American Vision Windows

From start to finish everybody we came in contact with was nice, knew their stuff and did exactly what they said they would. It is hard to believe that a contractor would take care of all their customers this way, but with all of the positive reviews one can see that they do in fact take care of all their customers this way. They called when they said they would and followed through on their promises. The installation was quick, professional and clean.
Locally made product, great fit and finish on my security door. Any money you think you may save at a big box store will long be forgotten when the project is done correctly by the full time employees of American Vision. No subcontractors were used on our job, with workers comp insurance and all. No sub-​contractors to track down if there is any service work down the road. Which I don’t expect there to be any. American Vision stands behind their products and installation.
What a great experience. Keep up the great work American Vision!!!

I went to a trade show in Tucson, and got estimates from around 8 window companies. I would have given a higher star rating based on the professionalism of the installers. I had two crews installing my 18 windows and a sliding glass door, Sergio Zacarias Jr. and Sr., from California who really were EXCELLENT workers and know their craft, and Greg Aguirre and Jeff Adams from Phoenix, who were also personable and professional. I had to have all the blinds, curtains and valances taken down professionally before they came, and reinstalled when the windows were finished. Everything went well except the blinds for the sliding glass door. They don’t fit any longer, and I am going to need to call up the company and see if we can work that problem out.
The biggest problem I had with AVW was with Jeremy, the man who gave me an estimate on the project. Since I went to the home show I received several discounts; however, one of the discounts I was told I would get if I made a decision to hire AVR and give them a deposit within three days, was not honored. When Jeremy wrote out the estimate it was messy and unclear. There was a lot of confusion concerning the estimate and discounts. I spoke with Elias, manager in the Phoenix office, concerning the problems I had with Jeremy, and Elias told me Jeremy was thinking of discounts to an inferior window than what I ordered, and I could not get the 5% discount I was promised if I paid by check instead of a credit card. We worked something out, but I was still out several hundreds of dollars than what was discussed at the time of the estimate.
The windows and sliding glass door look great, and I am really happy with the quality.

The only reason I’m even giving them a one star was because the sales person, Kevin was a good guy. Professional and knew his stuff.
The general manager in Phoenix was a different story. After meeting with the sales person on Friday, my wife and I talked about it and for $ 17,000 we thought the price was high. On Monday morning I called the office and was told that someone would call me back to cancel my agreement.
Kevin the sales guy called and said his general manager would call me back. He called me and after we spoke for some time he offered to drop the price the two thousand I had requested. I agreed. Before I hung up he said that in order to get the discount I had two agree to two things:
1. To allow my neighbors to view my windows if requested by his sales staff.
2. Second, to write a five start review for his sales person and his company.
After a sleepless night I called and then emailed the company to cancel my order. I just didn’t think that writing a review before the work had even started was right. The sales person again emailed me and said that the GM would be in touch. I told him that I preferred a simple email that said the order had been cancelled and that my $ 1000 deposit would be credited back to my credit card.
Still no word back from the GM. I’m really getting a bad feeling about a company that has so many great reviews, but forces you to write a five star review in order to get a discount.
Think twice before using these guys. Prices are through the roof, and I feel that at least the GM, is a little slimy. I maybe wrong, but so far that’s my experience.

In my 30 + years of experience in contracting, home renovations and dealing with sub-​contractors I have never dealt with a company that makes more mistakes than AVW.
American Vision Windows has a sales pitch that states very clearly that the owners of the company had a bad experience with their window purchase so they decided to open AVW so that others would not have a similar experience. I suspect the owners and I could compare notes.
From the beginning of our two projects with them they have consistently had inept contractors, sales people and suppliers on our jobs. We started our 2^nd project in November of 2013 and they have still not completed this project. We have lost significant time, money and aggravation over this project. (the first project was less of a problem but was only a 7 window basic replacement job… the AVW employee who initially showed up to install the windows we bought was bad mouthing AVW, not a good sign)
On our second project they have mis-​measured openings and then forced the window into that opening… only to have to tear out the stucco and replace it. MIs-​measured openings and then tried to blame that mis-​measurement on me… They installed a window that was 2″ off leaving a large gap, then re-​measured the opening with their «expert window measure man» (who never showed up in the beginning of the project to measure the windows properly)…and delivered a second window that was still ½ off… and expected me to accept it… which I did… even though the reveal on one side of the window is ½″ more than the other and it is noticeable. They have repeatedly delivered and installed damaged windows. They have delivered and installed doors that were incorrectly ordered by them… and then sent out incorrect replacements 3 times… damaged the door frames when replacing them. They did not offer to replace the damaged door frame, instead they used pliers to bend it back in place and a sharpie to cover up all the scratches.
They have brought out FIVE replacement pieces of glass on one very large window… never bothering to inspect the product before they deliver and installed defective glass each and every time.
Out of 14 windows they have had to replace 8 of them once, two of them twice, One of them 5 times and counting…
They were contracted to paint the stucco that they replaced… they never painted anything. We got water damage in a bay window due to the contractor not properly sealing the job before he went home for the night. It rained and our wall and insulation got soaked, the baseboards buckled and interior paint bubbled. (they did repair this damage but neglected to re-​paint the damaged material)
I could go on for another full page… but I suspect you get the picture.
I have taken time off work to meet them at my home time after time… and I have been patient and not complained… until now. (after more than 10 months)
To make matters worse, last week after they installed yet another faulty window, I contacted them to discuss the final bill and the fact that they have cost me significant unpaid time off work and the manager would not discuss the bill with me unless I signed something waiving the warranty.
I have sent several emails to the corporate office and have not received one reply,
I have read many positive reviews and in fact one the reason we hired AVW was due to the positive reviews on Unilocal.I do not share that positive experience and unfortunately would advise you to stay away from this company.
Updated — Monica, from the California office contacted me and expressed regret for the problems we have experienced with AVW and their suppliers. Monica wrote off the balance of our bill (a small percentage of the total bill) to compensate us for the paint, time off work and the headaches, which was a nice offer but still did not amount to the time and frustration. I like Monica and appreciate that she stepped up and made a concession, and I do believe she cares, but that does not change my my experience with AVW and my rating for the company is still negative.
The job is still not complete but Monica promised that the supplier has made extra effort to get the last window replacement right… and it will be inspected before it is delivered.

We live in a small rural community outside of Phoenix. I listen to talk radio and heard an ad for American Vision Windows and thought I’d call. The call was answered for a nice receptionist who said she’d have someone out for a quote. I received phone call within 24 hours and we had an appointment set. I estimator showed up on time and within 24 hours we had a quote. The quote was reasonable and the windows they offered are made right here in Arizona!
It would take about 2 weeks to build the windows (as we had 47 windows). Just as promised, we received a phone call saying the windows were build and ready for install. Even prior to that, we had several phone calls keeping us up-​to-​date.
The install was great. The guys showed up as planned, were never late, were courteous, and the work was professional. Our electric bill has dropped approximately $ 100/​month.
Would recommend this company without hesitation!

So I had a very unique situation and a very specific timeline. American Vision Windows was able to accommodate both. And not only were they able to accommodate my very specific needs they blew my expectations out of the water. I called for an estimate and Bob came out to assist me. He was professional yet took a personal interest in me and my situation. It was clear he wasn’t going after a sale but wanted to understand my needs and help. He asked good questions, gave good suggestions, and while providing me with various options did not pressure me toward any specific one. In short, he didn’t try to push and up-​sell me. I HIGHLY recommend American Vision Windows. It is clear they are built around taking GREAT care of their customers. I received a verification call to let me know when they were coming out and I received a follow up call to make sure everything was excellent. It was! The technician who took care of the install was also very kind and did a great job keeping everything clean. He was friendly toward me and my kids who wanted to watch :) Everything the representatives of American Vision Windows said they would do they did with excellence and in the time frame they said. Give them a chance to earn your business. I’m confident you will be thrilled you did.

Called for a quote/​estimate. While the woman on the phone was very polite, I was told that the project manager would call me back within the hour to schedule the appointment.
Never received a phone call.
I appreciate that they will come out for free to provide a quote, but not that they say they’re going to call you, and don’t.
UPDATE: Received a call — a week later. While I appreciated the return call, I no longer required their services. Had I still needed window replacements, I would probably have gone with someone else at that point.

SCAM!!!
Pretending to be a local company. This is a national company that only offers referrals to actual local businesses. The local business that they referred me to quoted me a price that was more than 2x other quotes I had received while shopping around. Don’t waste your time here

High Quality Product, Competent Salesman, Accurate Production, Skillful Installation — what more could one want? Thanks, Guys!
Unlike Cathy W’s experience, our was great. We interviewed 4 local window companies about replacing the windows, patio door and entry doors on our 1957 block construction home in Scottsdale. American Vision installs Anlin Windows. I researched their product and found Anlin to be my choice because of construction quality and attention to detail. PLEASE listen closely to the sales person. Look for the details you want and make sure you get what you want. We wanted argon gas filled double pane windows. We wanted our installers to be employees of the company and not sub-​contractors. A 1099 employer is a sub-​contractor and not an employee.
Rod Troyer was our salesman. He was friendly and informative without being too pushy. Of course he had to try to close the deal on the first visit, but that is business. Expect to pay a small down payment to get the work started.
Expect a separate person to come and measure the windows and doors. Expect to pay 50% of the purchase price at this time. Expect about 4 weeks for the Anlin factory to produce YOUR windows. Expect about a week or two for scheduling the installation. In summer try to accommodate the workers at an early hour to help them with the heat.
On installation day have a 3 foot access indoors and our around your windows and doors. AND expect to have them remove ALL your windows before they begin to install the new ones. (Our install day it was 113 degrees, whew.) You can also expect the installers to be courteous, knowledgeable and quick in their work. If you have many windows/​doors expect to have a crew come out on the second day to finish the work of sealing, caulking and fitting.
Our installers, Mark, Rob & Greg, among others, were just great. Of course it is a major production and we had to adjust to a hot house, but there was no mess and no stress. The old doors and windows were removed as was all the packing for the new products.
We had an extra trip for someone to refit the doors so they were weather tight and the latched worked properly, but that was efficiently done. Over all, we could not be more pleased with our windows and doors than we are with American Vision.
Thanks Guys, you are great.

I just had my windows installed with these guys and they were very good. The whole experience was very pleasant. The guys came out, installed the windows, and they even cleaned up their mess. One glass installed was not exactly what I ordered, but the General Manager called me back and told me they would replace it at no cost. That was a hug plus. I thought I would have to pay for another few hundred dollars for that. Overall I am very happy. Thanks American Vision Windows

My experience with this company was excellent — I would absolutely recommend them to family/​friends.
To be honest, I was dreading the process of purchasing windows for my new home, and my initial consultations with valley companies didn’t help. Windows are expensive, salespeople use superfluous language about window technology to confuse you into thinking their products are superior, and everyone put a lot of pressure on you to sign up in order to not miss their «big special» pricing window. Fortunately I stumbled across this Unilocal page prior to going with another company.
My main point of contact during the purchase was Alicia. She is professional, knowledgeable, and — most importantly — patient. Understanding the magnitude of this purchase, she took a significant amount of time (often well after business hours) to talk me through the various window options and provided layman explanation for all the terminology. Best part — the price was fantastic!
Windows arrived on schedule, and the installers were efficient, clean, and professional. I had to leave for work about ½ way through the install, and had a call from Alicia that one of the bay windows had been scratched during the process. Before I even got home, they had taken the skew, ordered a new window, and provided me a rough estimate of when they’d be out to replace the pane. Honestly, I wouldn’t have even noticed the scratch, but Alicia wanted to make certain everything was 100% taken care of.
All in all it was refreshing to find a company that cared so much about customer service and took the time to provide clarity on the various options. You’d be doing yourself a disservice if you didn’t consider this company for your home window purchases.

GREAT SERVICE & PRODUCT!!!
I bought Windows from this company more than a year ago and I’ve noticed a huge difference in my electricity bill. Couldn’t believe it!
I would highly recommend this company. Installation went smooth and the installers were courteous.
I love my windows!!!

This company is fantastic.
We had entered a contest raffle at an event (always entering, never winning) and I was very surprised when I received a call telling me that I had won. I never win anything, especially a brand new sliding glass door. It was perfect timing as we were just closing on our new home and the sliding glass door already there was a little ragged. They set a time to come out and measure and that was when we met Elias.
Elias was fantastic. He was very professional and didn’t try and pressure us into additional product or services. He explained that we had won a ply-​gem triple pane Euroglide door. It sounded wonderful. He went though the options with us so that we could select the colors we wanted and and just like that it was ordered.
Once the door came in we got a call to schedule the install. I was not home for this part of it but my girlfriend was very impressed with how efficient and professional the install team was. They went over all the information with her so that she could educate me on it later. The new door was amazing and the glide system on this thing makes it so easy to open and close (I have experienced some heavy and awkward sliding doors in my time). We had no issues and the team did not leave any trace that they had been there.
A few weeks later we realized that there was not a secondary handle on the door like the previous one had. So I called up Elias and we found out that the secondary latch was required if you have a pool per city code. So Elias and Alicia (who takes care of scheduling and ordering) did everything they could to get a team out to try and install the latch. We found out from the team that this door was not able to have a secondary latch installed but that if we have a permanent pool fence it is not needed. This was a relief because we were planning on installing one as we have large dogs and want to make sure they don’t fall in. Crisis averted. It was good to know that they really cared and tried to help find a solution.
At some point within the next couple of months I noticed that part of the screen on the door had broken. It was on the back of the door and didn’t impair the function but looked like it had simply been a manufacturer weakness in the part. I let American Vision know that they immediately ordered the part for us so that it could be replaced. Once the part came in, the tech came out and took care of it for us. He was also very professional and efficient. Everything is working great and the door still looks amazing.
I would definitely recommend this company. They have been nothing but genuine and provided excellent customer service. We will definitely return to them if we need additional replacements with the house.

I would love to say the process of putting new windows in my home was perfect, but the reality is… nothing in this world is perfect.
I did have issues throughout the process, however Elias and Arlene went above and beyond to make everything right and ensure I was happy. Even after the issues I experienced I am very glad that I chose American Vision Windows because of the A+ customer service I received. Today so many companies just don’t care about their customers anymore, that is NOT the case with Elias and Arlene at American Vision Windows. In the end absolutely love, love, love my new windows and sliding glass door!

I cannot begin to describe how amazing my experience with Elias at American Vision Windows was.
First, Elias came out to give us the scoop, took a look at our metal clunker of a sliding door and decided that it would be best to get the PlyGem door that everyone here apparently has too? (Great quality door, people must FLOCK to it). So we decided on a color scheme (white door, silver handle, beautiful) and that was it. It was so easy. There was a discussion about what would fit best in the home and it didn’t feel like he was trying to up-​sell at all. Just a guy filled with knowledge and willing to answer your questions to make sure you’re ordering the right door.
4-​weeks later we got the call the door was in… :GASP:
We were so excited as our metal clunker was an eyesore and my parents were coming into town, WITHIN A WEEK. We had NEVER expected to get the door that quickly so we were ecstatic. We made an appointment for the following Tuesday.
Tuesday comes and the guys knock on the door, I (like a giddy schoolgirl) scream ‘COME ON IN!’ and they let me know to avoid getting the floor dirty they’d prefer to go through our back gate. AWESOME THINKING! I was just too giddy to think that far ahead to my mussed up carpets, but in all honesty, for the job they did, I’ll take a little dirt on my carpets.
They quote me 4 hours, no problem. I had cleared my schedule so this was no concern, however at the end of July it was disgustingly hot outside. I had clearly not thought far enough to realize there would be a gaping hole in the side of my house. I turn down the AC and hope for the best. TWO HOURS LATER, the guy calls me from downstairs (I locked myself upstairs in the AC) and lets me know they’e done. DONE? I was just thinking we were halfway there and you’re done??? It’s like being told on December 15^th that Christmas has been moved to tomorrow! You almost NEVER are told the right time for services anymore, and in all seriousness, they told me 4 hours, I assumed 5 – 6. That’s just how my mind works. Thus I was flabbergasted to see that they had finished the door, vacuumed up (how did I not hear that?) and trashed the funky metal remnants in their truck already. WHAT?! That was astounding. He literally had the paper on the clipboard for me to sign and was there to explain the door to me.
The then tells me about the amazing features, the multiple locks, the energy savings, and I cannot hear any of it because all I can think of is how beautiful it is. I take notes so that I can read them back later when I calm down. He showed me the ropes and smiled on his way out, seeming genuinely happy for me. Normally I feel like service people are genuinely happy to have left so they can grab a beer, but this service guy seemed like he was almost jealous that I had gotten such a cool door. Sweet.
Lastly, after a couple of weeks of looking at the door, I realized that something was off. BAH!!! I hadn’t ordered a door with a second handle and that wont be to code with our pool!!! NOOOOOOOOOO!!! Crushing blow to the stomach, I try to keep it together when I have my boyfriend call Elias the next day. He goes through the BOOK and looks through all of the options that we have, trying to help us out. He did not have to do this, he could have said, «too-​bad, good luck selling the house down the road!» so I appreciated that he cared enough about our freak-​out moment to help us out. After some questioning, he gets it out of us that we were planning on putting in a «permanent» pool fence (we have clumsy Great Danes) thus meaning that we do not have to have the second handle to be up to code, if we have a pool fence.
:Sigh of relief:
HOORAY!
So in all seriousness it was a seamless experience; from ordering the door, to the install, to when Elias had to play anxiety counselor while we had a mini heart attack. That to me conveys a business that is willing to go above and beyond, and I definitely appreciated them from start to finish. I’m only worried that this experience will cause me to trust other service providers the same way that Elias has earned our trust. Need to beef up my serious face before the pool fence guys come! At least I know when we get any doors or windows done, we won’t have to prepare for battle ever again.
Thanks American Vision!
P. S. Parents were SO JEALOUS of the door!!! Nailed it… :)

American Vision Windows is awesome.
We received a triple-​pane gas-​filled Ply Gem sliding glass door in a drawing. This is a gorgeous fixture and the insulation it provides is worlds beyond the single-​pane aluminum frame door I had before. (which had been broken in an attempted burglary, so even better that we got it replaced!)
Elias came to our house to measure and didn’t pressure us at all. He gave us some quotes for other windows in the house that came in way below what Home Depot was quoting (and they were offering higher quality windows on top of that) and we will probably end up ordering them in the future.
The two gentlemen that came to install the unit were professional and polite, and the work they did was very good. They took away the old door and now my living room is much, MUCH cooler during the day. I can leave the curtains open now without worrying about the entire house going up three degrees.
I couldn’t be happier and I would recommend Elias and American Vision to anybody.

AVW treated my family and I great! If anyone is thinking of getting new windows, I highly reccommend this company. The sales woman who came out was great. I didnt feel pushed or rushed into anything and she took her time to show me all the different options I had for windows.
When I decided to purchase windows from this company I was only planning on replacing some of my windows but with the outcome of the price, I decided to replace all the windows in my home.
The windows look beautiful inside and out and I love the wood grain frame. It matches perfect with my wood flooring. I also notice that there isnt any heat coming inside like what I used to experience before replacing my windows. I can now open my curtains and not worry about it letting heat into my home.
The installers were very friendly and professional. They made sure to clean up anything they had left behind while doing the installation.
I’m looking forward to solar!

Lets just start this review with the bottom line: «This company is phenomenal.»
OK this is a little bit of a story, so get comfy.
My husband and I attended the Unilocal Pley Date at the children’s museum this year, which might I add ROCKED! When you walked in the door you were given a raffle ticket and off to your left you could get your picture taken and there was a drawing. One for an IPAD 3 and one for a sliding glass door. Now my husband and I are gadget freaks however we have a couple of tablets, and me being the sensible one, (sorry honey), said, «You know what I am going to enter the sliding glass door drawing.» So we put one ticket in each fish bowl, and moved on to the delights further in.
I honestly gave this no more thought until I received the phone call from American Vision Windows stating I had won, I was utterly ecstatic.
Now mind you I have wanted to replace our windows in our home for a while, it was built in 1960 and we have single pane steel casing windows which equal a GIANT electric bill, but the money hasn’t been available to do that yet, as other home improvements are currently going on, remember… built in 1960.
Elias came out, to measure our Door and he is awesome. He has fantastic customer service skills and was a real pleasure to talk to.
Fast forward 4 weeks later and our door is in. Now we were able to order a triple pane, Ply Gem, four paneled sliding glass door that parts in the middle. It looks A.M.A.Z.I.N.G! They gentlemen that came out to install it were professional and had the work done in about 3 ½ hours.
I will be posting Before and After Pictures as soon as I get the chance to sit at my computer at home to do a side by side comparison.
This is a class act. I have told all of my coworkers, and family when they need windows this is where to go and when we do have the finances to make that happen, I have Elias on speed dial!!!

I am a contractor and know all the pitfalls of home improvement. It has been a while since Elias came over and his crews installed windows and doors. Just as pleased as the first day. The entire experience was first class and I still get thrilled when I pull up to the house and see the way it looks. My wife gets thrilled when she gets the electric bill.
Go with these folks if you are looking to upgrade your windows n doors.

Elias, Arlene and the rest of the Crew at American Vision Windows are outstanding to work with! We needed to replace a window that was not very efficient. Elias came out to the house, took measurements and reviewed options with us. The window came in when scheduled and the install was seamless. Very professional and friendly installers. The outside screen was defective, but Elias reordered and a new one was delivered and installed. I’m very happy with the service and professionalism that Elias and his crew provided! I will continue to use them as we move forward with window replacements. What can I say Elias and Arlene are Great People! I would highly recommend to others.