LaserShip

An order from «Plated» was delivered by LaserShip on Feb 1^st — it was delivered late (8 PM or later) and the order was left at the roadside instead of being delivered to the door where we could see it. Therefore, the box sat outside all night. For those that don’t know, Plated is a service that provides complete meals — including meat and other perishables — by delivery. I am sure the people at LaserShip can read; however they still chose to leave a box of perishables practically in the road. If it had been raining or hot or if there were hungry critters roaming around, the box would have been ruined. If it had snowed, the box would have been plowed over and not found until spring. I contacted Plated regarding this but unfortunately, they cannot change the delivery service to a more reputable one for us. I will never use LaserShip for anything and I hope Plated rethinks their delivery decision soon. I like Plated but LaserShip is an abomination.

OK I have no idea why all the other reviewers have such a bad time. In the last year or so I have probably had 8 to 10 Amazon packages delivered by LaserShip. Now the truck or van is not typically a late model vehicle all spiffed up with a fancy logo or paint job, but it does get the job done. I am notified by Amazon when items ship and with a projected delivery date. I very case that package arrived a day EARLIER than projected. I also get a text from Amazon letting me know the delivery will be that day and a text at some point after delivery. And no I have no connection with the company just a happy customer.

Never even heard of this company until i ordered something from amazon. I received a text saying the package was left on my front porch, and it was no where to be found. I called customer service and they apparently couldn’t find my house so they left it at someone else’s house. I understand my house is a little confusing to find but they could’ve just not delivered it. Now i have to wait 48 hours for them to conduct an investigation knowing the persons not going to give it back anyway? I called up amazon and requested another shipping company. My advice to you is never use this company, its not worth the headache.

Never heard of this company untill
sent my two packages thru lasership and after seeing the reviews i was very skeptical. First package arrived very quick and the driver delivered package like you would expect from any other carriers. The 2^nd package was left at front door according to tracking. Called up customer service and was told 48 hours it would take for them to start investagation because it was a friday. Unhappy so I tried calling up the regional office in Meridan and went to fax noises. So I decided to drive to the facility and after going to loading dock that was open I was able to speak to someone and found out driver chose wrong option on scanner. I did get my package delivered and was able to find it with ease as it was left near the front door in visable site. Their setup at the regional office is bare bones at best as they are trying to get things going and the phone number there is a fax/​phone setup on one line and was told you have to keep trying. They are a smaller version of UPS and was told that they are working to correct the negative complaits. The only reason why I am giving 2 stars is that one I did receive my packages and two the people at the regional center in Meriden were very helpful. This company has a long way to go and since all the e-​retailers are starting to use them probably due to costs I expect to see more of Lasership. Oh by the way if the customer service wasn’t very rude on the phone after i asked to talk to a supervisor and after a 10 min hold and a hang up on twice I might of given 3 stars but thats pushing it.

Package with expensive items was left out on the curb near the mailbox. It took me two days before I even found it lying in the leaves. The package tracker said that it was left «at the front door». The last time I checked, my front door is not the gutter. Judging by all the other reviews, I am lucky that I found the package at all.

Another delivery left at the curb like trash from Amazon using Lasership, and now a package from Zulily with 9 items for Christmas shows delivered but never was, the company has no «company vehicles» it has the employees or their friends take your packages in their personal cars and drop them off… yep your package is on top of someone’s dirty clothing, fast food trash, whatever is in their car. Thumbs down all the way around, don’t know how anyone can even consider this shitty courier service.

Absolutely terrible nothing good to say about them. I have had to deal with them thru khols and Walmart and it was constant phone calls and run around. Lies lies and more lies. The most dishonest company I have ever dealt with. Generic useless message responses.

Laser ship is the worst delivery service out there. They have lost several of my packages and when I do get a package it’s always late. They can never seem to find my house, they have a new invention called GPS. I don’t know why any company uses this service.

Lasership? More like LoseYoShit. Worst courier ever. Customer service takes at least an hour and doesn’t help at all. In fact, it seems like if they know your package will be late and is perishable they just won’t tell you anything. At most, they’ll tell you they can’t reach the office. The fact there’s no direct number is telling as well. All listed numbers go to fax machines because they know they’re terrible and don’t want to deal with ornery customers. STAY AWAY!

If you see that your package is being delivered by lasership, then you can pretty much assume you have a ⁵⁰⁄₅₀ chance of actually getting your package. They «delivered» my package but I never received it. Customer service said they would send the driver back out to look for it and then call me back. I never received a phone call. This is the 2^nd time this has happened to me with Lasership. First time was in Miami, FL where they delivered my package to a house 3 blocks away and the person living there actually brought my package to me. The absolute worst shipping service. I just don’t even understand how they mess up so often.

For some reason, Anthropologie has been using Lasership to deliver their orders and I’ve had a problem every single time. Today I found my package on my porch open and completely empty of all the contents. The past other two times I didn’t receive a package at all. I never have this problem with any other mail carrier. These people are so careless and the customer service is appalling.

I have never had problems with a shipping carrier company more than I have with LaserShip. My package was in Meriden for an entire week before I finally had to pick it up myself at the facility. My package was «attempted» for delivery 3 times, and delayed until the next business day 3 times. I called customer service 4 times throughout the week, finally telling them to please call me if they have an issue again when it was out for delivery that day. No one ever called me. I am certain that they probably did not even get out of their vehicle and attempt to deliver my package. Eventually, after arguing with customer service and getting nothing one, I spoke with a supervisor who arranged for me to pick the package up at their facility. The facility is a sketchy building with no signage. I did pick up my package, finding the box to be torn apart in a couple places. I will never order from Kohls or Amazon if they are using this carrier. I have never been more frustrated with a company. DO NOT USE!

I’m an Amazon stockholder and have been a loyal Amazon Prime customer for years. That’s all ending because of Lasership.
Lasership delivered three packages late in less than a month. The first time, they claimed that their driver got into an accident on a Friday. Funny thing is my package was due Thursday. Amazon didn’t make it any better. In fact, they exacerbated the problem by lying about it. After my third package failed to arrive, I had an online chat with Amazon on December 10. Here’s the pertinent part of that transcript:
Me:OK — but I’ve heard that before regarding Lasership. Can you confirm that they won’t be delivering my future packages, or are we just going to hope that they somehow start getting it right?
Amazon:Okay, I’ll forward this to shipping team and ensure that they won’t ship your package from Lasership.
Me:I don’t want any future orders shipped from Lasership. They’ve been late on the last three orders they handled.
Amazon:Sure, Michael.
But just today, another Amazon order was shipped to Lasership! I contacted Amazon and customer service told me that there’s no way to exclude a particular carrier from making deliveries. So now I’m stuck. Lasership can’t delivery on time, and Amazon has resorted to lying to their customers to make them «go away». Well, they succeeded. I’m going away, and I’m not coming back. Bye Amazon — it was great while it lasted.

I ordered a package from Amazon Prime. It said it was being shipped through lasership and it’s been 4 days since it said it would arrive. I called Amazon and they gave me a prime extension. Amazon needs to stop using this horrible service. If I could rate negative stars I would.

Similar experience to other reviews I have seen online. Tracking said that my package had been delivered and left at my front door. Checked all around the house and checked around the mailbox at the curb and found nothing. Waited 24 hrs just in case. After reading the terrible reviews about drivers not even coming to people’s doors I decided to look further afield. I finally found my package down the road propped against a sign that indicated the direction to my house. It was soaking wet. The driver obviously didn’t even come down the road to find the house, never mind even seeing my front door. I will report this incident to Amazon because it reflects badly on them Perhaps they will stop using this this terrible shipping company.

I order from
all the time and have always received my merchandise. placed an order last week and package was never received. Per the laser ship reacting it says it was delivered and left at front door. The day it was alleged delivered I was home all day and I can assure you no one rang my bell. I called them and they said there is nothing they can do. I will never order from a company that uses this carrier. Their customer service was horrible!