Cobblestone Auto Spa

I take my 2014 Dodge Challenger here all the time. Its dark blue and literally gets dirty just pulling out of a parking spot. They do a good job both inside and out. I have never had any issue with the staff or the job that is done. They may be a bit expensive, but when its 115 outside I would rather pay them a bit more to do the job that I dont want to do.

The place I usually go I pay $ 25.99 and they do the an excellent job but today I decided to go to cobblestone because it was close and convenient. I paid $ 32.99 the ultimate, it was ready so fast and what do I found? My car leather seats dirty! And the vacuum job incomplete. The exterior not dry and with dirty spots! I told the guy in charge how come and he said oh we don’t touch the seats that will be detailing then. I never been to a car wash where they won’t wipe the seats ! Will never go back there ever again. Such a rip off.
I give them 0 stars for sure.

I live close by to this location and I stop there for gas from time to time. But the last time I went here to get my car washed, which was a week or so ago, will be my LAST time I get my car «washed» here.
I was in a time crunch so I took it here to get washed before I was headed to my company christmas party. I paid 25 for the wash package. Waited for my car to be done. Got my car and went home. Got out to check my car. I have two small kids and there were still dirty foot prints on the backs of my seats. I looked at the bottom of my front fenders and there was still road dirt and such that they «forgot» to clean. There was also a new scuff mark on my passenger side door that I had to take care of. I then spent another 2 hours rewashing my car to how I like it.
I’ve had to do this a few other times but this time was the final straw. I will not be returning to this so called car wash. I’ve emailed them many times complaining about their service and performance but no replies. I do a better job washing it myself anyway but when time is of the essence and you need a quality service done, sometimes it’s best to just do it yourself.

I have been going to this place for years because it was close and convenient, but I give up. They are overpriced, continually under-​perform and are always trying to up-​sell you on products and specials.
This last visit was for an oil change, wash and interior detail. I won’t go into a big rant except to say that my seats came out absolutely drenched and looking worse than when they started (they weren’t that bad to begin with, now they look old, spotted, dirty and disgusting), I had to wait around all day for my car (even though I was the second person in the detailing bays that morning, they cleaned all the later customers’ cars first) and they didn’t tighten the oil filter properly, so I was dripping oil in my driveway upon returning home! Oh, and when they checked the air filter, they reinstalled it the wrong way and forced the airbox lid back on!
This visit was just the straw that broke the camel’s back. I’ve had mediocre experiences several times before, but damage to my vehicle is where I draw the line.
If you want to be hassled for service upcharges, new windshields and expenseive prepaid wash plans by a company who simply doesn’t care about its customers, then Cobblestone Auto Spa may be for you!
As for me, I’m going elsewhere from now on…

I will never give this place a chance again the first time I visited this location they did a real shitty job cleaning my car, and when I pointed things out to them they seem to have an attitude. Six months later I tried to give them a second chance, but not even two seconds after purchasing the car wash they decide to close the car wash and then when I Went inside to get my money back I got an attitude from the manager (Tina). I will never came back again.

The manager at this store needs some customer service lessons and some growing up to do. I will never ever give this business my money. Even after I got in my car and told the manger that I will be going elsewhere, he yelled at me to get the hell out of there as if big o tires isn’t across the street. I have gotten an oil change every 7 weeks for the pass 3 years, the old manager was way better.

We recently moved to the area in June. Having lived in the northwest previously we didn’t have the need for a car wash like this. We quickly saw the benefit and have been here many times.
We tried it out first with a groupon and were so happy with the service that we quickly signed up for the unlimited plans. The guys do a great job and they are very friendly. Always ask what deals they are doing as you can sign up for specials all the time.
I highly recommend this location to anyone in the area. We have also had windshields replaced using the Novus guys there and they did a good job also but I really love the car wash. There is something about getting back into a clean car that makes me smile and it’s nice to not have to sweat through the heat doing it myself. Lol
Not sure about previous reviewers but we have not seen any of the issues listed, maybe new staff, management, etc, but we like it.

Brandon is great :) always super friendly and helpful. He makes our visit here better. They do a great job and have never had an issue

As a business owner I chose a close location for my employee’s to take the company vehicles to. But after a few very bad experiences we will never go back. The manager JR even put his hands in my face when I asked for my 48 hr rewash after a rain.

I transferred to the East valley 3 months ago switching my business from their Kyrene/​baseline location to this location on signal butte. At first I was not impressed, intact I was disappointed and sent my vehicle back through a couple times. I also was hesitant to tip. Imagine my surprise when Jordan transfered from Kyrene to Signal Butte. I knew immediately things were going to change!!! And by the way the «upsale» stuff has tamed down a bit, its business and its become part of today’s world. Just say no they won’t be offended but they might be fired if they don’t follow suite.
Thanks for making welcoming change Jordan. I appreciate great customer service and a shiny clean vehicle!

All righty, here’s the deal with this place. It’s a service business — they’re here to make you a return customer. I have a new Camaro and a well-​maintained Tahoe and one meticulous husband who is one point with these guys. Yep, we like a thorough wash and occasional wax and oil service all in one shot but like ANY service we pay good money so we WATCH. We did by the package deal and get what we pay for. But Heck, there are young guys working sometimes that are less than stellar but now they know my husband as a reliable return customer who has invested in them and they do not disappoint. Great attention about specials and can manage some constructive criticism and re-​dos every now and again. If HE leaves satisfied you can bet the cars have been well taken care of!
Saturday today and they were busy busy busy but he came home again with a «yep — good job today» — gave the guy a couple bucks and it was well appreciated. It’s a give and take like with any restaurant, beauty salon or whatever service industry — good service — happy customers, happy customers RETURN customers return customers GOOD service.

Here is a revised «nicer» review, previously wrote a tip instead of review.
Pros: Dunkin’ Donuts, quick, plenty of seating, some nice attendants (Gilbert was very helpful), friendly staff inside, convenient.
Cons: constant up selling/​pushy salesmen, not very thorough washing, some of the attendants tend to talk over you/don’t really want to listen.
I understand for them it’s work. They just want to get you in and out, for your convenience, but I value good customer service a little more than not being thorough.
I have been offered to make it up to me and that’s great, but I don’t see myself making the drive over for a while. I no longer need an oil change and rarely treat myself to a car wash.
Side note, my mother’s car got serviced the next day and she got a great car wash and oil change.

Here we go again, another bad experience with the staff at Cobblestone!
My family has become accustom to the high pressure sales, poor customer service and the below average wash jobs but today tops it all. I took my daughters car in for fuel and purchased the «Quickys» Best wash at the pump. After paying for the wash and driving over to the express lanes they were blocked off with yellow cones. I then decided to pull into the main lane line and asked Wayne (service writer) what the issue was. I was confused as I was able to pay for the wash at the gas pump even though it was blocked off. Wayne acted as though he was unaware of any issue and stated he would check with his manager Jordan. As I listened to them speak through the walkie talkies I could not believe the language Jordan used, and in short stated I will need to come back another day. At this point I expressed to Wayne that I would like Jordan (manager) to come over as I now have 3 cars behind me and had already paid for the wash. Wayne attempted to call Jordan again and he failed to respond. I then asked Wayne to call the store manager JR as I want this resolved. I was then told JR was off today so I asked Wayne to go get Jordan over here which he finally did. I expressed to Jordan I just paid for the wash and I would like the car washed, which he stated the express service is down and he could not help me.
At this point I expressed to him, either refund my money or wash the car somehow. He then stated that he would run the car through but I would not get the wash I paid for as they are having problems with the tunnel. I asked him «What about the other 10 cars I’ve watched run through the tunnel while I was waiting?» He stated they paid for the FULL SERIVICE WASH. I told him that is fine and I would just chalk it up to another bad experience at Cobblestone. As I came out of the tunnel Jordan is waiting and I assumed he was going to give me the wipe down rag and the air freshener that should have been included in the wash. What happened when I rolled down the window I could not even believe! Jordan (The On Duty Manager) stated he would need the $ 10.00 back that the service writer Wayne reimbursed to me, due to the issues? I explained to Jordan that never happened and I am very offended that he would ask me for $ 10.00! (this is not even the amount I paid for the wash). I told to him I am going to go dry off my car and then go inside to get the corporate number. He then again asked me about the $ 10.00! I told him this makes no sense at all, that a service writer would give me money out of his pocket? I expressed to him I own a business and that would never happen and I feel I am being accused of stealing money. I asked Jordan for the wipe down rag and air freshener I paid for and he stated he could not help me. Not only did I get screwed out of the wash I paid for, but also got accused of stealing $ 10.00 from the service writer! I told Jordan he may want to check the security cameras and he will see this never happened.
After I dried off the car with a paper towel I went inside and spoke to the assistant manager. She told me I could speak with Jordan about it today or call JR the location manager on Tuesday. I asked for the corporate number which she kindly provided. I called the number given and left a message at extension 2254 and have yet to hear back.
From now on, I think I will just stick with Car Spa. They are a little further but I am done at this place.

Bar-​non this is the best car wash in the East Valley. The customer service was great right in the door and the establishment was very clean and welcoming.
I recently had my 1997 car headlights detailed and now they look like brand new! I hesitated at first to have them done, but now I’m happy I did. The service took only 1 ½ hours so we waited inside a nice cool open waiting room with comfortable seating (not hard chairs) that you would normally see elsewhere. This area also provides free wifi, gaming and flat screen TV’s… and a good inexpensive collection of greeting cards. One Stop Shop!
I would highly recommend the service they provided me and of course their car washes. Kudos to J.R. Morales, the General Manager and his assistant Jordan Bradley for their continued support and service to our community. Many thanks! I anticipate being a regular customer in the future.

I’m new to this area and was looking for a full service car wash. A friend that’s lived here a while recommended cobblestone. I didn’t check out the reviews on Unilocal before going and I’m glad I didn’t.
This review is for the car wash service only. I got the 12.99 basic wash and they did a great job. It was fast, service was friendly, and the establishment was clean and taken care of. They have a very nice lobby area inside with a Dunkin Donuts inside while you wait. There is also a nice outside patio area where you can watch your car get vacuumed and dried.
I will definitely go back.

DO NOT WASH YOUR CAR HERE. Got the supreme wash. Poor vaccume job. Circular and cross hatch Scratches on my entire hood of my car. Didn’t wash inside of windows. Grease left on sides of my car. Auto wash manager was a real jerk didn’t want to correct or take responsibility for the damage.
On a positive note: the conveinance store was clean and pleasant. Staff was friendly.
Mario: was very kind and took it upon himself and buffed the scratches out of my hood and fixed areas that weren’t clean. Thank you. He should be the auto wash manager, he possesses actual customer service skills.
Cassey: convenience store manager was polite and pleasant and apologized. He also would have been a better manager then that jerk auto wash manager.
Oh and whatever your name is Mr. AUTO wash manager… I can read lips. I know what you said when you were looking at my hood and disrespecting me as a woman and a customer. You should be ashamed of yourself and your corporate office will be notified.

I went there today to get an oil change and my car washed I specifically asked for air to be put into my tires because they were low I even offered to pay extra and they said no problem it was part of my package it would be done. Well after I left it was not done I went to a tire place and they had not been touched also my car was not clean I paid a lot of money for very poor service I will not return and they didn’t seem too concerned when I spoke to the manager as well. I’ve had very poor service every time I’ve been there and I will not be returning.

Here we go again. We thought that MAYBE we would try your location again, figuring that MAYBE the day we were there, it was just an off day. NOPE! Came in with our lifted truck, was told by a very nice girl that it would fit into car wash. Proceeded to move to that area when a male stops and says «can I help you?» But not in a friendly, welcoming manner. Explained how we were told that we could fit, he sharply says no, that it’s gotta be a hand wash, which would’ve been no problem, but when asked how long it would take, he sharply says «about an hour and a half», not a stitch of good customer service in him. We’re done, gave the second chance, you don’t care about how your employees treat customers, so we’ll continue with original plan of never going back. I’m pretty sure that you don’t care, because you’re probably thinking that you’re still getting business, but it’s the point.

This place is a joke. They are rude and will mess up your car. They rather upsell you then do the job right. Then when they have oil all in your car then offer a free wash. What is that about. Just take care of people and do the right thing and you’ll make money. They should be put out of business for the lack of respect they have for people and their things. Save yourself the aggravation and go somewhere else.

Go for donuts, NOT a car wash. They tape your back wiper down leaving a 6−8×2 inch sticky residue as their calling card. No, they don’t remove it after the wash and our 100+ degree weather really bakes it into the vehicle.
On my last visit, the wash took out a one inch chip of paint off my car. During the same visit, I had to frantically honk my horn to get the vacant car in front of me manned at the end of the track before my car plowed into it. Luckily, the attendant, whose job it is to apply sticky reside to the back of your car, heard me honking and hit an emergency stop button inches before I hit the car in front of me. The guy smiled, indicating with a pinching thumb and index finger just how close it was, hopped into the car and pulled it out of the wash.
On a prior visit, I thought I would treat my vehicle to a detail. Two hours into the detail, I finally ruptured a blood vessle out of impatience. When I went over to check on them for the fifth time, they were behind the vehicle frantically trying to remove a stain they spread into the back removable capert. The manager apologized and offered a half off discount to be put through this nightmare once more. No thanks, three strikes in my book. I take my business elsewhere even though I’m only a few blocks from this paint chipping auto spa.
They really need to close down this operation before someone gets hurt. There are obviously no controls preventing a collision inside the autowash.
No discount can overcome incompetence. Thanks, but no thanks Jason. I read your heartfelt concerns on past reviews. It’s time to take accountability before you hurt someone.
One last thought, please stop sending the rude, tattooed to the neck windsheild sales guy to accost us at the gas pump with windsheild repair or oil change coupons. It is tacky, unprofessional and frankly, scared the hell out of my wife enough to vow never to go back there again.