Countertop Rock

Anthony Thomas with Countertop Rock takes pride in what he does. I just built a brand new custom home and out of the numerous companies and contractors that came in, over the last 12 months, Anthony and Countertop Rock far surpassed all in customer service and delivered product. This build has been on of the worst experiences due to lack of caring and service with most of the other numerous contractors. BUT, Anthony and Countertop Rock delivered as promised. His follow up and follow through skills, AMAZING. I am a professional who owns her own business and expect a lot out of people I pay my hard earned money to. I achieved the same high level of service with Anthony as I would give my own clients in a very professional industry. They fabricated and installed my product in a 1 week turnaround… By the way, this IS unheard of in this industry especially on a custom home of 4300sq ft with a ridiculous amount of counter space. Its only because of Anthony and Medi who care about their customers and their experience that I give them 5 Stars. Thank you for making my home beautiful guys!

Great prices, quality product, Yes, workmanship and customer service is average at best. Steve is a nice guy and knows how to sell.
The Install:
I had to call them back to straighten out a section that was installed very noticeably crooked. They apologized and came back to fix it. I also pointed out to the installer’s right before they left the second time that I thought the backsplash should be caulked between the backsplash and the countertop surface, but was not sure. The installer responded, «Oh…sorry, yes it should be caulked.» They caulked it before they left.
Final Payment:
Upon completion of the job, the installer asked for a credit card number for final payment and I provided it, rather than write a check which I was ready to write and would have preferred. That request cost me an extra 3%. ALWAYS PAY BY CHECK.
Customer Service:
I called and left a message seeking an explanation to the extra charge. With an opportunity to provide good customer service, the owner called back to explain the unexpected charge. He said it was a transaction fee associated to the use of the credit card for final payment. He said «Sorry, it’s in the contract. It’s not like that 3% goes into my pocket.» I do understand bank charges, but if the company creates this charge for me, which could have been avoided then I have a problem with that.
When the business specifically asked you for a credit card you usually try to cooperate and provide it as it seems like their preferred form of payment. I just did not read the fine print. My fault, yes, I’ll accept that.
The easiest thing to say would have been, «I’m sorry, we asked you for a credit card, I see you paid your deposit with a check and our request cost you more money, here is your 3% back. That would be great customer service. He didn’t quite get that.
Lesson Learned:
Again, good prices, nice product, the rest is average, but you have to put up with some stuff for a good price. ALWAYS PAY WITH A CHECK at Countertop Rock.
Lesson learned. Again, good price yes. Nice product, yes. Sales person good, yes. Customer service, not so good. 3 out of 4 are what you can expect.
Yes, they accept credit cards (used my debit), but write a check if you can.
I would still probably recommend them.

We got new granite countertops from this business about 5 years ago. I *highly* recommend them. They are prompt, polite, and respectful of their customers’ time and belongings. They show up when they say they will, and if your job has any potential problems, they will let you know. Their work is beautiful — we got exactly what we wanted, down to the smallest detail, with precise seams that are hardly visible. And their prices are GREAT!
Our job was not straightforward. Our cabinets were put in by a lazy, careless general contractor who has since had his business license revoked for incompetence. He was supposed to put in the counters too but dropped the ball, leaving us to find our own company. When Countertop Rock came to measure and give us a quote, they told us our countertops were crooked, and that our granite could crack if placed on cabinets with that much variance. We thanked them, got the cabinets leveled, and went to their warehouse in the meantime to pick out the actual slabs of granite they would use to fabricate our counters. They came back out to verify everything was OK, then installed our granite. The undermount sinks, the seams, the oddly shaped corners, everything is beautiful and exactly the way we wanted. Even five years later it is still looking like new.
I don’t have a lot of good memories of my kitchen remodel, but this company is one of them! Go with these guys — you won’t be sorry.