Best Western Superstition Springs Inn

Hmmmm… we were quoted a military rate of $ 143 and it was $ 153 before taxes and fees. It’s not a lot of difference money wise, but rather the principle of the matter for me. This is deceitful and I don’t like it. If the price is $ 153, then tell me that. The total was $ 175 after all the taxes and fees. I understand that they have no control over that part, but the rate they can control. For what you get, I felt that we were overcharged. It was nothing fancy, extremely uncomfortable beds, crappy pillows, burn holes in the furniture, and a cold pool. We certainly won’t be staying there again, which is too bad because it is the closest hotel to our friends place that we were visiting in Mesa. Get your act together. This is not acceptable to me. Both employees stated that the $ 143 rate wasn’t even available for last night, even though the paper she was holding in her hand clearly stated $ 143.99. Sounds like a flat out lie if I ever heard one. No worries… you will not get my business again. We are frequent travelers and you just tarnished the best western name in general. That left a bad taste in my mouth. Good thing we also like holiday inn. They are you equivalent competitor aren’t they? They will certainly be getting all of our business that would have went to you. We will stay at the one right down the street near Home Depot. The Mesa/​Chandler Holiday Inn. I would suggest that you do so as well. That is all. Have a nice day.

Room clean but very noisy… Example, you can hear your neighbor flush toilet and shower turned on.
Had issue with huge exposed rebar in parking lot in front of room that tore a hole in car bumper. Front desk was zero help with resolution… Will have to go through cooperate.

Staff was great. Rooms were very clean. Breakfast was really nice compared to most, eggs and sausages were delicious. Conveniently located right next to lots of shopping and restaurants you can walk to. You can see the staff truly cares about your stay. The friendliest hotel I have been to & I travel quite a bit.

This will probably end up long, but worth the read.
The towels are not all alike. Some are white (newer) and some are a really dingy off-​white. I don’t think that they realize this when they drape the smaller ones in layers over the bigger ones. The really dingy ones really stand out against the newer white towels. The older dingy towels also have frayed edges etc.
The room was ok. Nothing fancy but had a bed and couch and desk. All cheaper stuff, but the place is safe.
It is located in a super location. It is hard to find at first as it is behind a McDonald’s and a Denny’s. So they are easy walking distance. In fact if you give your room number at the register at Denny’s then you get 20% off your bill and Denny’s is open 24 hours so that is a good thing. Also there is a large mall on the other side of it so all kinds of stores in the general vicinity.
The free breakfast isn’t bad. You get cereal, milk, orange juice, danishes, scrambled eggs (always were super dry), sausage links (actually really good!), gravy which I didn’t try. Also yogurt and bread for toasting. Oh! and a waffle maker.
We were gone from our room most of the day. The first day we left the room at 6:30am and returned at 8pm. Well the housekeeper decided to save the hotel money and turned OFF our AC and it was August! ugh! We made sure to leave a note on the AC from then on to leave it where it was set. At midnight the first night the room was still in the 90’s as the small AC just couldn’t bring it down quickly.
Remember to get your free newspaper at the front desk each morning too.

I could not believe how inconsiderate this staff was when checking out. I stayed from 6÷23÷15 to 6÷28÷15. Everything was fine. I paid a $ 10 pet fee to have my 3 year old dog stay one night with me and my boyfriend. Before checking out we cleaned up and then headed to get our $ 100 security deposit. The front desk then proceeded to tell us we wouldn’t be getting our security deposit and the maid told my boyfriend our room was one of the worst they’ve ever seen. I’m 28 years old and they acted like we ripped our room apart. It was more than okay all that maid had to do was vaccuum a little dog hair change the sheets and wipe everything down?! They then told me I had to pay for a deep cleaning which was going to be more than our $ 100 deposit. I told them in not so nice words that wasn’t going to happen. I don’t know if they were trying to make an extra buck off us but it was beyond rude and I will not be staying there again. More than aggravated I didn’t take pictures of the room to show that there was nothing wrong with it.

Terrible place don’t recommended it at all especially if you have kids because they might get you kicked out for being too loud and walking too heavy footed! Apparently they got complaints of us walking too hard and waited until 11pm Arizona time to tell us and ask us to leave! Mind you were from out of state and are use to a different time and I have a 7 and 3 year old. They said if we didn’t go to sleep they’d come and make us leave and not give us a refund! I know when my kids are being too loud and believe me it was nowhere near loud! God forbid I have a newborn baby who wouldn’t stop crying in this place! If you expect peace and quiet people underneath us you should have spent more money on a better hotel! And that one star was only because the page wouldn’t let me leave a review if I didn’t put one! No star at all!

Overall the room was clean accommodations were fine I asked before I made the reservation if there was a Desk I my room I need one to type reports I was told that they have desks in most rooms that ended up being a small table with a low chair very uncomfortable to work act when I went to the lobby to ask if there was a room with a Desk available I was told none of the rooms had that accommodation this makes me not happy overall it’s not bad just not stoked on being misinformed

Good location: Next to the mall and many fast food restaurants and sit down places.
Easy check-in:Less than 10 minutes.
Clean room: NO BED BUGS. I always worry about that.
In room ammenities: Fridge and microwave! Convenient!
The room was actually way quieter than I thought it would be considering we were on the McDonald’s side of it.
Its not the Ritz, but I was tired and it worked out.

You’ve got to be kidding me. Old and noisy. Noisy air conditioners, and right up against a Denny’s and McDonald’s. Convenient to the mall (and those two pillars of fine dining), but I did not come for the mall. I came for family nearby and booked a room with advertised wi-​fi. Which is pretty much nonexistent. And a day without water. Really? Arizona, late April, 90 degrees. Great bargain rates, but not worth the price.

We were so annoyed at the Scottsdale Hilton facility that we checked out a day early and went to Best Western Supersitition Springs Inn and Suites.
It was everything the Hilton had not been. Wonderful bed, quiet room, extra cotton blanket, generous and delicious breakfast and really friendly staff.
We would recommend it highly and will stay there again.