An Elegant Smile Dentistry

Dr. Hall is great! I came in with a loose filling and terrible tooth pain. She worked quickly and thoroughly and I was out of the office in less than two hours. While I was there, I never felt like anyone tried to up sell me services I didn’t need (which has happened to me with other dental offices in the past); I truly felt like they had my best interests in my mind. One of the best experiences I’ve had with a dentist!

My Medicare insurance plan includes some basic dental coverage, Xrays, cleaning and 1 filling at zero co-​pay. Had an exam and cleaning last November (2014) and during the flossing, the hygienist loosening a previously intact filling and it fell out. I was quite surprised to say the least. she had the dentist come in to look at it and recommended that I get it replaced and I told her that my insurance didn’t cover a filling. Then Sherry, the office manager, came in with a printed sheet that showed the filling was covered at 100%. I told her that I didn’t want to replace the filling if it was going to cost me anything out of pocket and, once again, she assured me that it was fully covered. I was skeptical, but told her to go ahead since I figured it was their fault that the filling came out anyway.
All was well until 4 months later when I got a call from Sherry telling me that I owed them $ 156. for the filling. she said that the insurance company denied the claim. I told her that she was the one who had insisted that the filling was covered. To add insult to injury, I received nasty, demanding phone calls on a weekly basis from someone in their billing department demanding payment as well as bills evey 10 days for the $ 156.
I eventually called my insurance company and was told that I had a file an appeal in writing and to get them to review my claim. Ironically enough, their dental benefits are very clear in their benefits package. I told An Elegant Smile to stop calling me, but that literally fell on deaf ears.
2 weeks ago, I received a letter from my insurance company stating that, yes, they agreed with my (3 page) appeal letter and that they paid An Elegant Smile for the filling.
Have I gotten an apology from Sherry — big fat no!!!
I would NEVER recommend their office to anyone. The way they treated me was absolutely disgusting and disgraceful,

I’ve been successfully putting off going to the dentist for years. I have a serious fear of getting my teeth worked on. Well I have a three year old that I had gestational diabetes with causing my mouth to not look so pretty. I finally mustered up the courage to get to the dentist and to my surprise they were the nicest and most gentle dentist office. When I called the front office crying like a crazy woman I was treated with empathy and reassurance. The girl who took my x-​rays was quick and gentle. The dentist I saw was Dr hall and she was so sweet and understanding. She was gentle and made sure to answer all my questions. I don’t have dental insurance but they still treated me with the care and attention that every patient deserves. I would 100% recommend this office!

My daughter & I just had the worst expierence at this dentist office, ever!
The front desk asked me to fill out an ‘update’ and promptly pulled my 14 yr old MINOR child to the back to ‘get started’
I completed the form in a matter of seconds and returned to the desk looking to find someone… not a soul at the front desk.
Ok…
I leave it there turned upside down and patiently wait to reunite with my child. Nothing. No one. Tick-​tock…
Ok…
10 minutes later my daughter appears through the frosted office door accompanied by an employee… FINISHED with the appointment. I had no chance to console her (she hates dentists), ask questions to the doctor or hygienist or the front desk for that matter!
To put the icing on the cake– the employee (no name tag: Krystal is what my daughter heard her say her name was) handed me an appointment card with her 6 month checkup that was made without my knowledge or even a question as to IF that date/​time would work for us…
Seriously!?!
I did call the office manager SHERRY and she was rude and unempathetic!
I did have a positive expierence at the MESA office about 3 years ago… so– of course i went back. 3 years ago I had Aetna ins. and also mercycare as a back up and we were treated wonderfully!
Ironic it is, that THIS time the only insurance that i have is MERCYCARE.
WOW
What a difference!
I will be addressing the ADA as well as the BBB in a formal letter.
I will not return here and i do not recommend this place.

It’s amateur hour here. I’ve never seen this level of incompetence at a medical office. The office manager should be fired yesterday.
Our insurance company assigned this office-​shaped toilet to us for our dental needs, so we went in for a cleaning. A few days later, cavity fillings. And a week or so after that, wisdom teeth removal. Why did we keep going back you ask? I have no idea. Perhaps it was the devil in me that kept saying, «This must be a one-​time deal. Nobody is this incompetent.» The devil in me is a liar.
Each appointment, they’d call the day before to confirm the appointment time. EACH time, they quoted a wrong time. So we’d say fine, we’ll just go at the time you’re telling us we were supposedly scheduled for. Then, each visit, we’d get there and the lady at the front desk would tell us a completely different time than 1) what we had actually scheduled, and 2) what the lady confirming on the phone gave us. Needless to say, we spent a lot of time stewing in corners waiting for our names to be called over these three visits. And to add insult to injury, they actually charge YOU if you’re late. There’s a word for that. I’m sure I’ll think of it later.
On the third visit, while my wife was getting her wisdom teeth out, the billing dept. came out twice after I’d paid to tell me they’d screwed up and hadn’t charged me the right amount. I began to wonder if I should be in the room with my unconscious wife. Images of an amateur surgeon with a perplexed expression on his face saying, «Oops. One more do-​over…» flitted through my mind.
So after paying for each visit and enduring the rampant idiocy, we’ll never have to deal with them again. False! I got a bill in the mail from them saying I owe several hundred dollars with only «Balance Forward» for an explanation, that it’s been due over 90 days, and we also owe them late fees.
Judas Priest, Elegant Smile. It’s like you’re trying to piss me off.
So, boys and girls, the lesson of this story is to avoid An Elegant Smile Dentistry like you would any other plague on humanity.

I want to give An Elegant Smile a good review. Based on earlier reviews I can relate to the appointment scheduling. I’ve been taking my children there for almost 4 years now and have had many rescheduling conflicts or just showing up for appointments and being notified that the hygienist has left or the appointment was not for that day. Waste of gas yes but hey with the service you receive it makes up for it. I have a 15 year old son with Asbergers and he can be a challenge to do work on. They are true professionals in dealing with him. As long as you take your time and notify him about what your about to do he will let you. If you don’t answer his questions or keep him up to date with whats going on he will fight you tooth and nail. I wish I knew the hygentist name who worked with him recently. She is so cute and small, and she handled my son like a pro. She talked to him the whole time, held his hand when needed, and kept his spirits up the whole time during the procedure. The care you receive there is truly professional. I recently went in after 13 years of not seeing a dentist and they didn’t lecture me nor did they try to push procedures on me that I didn’t need. The office is beautiful and well maintained. I would recommend this dentist office to my friends and family. Thank you for your patience and understanding with my son.
Same post from other review sites, I’m not a troll, real review just didn’t want to write over and over again, just copied and pasted.

I had a really good cleaning here a few days ago. My dental hygienist was amazing. She spent so much time getting into every nook and cranny! She was especially good with answering all my questions. The issue I have with this place is appointment times. Because of a Groupon deal they were offering, several months back, it was agonizing to get a follow up appointment. In the first appointment, all I could get was my x-​rays and fitting for the whitening trays. I had to schedule a separate appointment for the actual cleaning. Also with my class schedule, it is really difficult taking an appointment in the middle of the day. Susan managed to squeeze me in in between semesters. In the meantime, between the first visit (March) and now, I wound up having them email the x rays to my dentist back home in NY and got my cleaning there in April because they didn’t have an opening until August.

My insurance provider auto selected this dentist for me. I tried making an
an appointment after 3 pm as I like most people have a full time job. They didn’t
have appointments available for about a month and even then the receptionist gave an attitude saying «ugh everyone wants afternoon appointments». Um does she realize that in order to have insurance you need a job? And in order to have a job you need to show up for work and actually put in hours? As soon as I heard this
I stopped her and told her never mind and immediately switched my primary
dentist. I am a very easy person to satisfy all I ask is be professional and provide
excellent customer service. You would think when having a business that relies so
heavily on its customers you would cater to their needs and be VERY selective on
who you have working directly with your customers… its a make or break decision.