Audio Express

After a visit to the dealer, my alarm/​auto-​start stopped working. After a very heated discussion with the dealership, I went to Audio Express (where my alarm was installed) and they had everything working in less than 30min. I was extremely happy, and Reggie provided excellent customer service!

These guys were awesome! I have used their services a few times and Reggie and Taylor were a great help. I needed an adaptor for my girlfriends Jetta tdi so she can have her Sirius XM radio. They had the part I needed and my girlfriend is happy as heck! Big props to these awesome folks for helping me and my awesome girlfriend :) keep up the good work guys!

Went in last week to get a simple DVD player installed (to replace a broken one) before a long car trip. The employee (can’t remember his name) said to buy one online then come back and they could easily install it for $ 40 and would only take about 30 min. He was very nice and helpful.
My husband came in to get the DVD player installed today. He talked to R and was told he didn’t have time to install it anytime soon (even though no one was there). R also told him it would be $ 80. R acted like he didn’t even want to try to help my husband schedule an appointment.
My husband called the scottsdale location and they told him they could get him right in and install. It was only $ 49. They were much more friendly and helpful. We wont be going back to this location!

The team at this location is absolutely FANTASTIC! I went to the Gilbert Rd location with my husband to purchase a new stereo system for his truck and was hoping to get a quick installation, but holy cow! These guys, even though they were waist deep in jobs, managed to squeeze us in and had everything changed out and installed in under an hour. The customer service was better than anything I could’ve asked for. Overall I am very happy and actually impressed by their timeliness and the quality of installation they pulled off.

Highly impressed with the attentiveness of the entire staff at the store as well as their ability to diagnose and recommend/​install the proper audio equipment. Steven/​Steve assisted me with my car audio system. I came in believing it was blown speakers as well as a cracked sub. Steven was able to determine with his crew that it wasn’t the speakers, but the amplifier had become faulty over time and wasn’t allowing all of the speakers to properly function. Steven was upfront and honest the speakers were functioning to their potential and recommended only replacing the sub and amplifier. He called me to make this recommendation as he was very attentive and informative at every step along the way. Steven offered me discounted prices on the equipment without me even asking.
After the amplifier and sub were installed my car is sounding better than it did when the initial amp was put in a couple years ago. I couldn’t be happier with the professionalism, honesty, and quality I received from this store with the help I received from Steven and the rest of the crew. Thank you guys, I will be recommending my friends and family to this location!

Manny and the other guys here did an awesome job fixing my audio debacle! I was so impressed with the expert opinion and help with getting my system back to normal. Manny took the time to help me above and beyond what he had expected.
I highly recommend going here! These guys are top-​notch and know what they are doing.

This place is outstanding! I walked in knowing only that I wanted certain features, but not exactly what it would entail to make it happen. They took the time to give me options and not just tell me what I should buy like Best Buy and a few other places I had been. Very straight forward with me about everything, and touched base with me every step of the way (my car is my baby!!) I will definitely be back to add more to my system in the future :)

Short and sweet, please do not spend your money here. I have never felt so uncomfortable walking into a store. The staff I encountered was awful, BESTBUY @ Fiesta Mall had better pricing and the service guy was UNBELIEVABLE! Dear sales department at gilbert location, customers service is a FREE skill you should learn and use all day everyday. My wife and I both agreed that we felt very unwelcome, we were just trying to spend our money on a new dash touch screen, too bad we had to give our money to best buy. Boooo audio express. Sorry we didnt walk in knowing as much about car audio as you guys, our bad.

I’d like to give this store 5 stars because Steve and Ian were both very helpful during a stressful situation that happened to my mother when her radio was destroyed by full circle auto wash they helped her install it and walked her through working her new product I will send anyone I know that needs an audio system to them

Had a remote start installed on our car was very impressed not only with the service but how friendly everybody was. I will look to go to audio express in the future with any audio upgrades!
I was glad that I made the decision to come here to have the remote start installed!

I was very happy with the Black Friday deal and the installation of my new head unit and backup camera. Installed faster than estimate. I had a great experience here!

This place is HORRIBLE! They bait and switch you first of all and never have the promised deals. The employees are all Ex cons I’m sure including the scumbag management. Terrible, no, actually zero customer service. They act like they are doing you a favor to take your business. I wouldn’t recommend this place to anyone. I had to give it one star because it won’t let me post with zero stars. In all fairness to any current employees or management my experience was 2 years ago. My wife just suggested using them to install a system that was gifted to us and it made me remember my awful experience.

Started out awful, and ended great. Please note they just changed their manager there, making all the difference in the world. The original salesman, who is still there and should be fired, overcharged me, lied to me about a free upgrade to a larger backup camera screen, and didn’t really get me what I had asked for. I went in for a new Bluetooth stereo with a backup camera. They had an in-​dash JVC, which I didn’t want, so I took the removeable faceplate Kenwood that was on sale, and an optional back up camera with a tiny screen. He could have offered me the in-​dash Kenwood with the big screen, but never did. The salesman also wrote a note on my receipt and told me they would upgrade me to the larger screen for the back up camera when it came in in a week or two. Additionally, they never set my stereo controls, which they state they’ll do, so it sounded much worse than expected, due to my lack of knowledge about the advanced settings. That’s what I expected the ‘expert’ to do.
Two days after leaving there, I realized they had cracked my wood grain dashboard. I couldn’t see it from driver’s side as it was on the passenger side. I figured they wouldn’t repair it because I had not noticed it right away and did not take it back for a while.
I went back after IAN had become manager. GREAT guy! Upgraded me to the in-​dash Kenwood with the large backup screen, Told me the first salesman had misrepresented the truth, because there would be no larger screens available than the one he had sold me, and charged me less than the difference due to the original salesperson ripping me off on both the camera and over-​dash screen. He told me he had specifically been brought in from another store to fix all the mistakes going on at this one, and clearly he is trying to do so for his customers.
He also sent MANNY, another great guy, to get me the replacement dash parts. Kia no longer made them, so he called three junkyards, and found me replacements which look brand new. IAN also assured that they set the stereo correctly, showed me how to work it, and was apologetic, professional and courteous. He is an excellent manager who knows to put people first.
I had had it with Audio Express and planned to boycott them, and tell everyone I know not to go there.
Now, the opposite is true. Go to the Gilbert Road Audio Express, make sure Ian helps you, or MANNY, and you’ll get excellent service and excellent sound.

UPDATE: So the next day i get a call from Ian the manager taking full responsibility for the time discrepancy and offered to add a feature to my alarm at no charge. I bring my car in and Ian apologizes again and gives me a 1hr½ estimate for the install. While in the store i decided to purchase a Kenwood receiver. Ian was very informative about the different receivers and gave some good firsthand insight on them. The install for both items took less than 2hrs and so far everything looks good. I appreciate Ians attempt at rectifying my less than stellar first time their but i will say if they keep up with what they did the second visit, i will be back.
This place was recommended to me by a friend who got his security system from them a few years ago. I get their at around 1:30p. I look around and settled on a Viper alarm. The salesperson rings up the sale i pay and sign the receipt and before i give him my keys i go out to my car to get my headphones because he said it would be 3−31÷2 hrs. I come back into the store and hand him my keys the salesperson then tells me «Uh my manager saw what kind of key you have and it has a chip in it so i have to charge you $ 120.00 more for a different mod». I understand mistakes happen but a $ 120.00 one is a bit excessive. I remove the 1yr remote replacement for $ 30.00 and was able to afford the «Needed mod». I say to the Manager «Doesn’t me paying and signing my signature and you giving me a receipt mean anything anymore» he responds «Well we can give you a refund but we can’t give our stuff away for free». I didn’t ask for anything free just some accountability for this large oversight. I leave and come back 3 ½ hrs later thinking my car would be ready. The salesperson says «oh they’re finishing up» I respond «so it’s like 4 hrs instead of 3−3/12″. I go outside and wait. 30 minutes go by and no car. 60mins go by and no car. I call off from work because it’s obvious the 3 −31÷2 hr estimate was wrong. 1hr and 30 mins go by and no car. I go back inside and ask about my car again and the salesperson says „Oh they’re finishing up“. I explain to the salesperson i had to call off from work because according to the sales person who sold me the alarm, i would be able to get it done in time to make it to work… Nope. A salesperson who was out in the parking lot playing football while i was waiting says» That’s why i tell customers 3−6hrs” I told him if i was told that i would of come back the next day. I go outside and wait and one of the techs finally pulls up with my car. A salesperson comes out shows me how to use the remote and that’s it, no apology for the inconvenience or nothing. I had to pay more out of pocket for my alarm when i was already quoted a price, then i had to call off from work because they took longer than what they said. 120.00 extra for a mod and 160.00 dollars in lost wages just to get an alarm. NOT HAPPY!!!

This audio express is the bomb! Honest, friendly, and fast! I wouldn’t go anywhere else to buy and get systems installed. I was very impressed with the wide variety of options and the knowledge of the employees. Nothing but 5 stars here, definitely recommend stopping in this place if your looking to get a system!

Update: Ian the store manager called me. Apologize for the mixup on the equipment I received and took care of the problem. Audio express definitely stand behind their product they sell. I would recommend stopping at this audio express as the new manager is definitely trying to make things better here at the store.
Very unsatisfied with the product received from audio express I bought a JL audio 1000 monobloc amp and two Alpine 10 in a box for my truck. When purchasing this the guys in the store told me this is an awesome set up you’re going to be so happy with it it’s going to pound so hard yada yada yada well let’s just say I’ve already warranty one set of speakers and now the second set. I have have blown which I was being extremely careful with these to prevent them from blowing again all my radio settings are set to zero or off for any bass boost or any of that type of setting. The amp itself only turned up a quarter of the way no bass boost used on the amp. Never turned my pioneer deck above 23 max. So now one speaker the foam has came apart on the cone. And the second speaker just sends my amp into over to load protection I’ve spent pretty close to $ 1600 for these three items when I took the last speaker in my it was within the 30 day. And they warrantied it no problem but told me not to bring any more back because it’s my problem now. I would not recommend purchasing from audio express at this time if they want to correct the issue and stand behind their product we will see.
Speakers bought SBT-​S10V

The problem with Audio Express is they have sales people that are trying to make a living and the high pressure sales causes certain sales people to not be exactly forthright. My 1at experience was with a schmoozer. My 2^nd was not. So make sure you ask the right questions and do research for yourself. Your OWN knowledge will help you through the sales pitches. Over all you get what you pay for. They have great quality audio gear.

My pick up truck’s 15 year old radio died. I headed to Audio Express after looking at their ad online and seeing an HD radio/​CD player/​Mp3 player Kenwood for just $ 119 installed.
The staff was friendly. Installation took about 2 hours since this was a Saturday afternoon (their busy time). I was given the option to come back Sunday morning or to have them call me if I did not want to wait. I chose to wait and grabbed some dinner at a nearby restaurant and when I returned my truck was ready.
This is the 4^th radio we have had installed by this company over the last 30 years and I will continue to return for future car audio needs.

I have been coming to this audio express for the last 5 years, and will continue to return in the future. I have had over 7 vehicles now, all have had a system, window tint, or alarms installed by them.
No matter what vehicle you have, they strive to make the install clean. My first car was 1994 ford tempo, and the install they did on that vehicle was just as clean as my current 2008 Silverado.
I wouldn’t not hesitate to send my family to them, or any of my own customers from my auto shop. In fact I have referred a number of my customers to them to have new alarms put in, tint, sound systems, or even back up cameras.
I trust them with all of my vehicles, whether it is a old pile of junk or a $ 60,000 BMW. Their honesty and ethical business practices are something to be admired.

About a month ago I came to audio express to get a sound system for my 2007 Dodge Charger. It was good for the first week and the problems came on. First, the install was terrible. They charged me for wires that were «longer and better» but they came unplugged because of how short they were. Then now my car is having electrical issues because of how they installed the amp to the battery. I have heard other people I know that have used other audio stores and had better experience. This is just another retail audio express that lacks quality with installs. I would not recommend this place to anybody.