Allegiant

If the return flight was my first impression things might have been better, but on my first flight we had to wait an hour on the Mesa taxi way for a change of flight plans. The non-​reclining seats were ok for 90 min, but not 150 min. We didn’t have any problems in Stockton or Mesa counters checking on our bags. The exit row had plenty of room. Paying for cokes and snacks, bags, and exit row I can live with if I’m saving $ 200 after the fees. I probably won’t use them again as flying into Stockton was close to the wedding and will likely never need to fly into the valley again. It’s all about value and personally I really don’t have any big complaints. Just lucky.

Delays seem to be the norm. Waited for family member coming in. She was to be here at 9pm, well finally there at 11:40pm. No explanation for delay. Customer service could be more sympathetic with their passengers.

Where to start? I had to cancel my trip because plans changed. After 1.5 hours on hold, I finally got to speak to a person. I was told that there is no refund, nothing, nada! Ok, I can understand not being refunded for the flight, which is cheap (their only redeeming quality), but why did I still have to pay for my seat (extra charge) and my bags (extra charge)?? Seems a bit unfair. Felt ripped off.
I wanted to like them because of the cheap and the particular route I would have been flying, but not gonna do it, wouldn’t be prudent!
Oh, and I didn’t need to wait 1.5 hours on hold, I could have paid $ 20 to shorten my wait time. I predict this airline will fail with this kind of smoke and mirrors approach.

If I could give no stars, I would. Delay, delay, delay. If they could account for how much air we breath they would charge us I have no doubt.

I wish I could give this airline a zero star review. They are HORRIBLE!!! Every time i travel with them something goes wrong. This is the last time I will ever fly alleigant. 7 hour delay!

Absolutely insane stupid experience. Missed my flight after being there standing in line to get a boarding pass. The girl working the counter walked away and never returned. So I go to the check in gate and was told another story that I needed to install an app on my phone. I did so and it would still not let me see my boarding pass.
I ran back to the ticket counter to be told another story that the girl could not print a boarding pass that she wasn’t allowed to and again I was to download the app on my phone. I missed a work flight due to them being incompetent. Apparently no one that works here knows how to do their job. Myself and a few others missed their flights. Very angry and will gladly tell anyone that asks my negative experience. Absolutely the worst customer service I have experienced yet.

My experience with this company has been rough. First off I flew out of a small airport in Mesa and that was very nice to board so close to home. The staff of the plane made me not feel comfortable. I feel like I’m at a club with how everyone is talking. I can’t tell you how many times I’ve already heard the f bomb since I arrived at this airport. I would never bring kids on this plane. The boarding crew was very unprofessional while her and her friend just laughed and goofed off. We took off late and will be arriving late. There is no body else at the airport. Get your stuff together! When I boarded there was gum all over the compartment in front of me. This plane is disgusting! Never again would I use this company!

NO STARS. Worst airline ever. Flight: 171 — Bellingham, WA to Mesa Gateway, AZ
Date: Saturday March 26, 2016
On Saturday, ⁰³⁄₂₆ I went to Mesa Gateway to pick up my daughter and granddaughter on their flight from Bellingham. My daughter, checked her 6 month old child’s car seat at the gate since she was traveling alone and would need it immediately upon departing from the plane.
When she got off the plane she was told her car seat was brought to baggage claim.
FOR THREE AND A HALF HOURS WE DEALT WITH YOUR UNHELPFUL STAFF IN AN ATTEMPT TO FIND THE CARSEAT. IT WAS NEVER FOUND.
We started by waiting at baggage. There were many flights that day, and many unhappy fliers. When we could actually find someone to ask, we were told they were short staffed and could not help us. We just had to wait. So we waited, and waited, and waited. WITH A 6 MONTH OLD BABY.
Finally. I went to check in hoping to find a person to talk to. Of the 7 or 8 check in agents, I was told only one could help me because she was a supervisor. I would give you her name, but clearly your company does not want the public to know any of your employees names because she (nor any Allegiant employee) was wearing a name tag. The «Super“visor already had a line of other passengers that had missing baggage, missing crutches, missing car seats, etc. So we waited patiently to talk to her. She was so helpful that I felt so confident in your company after talking to her (sarcasm here). She NEVER once made eye contact with me, never once apologized for this fiasco, showed ZERO compassion to the fact that we had a 6 month old baby and NO CAR SEAT to get her home. But she was nice enough to TEXT someone to try to find the car seat. Told us we had to wait some more. SO WAIT we did. DID I MENTION WE HAD A 6 MONTH OLD BABY??? I said what do we do if you cannot locate the seat? I was assured by your very competent highly trained «super“visor that she had a car seat available.
Back to baggage claim we were sent by your «super“visor. Still no car seat. So I went back to the ticket counter. By now your «super“visor was clearly packing up to go home. She was the last ticket agent left. I said I want the car seat, we cannot wait any longer. So she again TEXTED some mysterious other supervisor, who was probably somewhere in a black hole with my granddaughters car seat. «Super“visor sent me to a «WFS» door by baggage claim and assured me that another «super“visor would be there to give me a car seat. WFS by the way stands for World class flight services… IN WHAT WORLD??? Not this one. You should re label it the WTF door. We waited there, along with multiple others. NO ONE EVER CAME TO WFS… EVER… I finally left and went to Walmart to BUY a car seat that you will now pay for. My daughter the passenger did not pay for it. WHY you ask? Because she had to sit at the airport with her 6 month old child and WAIT for me to go purchase it. Not to mention her husband is in the NAVY and they are on a very tight income. Which of course you could care less about. I have a receipt for $ 149.00 plus $ 11.62 that I would be more than happy to email to you if you give me an address. Otherwise, you can choose to ignore this. BUT I WILL NOT GO AWAY. I am going to contact the BBB until this is resolved. You may find it acceptable to treat customers this way, but I will not stand for it. NOR will I ever fly on this airline-​EVER.
The incompetence that was displayed in finding a car seat or opening a door frightens me to the thought of what other areas you skimp on. No thank you. I will pay extra to fly another airline.

Absolutely horrible! Luggage took 90 minutes to come off plane. The flight was that long from Oakland! No excuse for this. Small airport and not ONE person to talk to about the luggage. Never never again. You get what you pay for with Allegiant and customer service is not included. Save yourself the aggravation and take another airline.

The customer service is beyond terrible! They work at their own pace, and every single flight is delayed for «paper work» issues. Yes, they have low fares, but if you plan on bringing anything with you get ready to open up your wallet. They Nickle and dime the hell out of you! Spend a little extra and fly a major airline!

This airline will never be used by myself or by my family. The customer service was absolutely disgusting. Not only did we receive negative attitudes when we were just trying to go through security and checkin, the flight was delayed due to mechancal problems and they had to refill gas while passengers were already on the plane. This did not give my husband or myself reassurance it would be a safe flight. The low price is just not worth it.

I have to say that I definitely appreciated the prices but to go farther, the customer service I received was exceptional. I read reviews online and felt a little skeptical but then I got to see firsthand that all you have to do is: 1.) pay for exactly what you need/​want and 2.) Get to the airport on time!!!
I measured and weighed all of my bags using the online guidelines and had 0 problems with my bags. I did witness people who tried to pass off larger bags for personal items get to told to step aside (so adhere to the rules when packing or pay the extra fee, it’s extremely important)
I missed my first flight leaving on a Thursday from Mesa to Memphis and was charged a fee to reschedule the flight to Sunday. Chelsea, the young lady who helped me was extremely kind to me which I greatly appreciated. I called customer service to change my seats the night before my check-​in and I had no problem.
I wrote this review mostly to support the good people that I encountered in my experience. No doubt that there may be some issues with this airline, it’s small and fairly new. I had a good experience and intend to use them again if I need to.

NEVER FLY THESE GUYS.
Total scam. Said that my wife’s flight was cancelled because of weather (which I do not believe). Would not issue a refund. When we called in to figure out what the heck was going on, we were rudely spoken to by one of the customer reps. DONT DO BUSINESS WITH THESE PEOPLE.

Flew on Allegiant for the first time during the holiday season this year as the destination airport was closer to my parents place than Sea Tac. Flight arrived on time, however, the seats were very uncomfortable with not a lot of leg room. Ticket price once additional fees were calculated ended up about the same as major airlines. Probably won’t be using this airline in the future.

Allegiant
You will never be used again.
Long live the plastic smiles and abundant nuts of Southwest Airlines.
That is all because nothing will be done.

I used this airline for the first time to fly into Idaho falls this last Friday. I have never used a small airline like this, I normally fly out of Phoenix Sky Harbor. However, Idaho falls is a very small town and it was the only way I could get here without driving for 3 hours.
First thing that was kind of weird was that I spent nearly 30 minutes waiting in the check-​bag line, at the very front of the line, and there was NOBODY THERE TO CHECK THE BAGS. It was 11:00am and everyone was standing in line like «what?» I wasn’t in a big rush because I was really early for my flight, but I could see other people in line getting really annoyed.
Of course my bag was a couple pounds over the 40 pound limit so I got charged $ 50. Which, totally my fault. I knew of the charges. But $ 50 for a couple pounds? UGH.
Then, we were told that there was something wrong with the plane so we had to have it switched out. It didn’t push our flight back but any plane issues leave me feeling uneasy about flying. And, after reading other reviews about their planes being super old and breaking all the time, I am NOT looking forward to my flight back to Phoenix.
After looking at other reviews, I was surprised that I had no delays at all. We left early and arrived at our destination early. Normally on bigger airlines I find myself waiting around for the plane to take off but with this flight we were headed to the runway and I found myself thinking «we’re leaving already? What?»
I felt pretty good about the actual flight, until the landing! I have anxiety about flying in general, but was feeling really calm as the flight had been very smooth so far. It wasn’t bumpy, there weren’t a lot of climbs/​falls (which I’m sure are normal but always freak me out!). So when I heard that we had approached our destination and we’re coming in for a landing, I felt so relieved. Landing is my favorite part, because it’s when I finally feel safe again (lol). Not this time! I swear, this pilot did not even care. He had turned the plane towards Idaho falls and, while still being at our highest point, starts letting the plane nose dive towards the ground. I kid you not, we were falling out of the sky.
I was getting EXTREMELY light headed and thought I was going to pass out. It felt like I was on a drop ride that never ended! Finally the plane stabilized and I felt like I was going to throw up. I thought that was it! I thought we were all going to die. It happened a few more times and each time I felt SO dizzy. Worst experience flying ever… never again after I get back home. REALLY hoping my flight back to Phoenix won’t be as scary.

My wife has been using this airline a lot to fly from Arizona to Illinois. I avoid it because the airport is way out of town and inconvenient (sorry Phoenix Mesa Gateway, you’re desolate). Over the holiday, I went with her on this journey.
Good points: Flight crew and cabin crew were friendly. Landings were soft. The MD80 seats were pretty comfortable, especially considering they are over 35 years old.
Areas for improvement (HA HA HA HA HA): sat on the ground for a long time after the door closed on both flights; like, an unreasonable amount of time (in both cases, greater than 20 minutes). Sat on the ground without a gate for 10 minutes each landing waiting for a gate. In both cases, we were traveling with my grandson, and we gate-​checked a stroller. In both cases, the ground crews didn’t know when or where the strollers were when we got off the plane. In both cases, it took over an hour for the baggage to to make it to baggage claim. The A319’s they fly use surplus bus benches for seats… bring a cushion.
In the future, I’ll pay the extra money for tickets on a real airline, and fly from and to real airports, and just drive a little farther from the big airport to where the kids live. Between all the extra fees, the inconvenience of the facilities, and the lack of baggage handlers, this airline is just not worth the few dollars you’ll save.

Can I give zero stars? I fly all the time. This airline is horrible. I mean horrible. The lines are long and the customer service is AWFUL! I asked to speak to a manager and they called security on me!
Do not fly this airline. You will regret it.

Ok, everyone knows about reading the fine print or you will get nickel and dimed, old news. Here are some hidden tips:
1. Don’t fly allegiant unless you absolutely have to, primarily looking for a random airport in the middle of nowhere.
2. Bring some spare airplane parts… they typically need them before take off (this may save an hour or two… you’ll still be delayed 1 hr but thats better than 3).
3. Bring several books, meals, bedding etc… you never know when you’ll actually board and leave.
4. Don’t read the plate on the door… you’ll realize the plane you flying on is approximately 35 yrs old.

Worst pilot that ever flew a plane, flew my plane today. Horrible. Sucks at flying. I think it was his first time flying. He showed up late and when he we were landing he had to turn around 2 times cuz he sucks at landing and can’t get it right the first time. If you want good quality don’t fly with these guys