Cesar’s Floor Covering

We bought carpet for two large rooms at Lowes… yesterday Cesar’s crew installed it. The installation could not have been better — the crew was on time, moved furniture carefully, did an excellent job installing the carpet, returned the furniture to the right places —- and through it all, they remained pleasant and courteous.
By the way, we worked with Christaan at Lowes (McDowell/​Hayden), and he was exceptional and very helpful.
Outstanding work all around!!!

We had purchased our new carpet through Lowe’s and Cesar’s is their independent installer. We scheduled for a Saturday install time and were told that they would arrive between 8 – 10. We moved all of our furniture, except 2 heavy pieces, downstairs, as they were going to replace the carpet on the stairs and second level of our townhouse. They arrived right before 10am, 2 men, one who spoke a little English and one who spoke better English. It is convenient that I am a teacher who is fluent in Spanish as it made the process easier. They got to work right away. They were able to move the heavy pieces with no problem as they have those slip strips that makes moving furniture easier. They just moved it to one room as they did the other room and then when they were done they moved it back. They tore up the old carpet and padding, scraped and swept up the dust and dander from the previous owner who had pets, and then laid down the new padding and carpet, finishing with a complete vacuuming of the entire new carpet. They were courteous, professional, hard working and it took them 5 and ½ hours to complete, with a lunch break that we provided for them with pizza and drinks. The carpet looks beautiful and we are extremely happy with the product and the installation. I highly recommend them and Lowe’s. Office staff was always friendly and professional when I called to schedule the installation and again when I confirmed it the day before. They had access to our bathrooms if the needed them, and we gave water and soda to them when they needed it. You get what you give. We got great service and we gave them manners, food, and drink. Perfect job! Thank you!

We bought our carpet through Lowe’s and Caesar’s did the install. I read a few of the other reviews and I have to admit I was a little worried. But I couldn’t be happier with the two gentlemen who installed the carpet. We moved all of our furniture and pulled up the old carpet. I was surprised to see only 2 guys show up for the job. They wasted no time and got started right away. They reinforced and replaced our old tack-​strips. They worked nonstop from 9 AM to 7 PM. They were polite, professional and very hard worker’s. Very happy with my new carpet.

What a horrible experience I had. They showed up and acted annoyed because I did not have my pictures taken off the wall — something I was not told to do. I was told they could start laying tile in my front rooms and then the back — it was a 3 – 4 day job and I have a large house. Because of this I was told I could clean out the front rooms first of trinket and breakables and then move to the back rooms when they were ready. I paid extra for furniture moving. 4 guys showed up, on time at 8:20am and they were scheduled from 8 – 10. The lead guy went into this rant about the pictures and getting my TV out of the back room taken down and how he won’t do this. I told him I’d take the pictures down and he said he’d go out and check the pallets of tile. They come back 30 minutes or so later and I’ve taken 20 pictures down, removed my TV and other breakables from the back room and he says «My time is money and I’m not doing this job». I said my time was also money as I took 3 days off from work to have this completed and I just removed half my house of items to get this work done. He said his supervisor was aware and he did not care what I did and left — slammed the door and everything. Where could they be going so urgently when they had me scheduled for 3 – 4 days? Could they not wait another hour till I cleaned out what they wanted? They had 2 additional guys to move the furniture that I paid extra for and it was only 9am and they had an 8 – 10 window to start my job. Now I’m left with having to spend hours putting everything back, cancelled my Lowe’s order because I will not work with these people. If they have this attitude they can’t do good work. I complained to Cesar’s (and Lowes) but Cesar’s said the guy was «upset with me» because I mentioned (in polite conversation when they first arrived) that I had just gotten back from a trip the day before. Well believe it or not this «upset HIM» because he interpreted that to mean that I was tired and did not want to take the pictures off my wall — which I did do when he requested it. When I feel like I’m in some kind of alternate universe when dealing with people like this I feel it’s best to run quickly and far away. I’m happy I did…

We went through Lowes for carpet and Cesar’s installed it. We were very happy with their work. The guys worked all day and never stopped! They thought it would be 3 – 4 hours but was over 8. They had to replace all of the tack strips. From measuring to install to follow up this company is great! We like them so much we are having them replace all of the tile in our house.

These guys are scammers. They are part of Lowes installation team and we ordered wood floors with 89 cent install. We took up the carpet, filled in all the holes from the tack strip and had a friend who does floors level the floor for us. The area was checked with a laser level and was good to go. The installer got there today with orders and a note that said «may need leveling» from the guy who measured the floor (he had his grinder with him ready to go). They refused to install the floor saying it will void the warrantee and wanted another $ 375 to install. Even though the floor had been laser leveled. When I asked exactly how far off level it was he said ummm, umm well it’s not level. I asked three times and finally he said it’s over ¼ inch off in 3 places using a six foot level. That was the best he could do but not before I harassed an answer out of him. The guy who was there was actually pretty nice. Its not his fault he works for a company like this I’m sure. Between Lowes and the guys boss no one seemed to care about anything but getting an extra buck. I will never use them again. I should have gone with my gut instinct and stayed with Home Depot.
Oh and these guys don’t have their own website or BBB accredited. They work mostly for Lowes. Hmmm seems very fishy Lowes.

These guys are Fantastic! They installed my wood look tile floor– flawless. Francisco & his son were great– as were the rest of the crew, but I don’t know their names. I would highly recommend them –I can’t wait for the carpet to get installed!
Office staff excellent as well. Always pleasant & helpful.