Americopy

So I am a really patient person. I had an awful experience here and I want others to succeed in the workforce so I have some helpful suggestions for the owners of this establishment.
1. Teach your employees customer service skills. I was not greeted or acknowledged when I came in the store. I was ignored. All you have to do is say, «I will be right with you». I watched this happen to many people. Maybe you could have customers take a number to stay organized. The young man that helped me was nervous, had poor eye contact and didn’t know how to interact with me. This is not his fault. It is his employers job to teach him these skills. There were at least 4 – 5 other disgruntled looking ladies, not helping or interacting with the customers either. It seems like a group problem.
Be organized and work as a team, or at least pretend to be. I was told my service would take 5 minutes. I waited for 45−50min and observed this young man help multiple other costumers handled in the same way. What really upset me was I could see all the other ladies in the back not doing anything. Maybe they were working on other projects, but all I saw was lots of bathroom breaks and chatting. I think if you have people waiting you need to work as a team to get stuff done. I finally approached the desk, he looked at me and walked away. No «I will be right with you», nothing. They all looked at me and did nothing. I hate when you are paying for a service and they act like they are doing you a favor. He finally came back flustered, I think he thought I was going to yell at him and couldn’t remember what my order was. It was waiting there. I don’t know if he did it or one of the other ladies did it but no one thought to check to see if it was there and he wasn’t told.
So in a nutshell, train your employees in customer service and come up with an organizational system. It would be nice if there was a nicer waiting area and better lighting. I feel like Americopy has a loyal customer base, treat them better. You could really benefit from some of these changes. I would love to come back and have a nice experience.

I’d give them 0 stars if it was an option. I came here to get some laminating done. First of all, the customer service is/​was horrible. I happen to have family on this side of town and decided to drop the numbers I needed laminated off. I was told by the guy there that they charge a $ 3 fee to change out the lamination roll. Really?! Too much work for them obviously! Ok, I agreed to the fee. I asked particularly how they will laminate the numbers that I will be cutting them to put in a number chart. He specifically told me they will put them as close together as possible. With me living 60+ miles away I requested a phone call which NEVER happened. I dropped in a week later to find them sitting around. I asked why I NEVER received the call their answer was we were probably busy lol. That’s funny! A family member picked up a few hours prior of me getting there and $ 16+ dollars later. I was NOT happy when I saw they spread the numbers out so far and WASTED so much lamination. They obvious AREN’T ENVIRONMENT FRIENDLY!!! And to make my pont, they’ll screw you to put more money in their pockets! Horrible service and lies about how they do things. I WILL NEVER GIVE AMERICOPY ANY BUSINESS GOING FORWARD!!#

The only reason I’d go to Americopy is for cheap black-​and-​white copies (particularly on Friday’s).
1. Their color printers are consistently too yellow, even with properly white-​balanced images. As a result, skin tones can’t be rendered accurately. I modified the white-​balance on the images embedded into my PDF three times (one a little yellow, one proper, and one a little blue) – all three times the midtones came out various shades of yellow. I showed them to the employee who did them and she said, «Yeah, that’s true, they’re a little yellow» without offering any solution. Unless you don’t care about color accuracy, don’t bother getting color prints done here. I ended up going to Kinko’s right down the street and their printers rendered color much more accurately.
2. I’ve interacted with two employees during my two visits here. From the looks of it, the first employee was a little higher up than the second employee. While she had good intentions to help me with my project by trying to pinpoint possible errors in my files, she was extremely aggressive about it. Think: Mom when she’s come home from work and discovered you didn’t do your chores. While well-​intentioned, her tone and her frank I’m-sure-you-messed-something-up attitude was not conducive to inviting customer service. Customers are not your children. The second was much nicer and helped me get what I needed to get done, however you could hear her give out a frustrated moan when she got off the phone with a customer and later when she went into the back of the store to talk to a co-​worker. From the looks of it, their behind-​the-​scenes tension is effecting their customer service, which makes the do-​it-​yourself machine at Kinko’s much more inviting.

A terrible place. No such thing as customer service, unprofessional people that cant perform the easiest of projects. Go to Kinko’s you will get treated better like a person.

Love this place, great customer service! I had to print 5×7 baby shower cards and it was no problem I brought my laptop in and they put it on their own USB drive and I picked it up and hour later and it was so CHEAP! I went to Walmart to do the same thing on the same paper and it would have cost 4x the amount! Love their lamination too!
Never going to staples or office max for copying or printing !

Came here to get some papers printed and laminated for work. Was very disappointed by the customer service. We came in to drop our things off, we filled out the information just as the lady told us. Scheduled a pick up time for the next day. We came in and nothing of ours was done. There’s a nasty old lady who tried to blame us for our papers not being laminated and that our email didn’t have a description in it (which it did since their employee walked us through the whole thing and we even got a confirmation email back). In the end we just asked for our things back, the old lady just kept barking at us even while we were walking out the door. Improve your customer service, and you should probably get some different employees.

I have used Americopy on several occasions for printing on invitations /​pre-​printed materials (usually anywhere from 10 000 – 150 000 copies). They have always been a great! Mary Ellen is a great help every time and prices have always been unbeatable when shopping around.

This store stinks. I needed to make some copies for my small business from a file in on my SD card and they could not help me. If this mom and pop store wishes to compete with larger office supply stores they should invest in equipment such as memory card readers that have been in existence for almost a decade. When I asked about emailing them the file, like I have done several times at OfficeMax, they told me that the one person who has access to the email account was not in. When i asked about passing them the file via my phone and a usb cable they told me «its against policy». My experience was frustrating and a poor one.

Needed 300 copies of a funeral program made. I was super stressed out and needed these done as soon as possible. I was a bit apprehensive about how these would look and although they were busy Eddie took the time to print me out a copy to review. They had all 300 copies done and folded within a few hours! Folding fee was only $ 5.00! I expected to pay way more. They did an amazing job and I will def go back!

This place stinks at everything they do. I can not believe they have around this long. If want to save time and money go somewhere else. Any where else.

I just discovered this place. I come here when I need to fax something or get color copies. The price of color copies is half the price you’d fetch at Kinko’s just three blocks to the east. It’s about the same turnaround time. Americopy can definitely get me out of a bind. However, Todd always looks at you, the customer, as if you have two heads. Look at the Google reviews for this Americopy and you’ll see that he treats everyone this way. I don’t know if it’s age and he just hasn’t had exposure to lots of different kinds of people. He himself appears quite normal. I look normal. Just smile, Todd. It’s Phoenix and there’s tons of weirder people than me here.

Umm…

I would give 0 stars if I could. Worst customer service I have ever had. Not even greeted when I came in. No one asked what I needed help with. Took forever for a very small job. Inefficient and unfriendly. Go to Kinkos, yes it’s more expensive but you can get in and out fast and the staff isn’t RUDE and doesn’t mess up your order.

Good service with a quick turn around on big jobs, can’t ask more than that. The prices are right too.