Anjile Cleaning Service LLC

I really wished I would have seen these comments before I bought an Amazon Local Deal! I can’t get them to call me back at all! There voicemail greeting says «will get back to you in 72 hours, which I find absurd, having run my own company, but it’s been two weeks of nearly everyday and I haven’t heard a word! Do not use this company — they lack professionalism, common courtesy, and organizational skills. Apparently they don’t want much business either!

I definitely should have read the reviews before purchasing this Living Social. I called for 3 months trying to schedule an appointment and they never answered or returned my call. I finally called Living Social and they called an alternative number on the other line while I waited. When living social returned they told me a man had answered the phone and told her he was too busy to talk and hung up on her. How is this company still in business? Truly disgusting.

I cannot believe how unprofessional this company is. They did not show up for an appointment, They do not answer their phones and if they do they have no space for messages.
I tried contacting them for 2 months straight to make an appointment for my voucher and they still did not show up.
They have no regard nor respect for other peoples times. It’s all about them. I would be surprised if they get any repeat business. How can you build up a clientele if you treat people like this.

This is the worst experience I have ever had with a business. I schduled cleaning for my new home a month in advance, on the day of the appointment I took the whole day off from work, they never showed up, nor will they return my calls. My husband and I the past week have tried 11 times to get a hold of someone, and emailed. They have yet to respond. I have never dealt with such an unprofessional company. If they are still in business I am sure it won’t be for much longer. I would not feel comfortable having them in my home and around my family. The responses from the business owner in previous reviews are shocking.

Did a Dealfind (I assumed these sorts of folks SCREEN the offers they make). Well for over a month I’ve called to schedule and get the same message that they’re not available but will return a call within 72 business hours. After FOUR calls over four weeks and NO response ever, sorry, no matter how you count business hours this company has NO intention of calling me. So finally decided to contact Dealfind for a clearly OWED refund. Have to give them a chance to respond, but NOW I go to Unilocal and see this is THE way this place operates. Clearly a place to avoid no matter how «good» the «deal» is. Waste of time when there ARE legit folks out there trying to WORK for a living.

If I could give a minus, I would.
Unprofessional, did worst cleaning job– I even had them redo it and they still did a poor job with missing cleaning major areas.
Did not show up with no phone call.
DO NOT USE THEM.

I purchased a Living Social voucher to get a cleaning and I had no idea what I was getting into. This is the absolute worst Cleaning Company I have ever tried using. We had our first appointment set up and they never showed up. They never communcated that they were cancelling and days later said sorry they were busy finishing up another job. We setup a new appointment I hope they would rectify their first mistake to find out… yes you guessed it, didn’t show up again. They apologized again and said they would give us another free service. Since then they have not responded at all and its been almost a month. I knew it was fishy when they asked for my Living Social voucher number over text for I later come to find out that they marked my Living Social as used even though they never came?! I do not know how this company is still in business.
Avoid using them under any circumstance.

Like many of the other reviewers, we purchased a Groupon for Anjile’s Cleaning Service. We had found a few positive reviews before purchasing and decided to give them a try. Unfortunately, I have to echo all of the other negative reviews and would give zero (or negative) stars if possible. It seems like they are very much over their heads trying to keep up with the deals they’ve sold.
We had to go out of town on the day of our initial appointment, and they were great about helping us reschedule. At that point, we were told they didn’t have availability before the Groupon expired but they would extend the date to make it work. We understood that demand from the other Groupons can limit availability and appreciated their flexibility. Things were looking good for their customer service, but that’s where it severely went downhill.
They texted my husband last Monday around 2pm (the day before the appointment) to confirm, and he responded by text a few hours later confirming the appointment for «after 4pm.» Since it was confirmed, I left work early on Tuesday and was home by 3:30, but by 5:45, no one had showed up and we hadn’t received any calls/​emails/​texts. We left a voicemail and sent a text, but no response. I’m wondering if «after 4pm» was a little too vague because they still haven’t showed up — a week later.
We emailed them on Thursday because we still hadn’t received any type of response and got a response of «Your mailbox was full and couldn’t leave messages when we called to confirm and we didn’t get your text to the next day around 5pm so what day works for you for the scheduler to add you back on?»
I don’t understand what takes until the next day to «get to» a text from a scheduled appointment/​customer, but at least we had a response. Since that point, we’ve sent two emails asking about potential dates, but we haven’t heard anything back.
From reading the responses from John to the negative reviews, I’m appalled.
It’s a widely disputed statistic of *how* much more it costs to gain a new customer than to keep a current customer, but it’s generally understood that it takes more time/​effort/​money. However, customer retention is apparently not in their business model. I don’t think they are realizing how much social media can affect the success — or failure — of a business. By reading all of these reviews (and John’s responses), it’s obvious which direction this company is heading.
To Anjile Cleaning Services: I really hope you’re able to take these reviews constructively and try to learn from them about the importance of customer service. To any potential customers: until that’s happened, I’d recommend staying away from this one and finding a more reputable & reliable cleaning company.

Not even sure how they still have clients. To put it in point form.
— We are a business, they would not come clean until our pre-​payment was cleared through the bank ($ 120)
— Did not show up to two cleanings because our pre payment check did not arrive
— We even showed them proof that the money had already been withdrawn from our account and would arrive the next day (as per the bank) they declined to show up.
— Lastly the advised us to find another cleaner because we were being too picky on payment!!!
I had to call the bank to cancel the check that would be in their mailbox the next day which cost us money, time, and a whole horrible experience. Wish I saw the rest of the Unilocalers reviews before we chose this company to clean our properties.

Anjile Cleaning Service is a joke. They were scheduled to arrive at my house at 8:30 one morning. When no one was there at 9:00 I called them. I was then told someone would come by at noon. Not only did they not show, but no one called me, returned my calls, or worked to fix the issue. I got my money back from Living Social, but saw today they are still selling vouchers. Awful company!!! Don’t use them!

Well I purchased this service through Living Social and now I wish I had checked these Unilocal reviews first.
In the beginning I called and called to make an appointment. I had this voucher since the beginning of November. I tried email too, and then finally got a response. We confirmed an appointment.
I the day of my appointment I waited until about 30 minutes after to call the company. The service set their answering machine to not receive messages. Even though they said to leave a message.
I tried email and got a response. John said that they must have broken down. I can see that from the other reviews that others had the same no show, no call and no response. I tried to get John to reschedule and I did not get threatening or rude even though I felt that this company had been unprofessional to me.
John said he would get back to me on a date and then he never did.
I am also reporting them to BBB and Angie’s List. I have pre-​paid and they won’t even answer emails or calls to respond.
I also see that John responds to many of the reviews very negatively. John just beware, I do have every email between us and not once did I leave a bad comment to you via email. Also, my home is 1200 sq ft and within driving range. It is very nicely kept and mostly dusting and shower cleaning would have been the hardest job.
You didn’t even get to my house to see what a cake job this would have been.
So let’s see you defend this comment. I have the confirmed email and I was at my home until 12pm (my appt was at 10:00am) when you said via email that they would not be showing.
I think if you want to gain back some of the business you will lose via these Unilocal reviews then you should find some humility and start working on your cusotmer service.

I can’t believe the level of unprofessionalism this company demonstrates. She didn’t show up for an appointment last week. We were very nice about rescheduling the appointment despite the fact that we waited for her to arrive all last Saturday. She tried to up the price of cleaning my house and during a discussion about it she consistently talked over me and disregarded my very reasonable statements. Naturally I got frustrated but was still trying to come to an agreement when she hung up on me! Then, to make matters worst, she sent the following text: «Oh u tried thats y u so mad lmao becuase we wont show and I hung up on u change your attitude it will take you further in life» With grammar that atrocious I’m not entirely sure what that text means, but I know its rude. Then, once I asked her to discontinue texting me, she sent me 3 more messages.
I can not recommend more that you not use this company. No great deal is worth letting someone so aggressive with so little professionalism into your home. I will be filing a report with the better business bureau. I am actually glad that it all came to light before I opened my doors to this woman and her company

All you need to know about this company is to look at how they respond to reviews. Most professional companies will try to satisfy their uhappy customers needs and this business (I use the term loosely) responds with belittling remarks and insults. They lie and have excuses for everyone who has left a bad review. I guess its everyone else who is the problem, not Anjile Cleaning! I have never seen such horrible customer service. It was shocking. I would be amazed if this company is still in business 6 months from now. Nobody who has taken a risk on this company has been happy. The owner acts like a little kid. She always has to be right and always has to have the last word. Lets wait and see what «professional» response she writes to this review.
The world would be better off if this company never existed.
DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY!!!
Consider my rating to be a negative 5.
***UPDATE*** Their response below is all you need to know. Very ignorant, rude, unprofessional company. Owner lies and directs the blame at anyone but herself. If your reading this save yourself the trouble and don’t use this company. They are unfit to even clean houses.

Worst cleaning service I have ever used. It took me contacting the voucher company that I purchased for them to call me back, then when they called they back they were super rude and unprofessional. I was going to see how they did at cleaning before I left a bad review, and to no avail, this was the worst house cleaning I have ever gotten. Left spots all over the floor, we had to consistently ask them to sweep different places. AWFUL! DO NOT USE THEM EVER!

Bought a living social deal. How am I supposed to use it if you won’t answer the phone and won’t return our calls? Company overcommitted to too many living social deals I think. I do not recommend, and it looks like I’m not alone.

Showed up 2 hours late after calling and left 3 messages. A person smaller than 5’4 to cleaning windows in a rancher and I had to give her a extended squeegy and still didn’t get the windows clean. I have pictures to prove! Got them through Weeklyplus. Will never recommend!

If I could give them no stars I would. They failed to show up for a scheduled bi-​weekly appointment due to illness (at least they did let us know they weren’t coming). In the email that let us know they weren’t coming they stated that since we were «picky» Anjile only wanted John to clean our house!
Last Friday they were due to come back for a bi-​weekly cleaning. My husband sent them an email to confirm what time they were coming. This is the email he received back:
From: Anjile Skye [mailto:anjilecleaningservices@gmail.com]
Sent: Friday, November 09, 2012 9:49 AM
To: Rick Johnson
Subject: Re: House cleaning
I’m sorry we can’t make it the drive is to far for us for $## an reading the negative remark that your wife left on Unilocal makes me want to just part ways after we did so much to try to please you guys for her to state she still didn’t want us in your home well we always try to please our clients an I guess it still wasn’t enough for her.
Anjile Cleaning Services LLC
Apparently they have so many clients that they can afford to insult and disappoint any new clients who might be interested in using their service. And apparently they only check Unilocal when someone tells them they are going to give them a review. Otherwise, it seems they don’t really care whether their customers are happy or not… because if they are not happy, they must be picky. Jeez. Worst customer service ever. I’m sorry. I was willing to give them another chance but they don’t seem to want one. BTW, I was not using any kind of deal coupon.

UPDATE:
If you need to know anything more about how this company operates, look no further than how they choose to handle negative reviews. It appears that if nothing else, ACS is consistent… consistently unprofessional!
Personal attacks at dissatisfied customers is appalling. Even more appalling are the recent 5 STAR reviews that ACS has recently received. Funny how the new «reviewers» have only ONE review. Are you telling me that there are people SO happy with your service that they decided to sign-​up for Unilocal just to praise your service?
Who are you kidding? The reviews are worded and punctuated EXACTLY like the owners comments to recent negative reviews.

BEWARE!!!
I have now bought a Groupon for their services and a Google offer. The first time they didn’t show up. Argued with me saying that they didn’t have an appointment and then tried to upcharge me saying I didn’t live in the area. I contacted Groupon for a refund. This time my wife bought a Google offer not knowing that this was the same company. She is 8 months pregnant and they left us high and dry without any call back, didn’t show up, nothing. Stay away!

I wish I could rate this company’s service but they never showed up. My husband purchased a Daily Deal for house cleaning and we scheduled them to come a couple weeks ago at 9am. When 10:30 rolled around and no one came I called my husband who called the office without an answer. He got a call back stating that they had us in their schedule for 12pm. Great, now I have to wait around the rest of the day. Well, no one showed up at noon either. My husband called twice, left messages, and we never called back. Good thing we’re able to get a refund through Daily Deal.