slicing smh poor dude will learn what a fork is some day.

Stopped in on a sunny day about 3pm to pick up dinner… There was the nicest guy behind the counter, chopping and slicing on the beef brisket. This man made me feel welcomed and was genuinely concerned with my order. Alternatively, the woman cashiering was not as hospitable, to put it nicely. She seemed ticked about having to pull the order together.
My biggest issue is not with the service, 50% of the service was perfect and would bring me back again. My issue is the value for the money. We spent nearly 53.00 for a family meal, out of that — the sides were whoafully lacking and the bread was sad, couldn’t make it better with butter, honey — nothing. The sides were filled by the cashier, they were just over ½ way full.
We’ve eaten at Dickey’s before and always had the sides filled up to the upper rim for the cup.
This time, the cup was just a little over half full (or, half empty?)…
The meat was wonderful, great flavor! The amount of meat was quite generous, too. But really, that’s a lot of money to spend for a couple pounds of good bbq meat and not much else.
The $$ icon should be changed to a $$$, more realistic to the actual price per person.
Not worth it for the money… probably won’t be back… too expensive.

The GF said dickeys, I said rubios. Now I’m here writing the review holding back vomit, while she’s worshiping the porcelain throne. I would really love to rub it in right now but it’s not an appropriate time. Maybe tomorrow if we’re still alive.
First off, I think dickeys is part of sheriff joes work furlough program, because the guys working there looked like they were out on good behavior. First red flag! No disrespect, they are probably good guys with no food handling safety.
I walk up to the order spot, he’s scraping meat off the cutting board and finds a big chunk of pork, grabs it; While holding the trash can he offers me the pork. I smiled and politely declined. Second red flag!
By this time I should of walked out. But the GF was set on the fried okra and I saw a coupon.
Long story short, yada-​yada-​yada (Elaine), were are swearing off dickeys. Never again. Shame on me 2x real quick.

There food is so good everything from the meat to there coleslaw to the cups u get to keep i have alot lol

AWESOME BBQ, poor service. I’ve gone to Dickey’s for years in multiple states, but this location seems to struggle– solely with regards to the number of employees that have on. There were only three working the line at 7:00 on a Saturday night; woof. Ice machine ran out– so it REALLY slowed the line down as one left to go fill it… And the ice cream machine ran out. I never did get a cone :(
Basically, if there’s more than 5 people in front of you in line, you might wanna bring a book or some snacks– you’ll be there a while.

K & I were looking for a place to have lunch while Grandma C was having a procedure done at the heart hospital a few miles north. Driving down Power Rd. and I see the sign for Rubio’s Fish Taco’s. We agree that sounds good but immediately notice Dickey’s and change our minds. BBQ it is.
1 pm on a Wednesday and this place is dead. Ok, sure, there aren’t a ton of business parks around but geeez, if this place gets a lunch crowd, where do they come from. So now, sitting in our car deciding if maybe Rubio’s would be the better choice K gets a call from a relative checking up on Grandma C. I use the time to Unilocal Dickey’s. Hmm. Not that great. I notice that a lot of the reviews mention good food but lousy service. Well, we’re not here to eat the service so, as soon as K wrapped up the call we headed in.
As soon as we walked in we were greeted by a young lady behind the counter, Taylor. We checked out the menu as well as the «Deal of the day» board. I had a question about the DOTD which Taylor answered politely.
K & I ordered the Wednesday DOTD. A pulled pork & Polish sausage sandwich, 2 sides which I chose Cole Slaw & BBQ Beans & a drink ($ 8.99). K also added a side of Green Beans ($ 2.25), a side of Potato Salad ($ 2.25) and a drink ($ 2.25).
The sandwich was really very good. It is served open faced. On the bottom half was a nice pile of Pulled pork with a Polish Sausage sliced on the diagonal sitting on top drizzled with their regular BBQ sauce. On the top half were pickles, onion slices & a half slice of mild cheddar cheese. Plenty of sandwich for us to split. The pork was tender & properly seasoned. The sausage had a nice kick to it and was very tasty. Winner winner pulled pork & sausage dinner.
The Cole Slaw was good. Crispy, not watery, seasoned properly but could have used a tad more vinegar. Excellent effort.
The BBQ Beans were ok. I stress O K. Nothing at all to set them apart from a good quality canned BBQ beans. Bummer.
The Green Beans were a grade above ok. The breans were cooked properly & seasoned well. The bacon was actually chopped pork & the diced onion imparted a good flavor.
The Potato Salad. YUK! There is mustard (I love) in Dickey’s potato salad. But I don’t know how they get the potato salad to turn the color yellow it was and still not have an overwhelming taste of Mustard. Plus, it is more like Mashed Potato salad. There were very few discernible pieces of potato in this side. The flavor is NO different from the tubbed potato salads at the grocery store. Major disappointment.
Portion size was fine for what you pay. Each side was $ 2.25 which is entirely fair. Our sides were all filled to the appropriate levels. The DOTD we got was great for us to split for lunch & would easily make a nice dinner for 1.
I thought it was interesting that I didn’t read any reviews that mentioned the drink cups. They are the same 32oz plastic cups you get through the local theater chains loyalty programs. For $ 2.25. Awesome. This alone is almost worth a half star. In addition to the cool cups, there is the free ice cream with cones or cups available by the drink station. And kids eat free on Sunday.
Now here’s the cool thing if you like Root beer floats. When you’re done eating & going for dessert, empty your cup & fill it with root beer & the soft serve. Booyaa!
The dining room was clean & while we ate an employee was going through the room cleaning the tables & straightening up the tables that needed attention.
The pulled pork polish sausage was a great sandwich, the cole slaw was good, green beans & BBQ beans were ok, potato salad was crap. Fair prices, portions appropriate, clean dining room, friendly staff, great drink cup, free ice cream. 4 Stars.

I am a Dickey’s regular. The food is seriously way good. But every time I come to this location, I’m very disappointed by the poor service. And I have visited this location a number of times. The people behind the counter are inept… They are completely incapable of seeing a need and responding to it appropriately. I brought my wife here for her first Dickey’s experience (poor decision on my part — she’s not a fan of bbq to begin with). She will probably never come back again with me. Here’s a list of annoying things that happened on this visit:
1) We waited in an average sized line for a much longer than average amount of time.
2) The guy behind the counter screwed up my order after I repeated it to him twice, and he repeated it back to me.
3) I ordered a side of jalapeño beans and the girl only filled the cup half-​way.
4) The tray that my food was on was filthy and greasy.
5) The restaurant was in a dire need of cleaning and upkeep… the floors were disgusting, the trash needed to be emptied, the drink fountain was gross, the bbq sauce station needed to be wiped down, and tables were not being cleared after people left.
6) The ice cream was out — the only thing my wife was excited about.
7) You might be thinking «Maybe they were just short-​staffed.» Nope. As we were walking out the door, I just happened to notice one of the employees sitting on his duff, taking a break while all of the above stated issues went unattended.
This seems to only be a problem at this location. Whoever the Owner is, they seriously need to reconsider their staffing decisions. I will continue to go to Dickey’s but will avoid this location whenever possible.
UPDATE 4÷14÷15:
I sent a personal message to Dickey’s B. per the request in their reply below. It has been 3 weeks and I have not heard back from them. In all fairness, I have not been back to this Dickey’s location to see if they have addressed the concerns listed above. But my above review will stand until I either have received a response from them or I go back to this location to see if it’s any better.