Centurylink

Century link is the worst ! Customer service had me on the phone 2 hours yesterday and one today with no response. no help and 200 $ charge !! Don’t sign a contract

I wish there was a no star. Internet and cable freeze up several times a day to where you can’t even use it or watch t.v. if I could I would take there whole set up and throw it thru there window. Worst service ever.

Absolutely the WORST internet service and customer service I have EVER experienced. Called for Internet to be set up 7 days ago, could not get it to connect, rescheduled for the tech to come out today between 1 and 5… dude never showed up. Then when I called, they had the nerve to tell me that the tech came and the service order was completed. I am livid and, unfortunately, CL has a monopoly on my apartment complex. It’s cheap for a reason. Pay a little extra for COX.

I wish I could put a no star for this horrible service. I paid $ 72 monthly for just internet service for almost two years. I paid for high speed and never had high speed the whole time. I called customer service line, they have the worse customer service. The person I spoke with told me they have special that if I buy internet and tv then my monthly only be $ 61. First bill received, they charged me $ 203. I called them and they said that’s what I get. How frustrating that is! I cancelled my service and I will not use them again.

Just spent 27 minutes on hold for customer service. Tried # for «add new services» and got thru. I asked her to check my service and see if I had over 25 MBS. She asked me for my security code. I said I’m in Show Low and don’t have access. I answered her security questions but then she said I didn’t furnish my SS # so I’m not verified!!! I said ask me other questions. She said that’s all she had so she couldn’t tell me. I asked to speak to her suppervisor and she said she couldn’t do that since I’m not verified!!! I’m switching back to Cox. Terrible.

Worst service I’ve ever experienced! Told at signup no long term contract. Bought a house and called to cancel three months later. Was told I would have to pay a $ 200 early termination fee! Explained to SEVERAL reps that I was told @ signup there was no commitment. Informed by the rep Jackie that the long term commitment clause was in the monthly statement and since I didn’t refuse it I was liable! So much for verbal contracts!

WORST INTERNET EVER! I got suckered into saving a few bucks by switching from a ten year long account with Cox Communications. CenturyLink had 40Mbps internet in my area (NW of Gilbert and Guadalupe) which was about what I had with Cox and they could save me 40 bucks. I figured, why not? DSL has to have improved since the 90’s right? They were bragging about bringing in fiber to the area and they ran that old yarn about how cable internet was shared internet while theirs was a dedicated line, which is about as wrong as it is old but hey, whatever right? Internet was okay for a few months, then I bought a house across the street (NE Gilbert and Guadalupe) and apparently their awesome fiber upgrade only covered a small area because now I could only get 20Mbps and it was the lousiest connection you can imagine. Their dinky little modem/​router could barely get WiFi signal across my house and even in the next room my streaming sucked. Unfortunately, I was stuck in a contract and didn’t feel like paying the early-​termination fees. Finally, my term was up just this last month and they were going to DOUBLE my payment to 85 bucks a month for lousy 20Mbps internet while Cox could bring me 150Mbps internet for only a few dollars more! I jumped at the chance to switch and cancelled last week. I was told EXPLICITLY on the phone when I cancelled that I would not need to worry about the bill. Of course, I was on Autopay and if CenturyLink can get their grubby little hands on your money, that’s exactly what they do. I worked with a customer service rep online (Joaqualon D.) who insisted that if there was a balance due that the bill needed to be paid. So, here I am posting single star reviews until they give me back my money since they lied to me on the phone. It seems they don’t really care though since most of their Unilocal listings have a single star or WORSE!