Kiddsmiles

If I could post a big Zero, I would. Stay far, far, away from this place. Front desk, very rude.

Not 1, not 2, not 3, but 4 video game stations for the kids to play. Coffee/​Tee, and a lovely waiting area with Televisions.
They get filled up fairly quickly; but that gives you a sense of how much patients they have. I love this place, and my son loves it even more! Extremely friendly staff, very caring, and they pay close attention to their patients. Will definitely recommend.

I would not recommend this office to anyone. The front desk girls are extremely rude, as are the receptionists that answer the phones. They never have any time to deal with people standing in front of them. They consistently screwed up appointments I made for my son. When I called recently to make an appointment to give them one last shot, I was told they wouldn’t see my 12 year old son. «He should be going to a general dentist, bye». According to their website they see children and adolescents, but like most other happenings there, they fudge things to suit themselves. The woman didn’t even stay on the phone long enough to ask any questions about that comment. Do not take your children here, save yourself the headache. I work in a doctors office and if I was ever so rude, I would be out of work.

Giving 4 stars because appointment scheduling is usually pretty annoying here. Other than that the office is great the dentists are great and my kids don’t mind going to the dentist at all! Happy to have finally found an awesome pediatric dentist for my kids !!

This shouldn’t even get one star when I was younger I went here and I am very cautious about needles it looked like one I got scared yelled for my mom they kicked my mom out of the room then I was screaming help cause the doctor started prying my hands open to prove to me it was fine I said stop my mom came in and we left this is not right

I have been bringing both my kids here for several years. I have never experienced anything but true proffesionalism from the dentists, hygienists (a big shout out to Katie) and front desk staff.
They take their time and are patient and kind. My kids never carried on at the dentist, even at a very young age, but if they had I am sure the entire staff would have handled it well.
At our recent visit we had Marilyn as our hygienist for the first time and she was excellent as well. I highly recommend them!

My kids LOVE going to the dentist!!! Everyone at Kiddsmiles are so friendly! I highly recommend them!

I’m not sure how all the people that wrote reviews had such horrible experiences!
I was recommended by my son’s insurance company.
Today was my «just turned» 4yro first visit to the dentist (I know I’m so horrible I waited so long) lol
I got there 10mins past my appt time. The front desk ladies, were kind and did not have a problem with my lateness.
He immediately ran to the Playstation area to play a Toy Story Racer Game.
Which allowed me to quickly fill out the forms that was needed.
We were called in 3 minutes later. As we approached the back area. My son notice the rocket ship, aliens, huge astronaut, etc. he said «this is so cool»
We entered a doubled room that also caught his eye. With a huge flat screen in front of the chair, currently showing Doc Mcstuffins.
There was another patient on the other side. But still felt very private.
The dental assistant was extremely kind and welcoming. My son became pretty nervous. But she won him over after letting him pick a a cotton candy toothpaste for his cleaning, new spongebob tooth brush, stickers, and a token to get a prize.
She got the job done by any means!
By the time the Doctor came he was pretty comfortable. And allowed her to do her part.
I let him have 5 more mins on the Playstation as I made a 6 months appointment.
All in all I’m glad my son had a great and comfortable experience at the Dentist !

Samantha the Hygienist was great. the Doctor (it wasnt Dr. Michele) i was not happy
son was not cooperating today, she asked me to wrap my legs around his and my arms around his body… i do not want my son to have a bad experience sp i said STOP l am not doing this. She told me how he will act the same way if i let him get away with this… smh.
I know my kid, he usually won’t act like this and had an off day. This was her first time seeing my children…

Aside from 4 video game terminals there are NO toys there whatsoever, nothing to keep the kids occupied. Which you would expect from a kids dentist…
There’s a $ 55 cancellation fee if they don’t get 24 hours notice and if you show up over 10 minutes late they won’t take you. PLEASE with unexpected illnesses and kids being a bit slow and stubborn sometimes you must be kidding!!!
There’s a sign that says «No ball playing in the office» which I could understand BUT they give the kids a ball when they finish their visit. And it isn’t even a soft one, it’s about as hard as a lacrosse ball. I won’t even let it in my house!
Lastly you would think they would make the actual dentist chair experience a bit less crazy, but there are TV’s blasting and all the instruments are laid out. Dont you think the hooks and scrapers shouldn’t be visible when the child walks in? Common sense here people…
Just go to your regular dentist and work with them, it would to be better. Will never go back again.

Front desk girls have serious attitudes.. Dentist was very nice and professional. They have a strict 24 hour policy for missed appointments. They want $ 55 for not giving 24 cancelation notice..

If there was an option for zero stars I would give it to the front desk staff at the Merrick Kidsmiles location including Nicole, the office manager. What an awful place to have them work when they are so incredibly rude to parents and children alike. They have no compassion for their patients, respect for the parents or common decency to be polite and respectful. I waited for an appointment for nearly 3 months to be called and have that appointment cancelled. If you choose to visit this office and have any issue with insurance you will have to figure it out on your own as they are completely incompetent and cannot figure out any insurance issues themselves. My personal advice would be to completely stay away from this company you do not need the aggravation. One thing is for sure they won’t care if you come or go they do not care about the customer.

AWFUL… great dentist, but the front desk staff is so rude I will never bring my kids here again… will NEVER recommend to anyone!

great doctor, but front desk girl were so rude… never ever go back again. she shouldnt work at pediatric dentists office.