Clc Enterprises

Maybe they are good, I don’t know. I have emailed, talked to 2 people and still have not had the courtesy of a return call to come out and give an estimate. If this is the response I would get from them on signing a contract — NO THANKS.
I did receive a brief email quote based on my measurements. The email said to call if I was interested in having an in-​person quote. I did do that. No response. Called them 3 days later and emailed them. No response. 2 days additional and no response. Maybe the problem is with the person answering the phone, I don’t know. But someone is dropping the ball. The verbal estimate was good and would consider using them, but I don’t like being ignored, when all it takes is a phone call (after 2 emails and 2 phone calls back to them).

This was my first ever venture at hiring a painting contractor. I had originally thought of the «do it yourself» approach, recruiting the family and friends. But when I thought 2-​story stucco I figured hiring a pro would be more conducive to maintaining good relationships. I got estimates from 4 contractors and decided to go with CLC (who came highly recommended from The Color Wheel — which is another great business).
Todd, who came for the estimate and arranged the job, was friendly and accommodating to all my questions. He didn’t balk when I changed my mind on the colors or when I asked to reschedule. The guys who came out were very professional. They took time to problem-​solve a couple of complex issues. They were very attentive to details of preparation. The head painter spent extra time and effort on my garage door, which was presenting a serious challenge as the older paint had cracked and was stubbornly refusing to be sanded away. They were timely and efficient — completing the job in 2 days, when my neighbor’s house had taken 6! They understood exactly what I wanted, even though some of my wishes were a bit unusual.
Just a couple of things where CLC could improve:
— my initial estimate was sent to me by e-​mail. I responded with some questions, but did not hear back. After 2 days I called and learned that the person to whom I had responded only worked part-​time. It would be helpful to have a way to address customer questions when the original contact-​person is out of the office.
— I did not know what time in the morning to expect the painters. Although I should have asked ahead of time, this would have been helpful information to be communicated in the original estimate. (FYI — they start before 7 AM)
— I had not signed any contract. There was no up-​front payment (which I think is a good thing), but I also did not know how to pay for the job when it was finished. As the painters were cleaning and preparing to leave, I asked them, but they also did not know the payment process. I ended up calling the office and paying by credit card over the phone, and all went smoothly. I received an invoice in the mail soon thereafter, but I was a bit baffled that there was not a mechanism to ensure customer payments, given that this company is a well-​established contractor with many employees. I’m curious what their recourse is in cases of non-​payment (i.e. you can’t «un-​paint» a house).