Campers Inn RV of Merrimack

I purchased a new diesel pusher from Campers Inn in Merrimack back in 2006 and it was the biggest mistake I’ve ever made. They tell you anything they can to get the sale and do not care whatsoever after the purchase is made. What I find ironic is that it’s all new employees yet the same negative experiences continue. The reviews are all of the same problems I had with them almost 10 years ago. And believe me, they’re not exaggerated. It is that bad over there. It does give me some relief to know that my decision to never go back there was absolutely the correct thing to do, and they’re only 20 minutes from my home.

Well i guess I should have looked at the reviews prior to buying a 2016 Camper from these guys, I had purchesed a new camper from them back in 06 and it was a great experance so who knew they would have changed so much, when I was buying the 2016 Grey wolf from joe he sugjested we take it out and make a list of anything that didn’t work or we needed help with and bring it in and it would be corrected under warrentee so I did just that, The oven didn’t work, the fridge didn’t work on gas, the weather strip coming off the slide, air-​condition would not go off automatically. well when I picked it up i was charged 65.00 so I asked why there was a charge on a brand new unit i was told everything worked fine we just glued and screwed the gasket back in and cleaned the fridge and stove, On a new unit? so off to northern NH we go with the family.
It seams that when the factory puts the gasket on they do not screw it into place, and the reason why is… the screw service put in the gasket went through the slide out motor and caused an electrical short so we could not open the slide all weekend and this unit dose not have a crank out option. Who would ever put a screw through an electric motor!
The air conditioner still will not shut off when the unit reaches temp, set for 66 and had to shut it off manually at 58
Needless to say we lost not only the 65.00 we paid them to destroy our camper we also lost the 120.00 we paid for the campground, Campers inn Merrimack NH. could care less as showed by their condescending attitude and «thats the way it goes comment».
I will never go to Merrimack Campers Inn for service, Sales, Parts or even a light bulb again, We dropped the camper off at Kingston Campers inn, they seamed like they care and we will have to see how that goes I will post on the outcome when we get our camper back from Campers Inn Kingston.
Brian C.

I’m only putting a 1-​star rating because Unilocal doesn’t allow zero stars. My boyfriend and I had such a «wonderful» experience most recently with the moral geniuses of Campers Inn of Merrimack.
We walked in there three weeks ago after identifying units online that they supposedly had on the lot that matched our needs and specs. Ben McDonald was our salesperson and he stayed with us a few minutes as they were closing on a weekday evening. We’d just driven 2.5 hours in traffic to get there and made sure they stayed open as we arrived right at 6pm, their closing time. We appreciated Ben staying a bit later to take us around; then again, he and they are in the sales business so we’d hope and expect a sales associate would do so, especially when they’re in a competitive industry and two well-​meaning people went to great lengths to come see their product.
The unit we had targeted as our first choice wasn’t even on the lot despite the website saying it was. Ben didn’t know until further research that this unit was down the road in their other storage yard. Alas, we checked out other comparable units. We found one that we were very, very interested in and let him know that.
Ben followed up with us the next day via email to see where we were in things and we informed him we’d intended to put a deposit down on that unit as we sought outside financing. We gave Ben our card info for a deposit over the phone and per his words, they would have their finance department «pull the file» on the unit, which we understood as meaning they’d no longer list it to the public or make it available.
Over the next few days, we continued to see the unit remain on the site which we thought was odd. Nevertheless, we trusted Ben and the company that our deposit was surety for claim on the unit while we secured financing through our own institution. We exchanged emails with Ben over the next couple days explaining that we’d be out of town on business for a few days and would be finalizing our funding source upon returning home within a few days after.
A week after our last correspondence with Ben, we emailed excitedly informing him that financing was all in place and we were now ready to go on arriving at a price and later a purchase and sales agreement. Much to our dismay, we received an email response from Ben that the unit had been sold to another party out from under us.
Ben admitted fault with the situation and stated the reason this happened was that the finance department employee had abruptly left their position (tough employer???) and our deposit had somehow fallen through the cracks. Well, the fact the unit remained prominently on the Campers Inn website was clear indication no «file» was ever pulled and no claim was given to us via deposit for first right of refusal. Secondly, Ben clearly had zero follow up on this situation both internally and externally (with us) to have seen any of this coming.
My boyfriend called Campers Inn immediately to speak with Ben. The receptionist told him that Ben was unavailable so he called back twice more to speak with him and finally got him. All we got were hollow apologies and no real explanation or recourse towards progress of getting an appropriate 5^th wheel RV trailer. We wasted a critical 3 weeks of our time planning on getting this unit that we had the infamous deposit on. Not only that, but we had spent those 3 weeks as well finding ¾ and 1 ton pickup trucks that could handle the weight class of the unit we supposedly had a deposit on.
Campers Inn is a bush league outfit and no one there seems to give a damn about much of any accountability. For once, we actually felt upon meeting Ben that there could be a real genuine person behind a sales desk and not another snake oil peddler. Guess we were wrong. Considering Campers Inn is 0 for 15 in getting a single positive review here on Unilocal,it looks like we are not alone.
It all works out in the end though as we’ve found a much better unit that’s much better priced as well. Hope others on here have had positive outcomes in their RV search despite being misled, lied to and robbed of time and energy by the all-​star sales and finance crew over at Campers Inn. If anyone goes in there from now on, you may as well ask the janitor to be your salesperson as he will likely be more tactful, knowledgeable and honest as the remainder of that gang.

I called Campers Inn on the 19^th of August needing the tires balanced on my new camper. The nice man on the phone said he could get me in fairly soon, which would be the 27^th and that I could even pick the appointment time. I was more than pleased, one week out was not bad at all. We are staying in a mobile home park/​campground so it takes quite awhile to get the camper road ready. It includes climbing under the camper to turn the water off, disconnecting the phone, internet, television, emptying water tanks, pulling in slides etc etc. It took us a few hours to get on the road and then an hour to drive to Campers Inn. When we arrived the first question that was asked was «did you buy the camper here?» I said no but the person that gave me the appointment knew that I had not. Long story short, they refused to balance my tires. So I drive an hour home and take two more hours hooking the camper back up onto the lot. The thing is, I am/​was a customer! I bought a brand new motor-​home from them a few years back.
Like Julia Roberts said to the clerk in «Pretty Woman»…“Big Mistake, Huge”

The problem was not with our salesperson. The finance department was horrible to work with. We were told after visiting the dealership we would hear back from them within 2 days, we had to make repeated calls for information. Also, the Business Manager called my wife sneaky… not once, not twice, but three times after we had brought a coupon in the day we were there after we had got a online quote. The coupon was for $ 500 off a new purchase. It was no big deal to me after we supposedly got the best deal possible, but there was no need to make us feel like we were being cheap. We got the exact same trailer at a competitor for $ 3,000 dollars less, there had to be some room on the price. I did receive a letter of apology from our salesperson that I assume was in response to my initial review, that is why I bumped you up to 2 stars.

Needing repairs done I checked around and realized the closest repair shop to where I was staying was Campers Inn Merrimack NH we were scheduled to bring it in 3 weeks later and first thing in the morning on June 2. Since buying my RV when getting repairs done I would go to Camping World and generally they’d start work right away. Swinging by 3 days later I couldn’t help but notice it hadn’t been moved or touched by mid-​day? We complained and it was finally brought inside to be looked at and they found we needed a rear axle which would have to be ordered built and shipped by freight meaning about another 2 week wait. We obliged and looked forward to hearing from them once the part was in and ready for pick up. We needed to get some things from the RV on Thursday June 18 and were pleasantly surprised that the part we’d been waiting for had arrived while speaking with sales and service rep we had mentioned how expensive Hotels are and how much we looked forward to getting back into our RV home. Being understanding he said he’d hoped it may be ready by end of day Sat??? Well we just gave them a call and our RV is still sitting and hasn’t been touched yet and were told that it will be done «sometime next week»??? …WOW L such poor service and customer appreciation it’s no wonder they have such a poor reputation. I will never recommend to get any work done there and will not give them any of my business ever again. I highly recommend that if you want good service go ANYWHERE ELSE BUT THERE!!!

if I could give zero stars I totally would have. do not go to this dealership. bunch of incompetent crooks. awful service department, the management is ATROCIOUS and they are liars. NEVER return your calls.

We stopped by twice to look at RVs. We asked for help. No one even acknowledged us. But the nice lady at the reception desk told us to take a free hot dog and coffee. Both were good. Hot dog was tasty and nicely steamed. Bun was fresh. Nice condiment selection… mustard etc. Wow. Impressive indeed. They do sell RVS though, right?

Worst experience ever. Walked in and then walked around showroom and the went out to the lot. Not once did anyone ask If I needed help. All the units were locked so you couldn’t even look in them. What they didn’t know was I in the market for a upper level RV or Motor Home I guess I will take my business and money somewhere else.

This place doesn’t even deserve 1 star. Bought an RV through them… then the loan paperwork never came. Called them repeatedly to find out what was going on & nothing. Finally after a month they tell us that they messed up the paperwork & we have to do it again that day before 4pm or we have to start over. This was around noon on a weekday & there was no way we could get there by that time. We decided to say forget it. By that time we were so fed up that we didn’t even want the RV anymore. It took 2 weeks to get our deposit back. Again lots of phone calls & no one knew what was going on. This place is horrendous.

Look, I can understand people’s frustration about getting crappy service from Campers inn. I too was in that camp last fall when I was getting some warranty work done. Skip was there and he NEVER returned calls. Had my rig for over a month and when I showed up, NOTHING was done. I was completely ticked off. contacted the service manager, Brendan, and told him all about it. He personally told my he was going to oversee my warranty repairs in the spring. I decided to try them again when I found out he is no longer working there.
They did a great job. I even had them do some personal work like a central vac install and LED exterior lights. Perfect. Will go back as long as these folks are there. They seem to have turned a corner in my eyes.
Up next solar panels. I think they will do a good job on it.

Campers Inn does not do what they say. They talk a good talk but do not follow through.
We bought a new Tiffin Nov 2014. the salesman –Marc– blew us off completely and did not care that we had a lemon. Told us to call the manufacturer… I would have expected them to stay with the unit or send back to Tiffin to get all the issues corrected. The sales staff do not deserve any good remarks. They take your money and RUN, RUN, RUN to the bank. I really expected them to take the unit back, Fix the issues, whether at their own shop or bring back to the factory. We ordered a brand new unit because we did not want to be in the repair shop monthly. The sales man said bring it back to us for warranty work… we did what the salesman said. Shame on us…
why did we buy from Campers Inn if they don’t stand by their product. Every time we brought it up for warranty work (5 times). we called our salesman hoping to get support… He did not even care or call us back. Finally when we got so mad and frustrated that the salesman Marc would not call us back… They tried to have us arrested because we were frustrated. They only want to hear good not bad…
I need to add that the service people and the mechanics deserve a better rating but it seems keeping happy customers is out of their control. Brandon the service manager actually bent over backwards to help us. He was sympathetic and tried to help but that did not solve our issues– we still had many issues to be addressed. he had little control over refunding us for the Water heater upgrade that we purchased that was a lemon and was taken out being replacing with the stock water heater. We felt we should not have to pay $ 1500 for an upgrade that did not work. But Brandon had no power to get our $$ back. there was also one service writer a woman that was let go, she was very understanding of our frustration and was wonderful, they fired her. So it seems when the service people stick up for customer they get canned. Brandon is top notch and I have nothing bad to say about him. he tried but without support of the organization his hands are tied. He should be in-​charge of the place. But not the man –Marc who made money on the sale.
We are also in business in the sales and service area. if we had a customer with that many issues with a product. we would be the ones calling the manufacturer demanding service on the unit. This place is the opposite. you pay a lot of money and don’t get the service to back it up. nobody a campers inn had the power to satisfy a customer.
It is the salespeople that do not care. We even talked to the owner who said he would make it right. It is still not right– after 1.5 years owning the unit we have not had a problem free vacation with the Tiffin. I hear Tiffin is a good brand and Bob Tiffin the owner had paid for all the repairs with warranty work. But I would have expected more support from the owner and sales staff to get the unit working. It was at campers inn for months after we purchased it.

update… was told that they got new staff and the previous are gone. I thought I would give another try. dropped off last Tuesday and still waiting to be looked at. Hoping they can fix problems and work with me this time. Same problem I had last time. Not sure if fixed previously but RV manufacturer is absolutely worthless. Don’t expect a new RV to be problem free. they are poorly constructed so plan on service… I am hoping for some good or great service. will let you know in a couple weeks. I am being optimistic. Last time it was 5 weeks!!! good thing I am not going on any more trips this fall.

We spoke to the corporate contact who replied to our review. Their policy is to provide no reimbursement due to their inability to deliver even close to on time. We lost approx. $ 2,000 in deposits etc and half a season due to the issues in their service department. The end result was «we apologize for the inconvenience.» Lack of customer service and accountability extends to the corporate level. We’d strongly recommend this establishment be avoided. This was my worst customer experience ever.

Horrible service department! They never return calls. Had several service calls the first few weeks we had the camper and because they never fixed the original problem, we called a serviceman that was recommended by the campground. They make you feel like a superstar when purchasing the RV but watch out once it leaves the lot! Would never recommend or buy from here again.

I bought here new a couple of years ago, also bought an extended warranty. Problem is you can not get them to service anything. Made an appointment earl may. Appointment 6 weeks later and I drop it off saying I need it in 10 days. Call on day 8 because I have not heard anything. Don’t know when they will get to it. Skip in service tells me how far behind they are and can’t find help??? Really? Skip says they sold 23 units last week and they had to get those out. I send email to joe who I bought from, joe does not respond. Send 2 complaints in on website, no response. I pick up camper to take camping– go figure. I ask them to call me because they promised me I would still be in life for service. We’ll see if that happens. Next step consumer complaint to nh atty gen office? I will not buy my next camper here ever! Should have stayed with lev at outdoor sports center in concord, nh they were great.

Campers inn definitely lacks any type of quality customer service I’ve been in there several times only do to the convenience of their location and I can’t tell you how many times I’ve left product behind that I wanted to purchase on the counter and had to walk away due to lack of service I give it two thumbs down.

We finally got an appointment for a service tech to come look at the awning on the trailer. He came out on Friday June 6^th. After telling Scott Murphy, the service manager, what the problem was and him knowing what was needed he sent the service guy out with no parts or an explanation of the problem. The service guy was polite and professional, but you could tell he was embarrassed about not being able to do anything. He took a list of parts needed and tried calling Scott Murphy, the service manager, and Scott Murphy didn’t answer the phone or call the service guy back in a reasonable amount of time, so he had to leave. Before he left, he said Scott Murphy, the service manager, would call by Tuesday June 10^th with an estimate for parts/​repairs. He has not and called nor returned any of our calls. It is now June 14^th. If I had known this is how they treat their customers, I never would have purchased anything from them. This has been an ongoing, aggravating process since May 27^th with no resolution in near sight.

Just returned from Campers Inn Merrimack. What a sham this place is. I just bought a Tiffin Allegro Bay from a private party. He told us from the start that he had an appointment for warranty work on June 10. at Campers Inn where he originally purchased the RV. The recall on the fridge and the back up camera needed a new screen. We got there and the service guy had no record of our appointment. We had the name of the person who he made the appt. with and was told he quit. NICE. I asked if the purchase of 6 new tires with installation would get the work done and was told he couldn’t even get anyone to do that. I understand this is a busy time but get the right people and get the work done. They just threw out a $ 4000 job… plus all future work from us. If you make an appointment it should be honored.period. No stars… not even a half.

Went in to schedule our RV for inspection and service. Have spent several thousands of dollars there in the past few years and always been satisfied. Was turned away as the service manager said they do not service RVS that they did not sell anymore. Too bad — our business is going elsewhere now. Boo!!! Hiss!!!