Diamondback Air

I purchased two new units from Diamondback Air two years ago. John was very helpful then. I needed service as the master side unit went down, service guy came out was here about 20 minutes replaced a part said «Oh I know it will work now I am the warranty man for the east valley on Amana» well the next day it was broke again. I called and Olivia said between 8 – 10 in the morning at 11 she said between 12 and 2 at 6 pm she said by 8 8:30 at 9 she said he was 15 minutes away. Well now 10:20 and he calls to say he can’t get in and will have John here between 8 and 10 in the morning really! So if you are replacing they will talk but don’t expect service. I did tell her that my husband was very sick and I really needed it working as he is in a hospital bed in the living room. Oh well lesson learned I guess.

I called Diamondback Air to fix an electrical problem we had in our bedroom. Looked like they had good reviews so I went with them. I have put off writing this review for a few weeks until I calmed down. First off let me say that everyone I spoke to with the company was very nice. However, it took them almost two weeks to finish this job because the technician didn’t show up 4 times. And when he did show up he was always hours late. And one time didn’t have enough wire and luckily we had some he used. We spent two weekends sitting at home waiting. The job did get done finally and as I said, the employees and owner were very nice. But I have to say they are not dependable at all. The owner said they do mostly AC work so they have more employees in the summer and run a skeleton crew the rest of the year. I will not call them ever again and cannot recommend them.

I own a property in Tempe AZ in which my son resides. The thermostat gave a message that the air filter needed to be changed. I gave him the name and phone to Diamondback Air since they were on the internet as a BBB member. The guy came out, reset the thermostat and told my son how to change out the filter. When my son asked him if he was changing out the filter he said no because he did not have that size and charged him $ 89. I called the phone number and they said they were sorry but that I would have to call back some other time because that was a service call number and there was no one there that could help me. This place is pretty bad.

They came the day I called, and fixed our AC unit the next morning. I have owned 3 homes in the 15 years that I have lived in Arizona and Diamondback Air has been the only company that I have ever had to call, they always take care of me. I highly recommend these guys!!!

What a fantastic company. After some initial communication hiccups, John (Owner) and Julian (Senior technician) did an amazing job of diagnosing our problem, and fixing it in a cost effective manner. They are knowledgable, trustworthy and a company that keeps promises and does everything they can to make it right. I would recommend them to anybody.
Thank you Diamondback air…

I had diamondback air out on Saturday and was told I needed a new fan installed. Since my hvac unit was actually still working we asked them to come back Friday morning so we could go run some errands that afternoon. They confirmed the technician would be back today at 6 am to install the fan and clean the condenser coils. The technician did not show up at 6am, so I waited 20 minutes to call the number on the website. When I called no one answered so I left a message. It is now 7am and still no technician and no call back. I do not recommend anyone use this company.

Great job by Julian — prompt, professional and on time — this guy is a pro and the Diamondback guys have done a great job for us over the years. Good follow-​up and really push to get the job done when you are cooking!

We replaced TWO air handlers and air conditioners during the month of July 2013. Luckily we found Diamondback Air recommended from a friend or ours. John, the owner was very clear and provided in-​depth information and recommendations. We had pretty much done our homework prior to speaking to him so the research and his opinion made our decision easy. The staff consisting of Dustin, Andy, Mark, Billy, Sergio were EXCELLENT! They worked tirelessly on very old 1984 systems and encountered several additional problems, leaking water, rust, additional sheet metal work and electrical work without a complaint… they simply fixed the problem to make it all work with no additional cost to us! Frankly, we did not think there was a company nor it staff left in American that actually did what they said they were going to do and did it well. It was a very pleasant surprise. The old systems were hauled out, house and garage was cleaned up and the two systems are working great. Could not recommend it highly enough.

Just had my first experience with Diamondback Air. As a property manager in AZ, I work with a lot of contractors and I am overly impressed with this company. Within hours the owner was helping my tenants get their A/​C up and running because their baby had a fever. They really do care, and honor their work. They will be getting much more business from me in the future.

This is the most honest and best AC company you will find! Their prices are great and they know what they are doing.