Carvel Ice Cream

Went today and couldn’t finish my cup of ice cream. It was so dirty in there. All around the ice cream coolers and inside the freezer. I couldn’t believe it. The soft serve tasted like cement. Would never go back, couldn’t wait to go but will go to Baskin Robbins next time.

Such a bummer — Not a fan of leaving 1 star reviews. I grew up in NY and Carvel is the gold standard of ice cream for me. I frequented this location many, many times under the old management. We had ordered scooped ice cream, soft serve, cakes, etc… The kids and I stopped for ice cream after it was under new ownership and could tell instantly that things had changed.
The light over the ice cream section was out/​hanging and the counter behind the ice cream had stuff piled all over it (boxes, papers, etc). The hard ice cream in the tubs was old looking/​half empty and several had ice crystals growing on the obviously freezer burned ice cream. We all opted to order soft serve. The guy behind the counter couldn’t really even figure out how to get the ice cream machine moving. When he finally did, the cones were beyond bizarre looking (totally all over the place, huge loops, etc and the ice cream itself was very wet and melty as it was coming out). The kids asked for sprinkles and he didn’t even have any open so he balanced our melting, floppy looking cones on the back counter and went to search for sprinkles. By the time he got back all he could do was gently sprinkle a few sad sprinkles on each cone because if he moved them too much the ice cream would have plopped off.
Totally sad about losing this fabulous Carvel. I did send an email to corporate but as each location is independently run it probably won’t do much good. Sad thing is — if this was your visit to a Carvel you would think it was nasty.

This place used to be really great. Now, not so much. First off, they were out of sourdough bread and nearly all of the soda choices. We were not told this while ordering. My family and I ordered two sandwiches and one pizza. One sandwich was requested without cheese, but came with cheese when we received it. The pizza had green tomatoes. It looked plain disgusting. When we told our order taker that it would have been nice to have been told that the sourdough bread and soda was out, we were totally blown off. The manager was outside the restaurant the entire time socializing in the parking lot with his friends. When we asked to speak to him about the pizza he responded «Oh, let me guess green tomatoes.» There was absolutely no attempt to make it right. No refund, no replacement, nothing. He simply didn’t care. We will not go back to this location. I will drive out of the way to the other Schlotzky’s to have an all around better experience.

I used to frequent this place for ice cream when it was under the old management. The old owner grew up in NY and knew what the standards were for the ice cream. I was never really a fan of their sandwiches or pizza, but that was more just preference. There wasn’t anything wrong with the food. The ice cream was perfect. Just like when I was a kid in
NY.
I went in there last night to get ice cream for myself and my daughter. There wasn’t any ice cream in the freezer up front because they were keeping it in the freezer that they keep the cakes in. I ordered a medium cookie dough and took it home. The guy who was helping me got it out of the freezer, and was really struggling to scoop the ice cream. Probably because it was old and not made properly. I really wish that I had eaten it at the place so that I could have returned it. It was flavorless, watery instead of creamy, and freezer burned. I won’t be going back.

They need to work on freshness, presentation and company standard but still a taste of home

My wife and I had won a certificate for two small sandwiches at Schlocky’s. Neither of us had been to one of these sandwich shops in a while because we have had bad experiences before. We decided to give it a try as this location was under new management. When you walk in the door you are hit with this smell that is either Urine or Throw-​up. Not a fun way to start out a dining experience. The clerk was new (he told us this several times) and had problems with the antiquated cash register and printer (for which he apologized several times). We both ordered sandwich combos which took at least fifteen minutes to get served and were, shall I say, gross. We did not finish either sandwich (at least the chips were good). We then decided to try the ice cream. We ordered a medium cup with their featured flavor Nutella and prickly pear. I have never had such bad, I won’t say ice cream, because it was more like ice milk that was freezer burned. Again we threw our ice milk away. Fortunately our costs were minimized by the certificate but I would never step foot in this Schlotsky’s again.

My wife and I had dinner at Carvels/​Schlotsky last night. It was terrible. The pizza was dripping with grease, most of the soda machine choices were out. The ice cream was shut down for cleaning (7:00 pm). The urinal in the men’s room was out of order.
Jim

I certainly will not be back to this place. I’ve been coming here for years — but I think it’s under new ownership now. The man who helped me was so strange. Once he took my order he told me to hold onto my ticket because people have been eating other people’s food Mind you — I was the ONLY ONE IN THE PLACE.
While I was sitting and eating my sandwich, an older lady walked in. I’m not sure of the conversation, but the man behind the counter began yelling «LEAVE MY STORE». He said it about 4 times then threw in the fantastic «F» word as well. That made me extremely uncomfortable, and I winded up throwing away half of my sandwich because then the man proceeded to tell all of the other guys working there why he did what he did by using massive profanity.
In the past, the last owner was kind and very helpful. This will be my last visit to this place and I’m sure it won’t be open for long.

I was super looking forward to trying this place out. I have heard great things. When me and 3 others went at 4pm for a treat on a hot day, practically every ice cream bin was empty. My friend ordered her I cream and the server was trying to scoop half melted Ice Cream in a cup. He wasn’t even willing to open the fresh and frozen ice cream at the bottom of the freezer. Needless to say none of us ordered anything. Very disappointed.

New management. .horrible, horrible shame.

My wife and I really enjoy going to this Carvel + Schlotsky’s restaurant. They have really delicious sourdough crust pizzas (I love the BBQ-​Chicken & Jalapeño) and tasty ice-​cream treats. Free-​wifi and cold raspberry lemonade help make it a great place to go.

This was my first time to a Schlotsky’s. I signed up for their Bun & Fun club and I was e-​mailed a coupon for a free small sandwich on my birthday. I ordered an Albuquerque Turkey which was very good. Though the sandwich didn’t seem overly big, I noticed that I felt full until dinner time, so it was filling. I typically frequent Subway, and more recently Firehouse Subs, so now Schlotsky’s is another sandwich option for me when I’m on the go. They also have pizza & ice cream, but I only had the sandwich.

3 minutes ago Warren h. says:
Over the last few months there’s been alot of request for Carvel Cakes. Everyone thought that there were no more Carvel cakes being made here in Pheonix other then the ones in our local supermarkets,…Only to find out that there’s only one FULL service Carvel Ice cream store left in all of Phoenix. It’s in the Schlotzsky’s Deli (on the corner of Higley and Brown in Mesa) They have the Fudgie the Whale, Cookie Puss and all of the great stuff I grew up with in New York. And it’s also a free wireless Café.