R & U Auto Body

I was happy with the work they did, there was a delay in getting the car back. Communication was not great but in the end they provided a rental car for a long weekend when they couldn’t have the car ready in time. The car looks like it is brand new, if you are OK with staying on top of them, the work gets done and The owner Ron seemed like a good guy.

Shotty work! And horrendous customer service! They used all used non-​Honda parts and didnt replace my windshield properly so that the rubber seal came off within a week! The interior fabric is sagging now because of this! Not to mention they kept telling me they would have my car ready in 2 weeks! They ended up keeping my car for 2 months! I also got charged over $ 1300 in car rental fees after they told me they would take care of it several times! I spoke to Rich who told me to speak with the owner Ronnie… However, when asked when Ronnie would be in, he said he didn’t know EVERY TIME I CALLED. I emailed them my bill from the rental place. Not even a reply. When i called again to speak with Rich, and i expressed my frustration, he told me «to do what I gotta do» to get the money back, which is go to small claims court! It’s been almost 4 maybe 5 months and still haven’t gotten my money reimbursed for the rental! Do yourself and your wallet a favor! Don’t go here!

Shotty work, bad attitudes, smooth talking crooks. Stay away!!! Merrick collision is directly across the street and they are a thousand times better.

RUN from this place. They are con artists. My car was towed here after it was hit by another vehicle. It should have been totaled. They kept my car over 2 months telling me that they hadn’t heard back from the insurance company. Then I get a call one day to pick it up. NOT ONLY did they NOT fix all the damage that happened bc of the accident they also created MORE damage. Letters were missing, the undercarriage wasn’t bolted to the rest of the car, instead of replacing hubcaps they spray painted the shredded ones, all the tire valves were missing, and many many more issues! … over 10K in damage on a car that was only worth 11K prior to the accident. Now its worth nothing, its junk, drives clunky, hard to maneuver, noisy as all hell. They never contacted me about estimate and just are concerned with profiting off their customers. They are practicing major insurance fraud and do a shitty job. DO NOT RECOMMEND.
They have major attitude and are derogatory to me and talked badly about me while I was on a three way telephone conversation with Ronnie and the insurance company, they said I didn’t know what I was talking about and that I didn’t even speak English — I grew up with family and friends that own auto body shops and I am born and raised in NY. How do you treat your customers like this? AWFUL place and AWFUL people.

Took them 2 months to «fix» my car. At first job was supposedly done then they said the reviwer needed to come again. I pick up my car and a part was still wobbly by the window. I called them back and was met with attitude. I was told call back in a week we’ll order the part. Called back, guy flat out said we forgot to order. Well now since he put in the wrong item, it ended up breaking a clip by my window which I am now paying out of my pocket to replace. I dont know if it was bc I was a woman or a minority, but the customer svc was downright rude. I would NEVER recommend this place to anyone. Stay far away.

Came here to pop out a dent and light paint work. Was quoted heavy by one of the guys and then the owner, Ron, came to take a look. He said he would pop the dent out and touch it up for no charge. I was baffled and didn’t believe but left the car with him a few days later.
Dropped it off no hassle, he said just call after 12. Called after 12 and it was done, dent popped out and paint touched up. He refused any money because he said it was no big deal.
I’ve come here in the past and have always had great service when I deal directly with Ron.

I am not even sure where to start. I was involve in accident. Their tow truck appeared out of no where before police appeared. My guess is the police officer called them as their so call side pocket money business. The person who towed my car spoke lies like water fall non-​stop. The total damage was 2200 dollars, but they end up charging insurance 5200. Car was released about month and half ago for minor damage. It was still making some sort of noises from the engine. So I asked. they said. Oh, don’t you worry. it will be fine. In time nothing changed. i called and asked for help to fix this since the engine light was keep on appearing. THEIR RESPONDS WAS. SIR WE DO NOT WHAT ARE YOU BABELLING ABOUT. WE FIXED AND PERHAPS YOU DID SOMETHING AND NOW YOU ARE BLAMING US. THE FUNNY THING IS THAT THE PERSON WHO EITHER RUNS THE PLACE OR MANAGER TOLD ME TO BRING IT BACK IF IT FAILS OR SOMETHING. Moral of the story is to STAY THE FUGE AWAY FROM THIS SHOP BECAUSE THEY ALL OUT THEIR FOR YOUR MONEY. BADDDDDD CUSTOMER SERVICE AND WORK. SAVE YOUR SELF.