Island Security

I was a loyal customer of Island security for 12 years and now cannot believe that I stayed with them for so long. For over 6 months I have been trying to cancel my service since I no longer use it. I now have a cheaper and much more modern service. I have tried to cancel through email, phone, and mail several times, only to be assured that all would be taken care of. Instead, my credit card keeps getting charged and when I call, I am told that the owner will have to review my contract to see if «I am allowed» to terminate it. After over a decade of paying them, this shouldn’t even be a question. I am still fighting this (it started in Feb.) and it is still not resolved and my annual payment has not been refunded… Do yourself a big favor and use anybody besides Island Security…

Recently got an alarm installed and I could not be more pleased, I had ADT and had way too many issues with false alarms and not being able to get in contact with anyone, was told someone would be out and never showed so decided to support a local company! Mike was the name of the tech that came out he was very personable and showed me everything I needed to know along with answering my many questions. I had forgotten how to bypass a zone and I called and was surprised to speak to the owner who was not only extremely helpful but so nice and very funny. Feels good to finally feel safe and to know that the owner actually cares and takes the time to interact with his customers instead of being put on hold and having to speak to someone from a call center. I give 5 stars for excellent service and for them not being pushy in sales, good deal and amazing quality! Thank you !

I’ve used the company for 10 years, for a very simple un-​monitored home alarm system. We have 13 security sensors and 3 control pads in our 3000 sq ft house. Very simple. The installation 10 years ago was perfect, the reliability of the system is perfect. We have used it every day. We had a recent service call to add 2 more sensors, and it was the same guy from 10 years ago. Works fine.
The company uses a commercial answering service, and it’s not very good: long holds, etc. I sympathize with Island Security, because, as a small business, they have to keep their overhead low. Calling them requires patience.

I just got an email that there was a comment made on this review (FROM 4 YEARS AGO!), so I look it up. I find it mind blowing that the owner decided to comment on my review now. Apparently it didn’t matter at the time that his company provided the worst customer service experience I’ve had in 40 years, but now he feels the need to respond for some random reason. And he says he is sorry that they couldn’t please me. Maybe if they had reached out closer to the time of «service», instead of 4 freaking years later, I might have changed my opinion about their goals and motives. Just like my original experience with Island Security, it’s all very very odd.

I have enjoyed the professional service that Island Security offers. As a long time customer I would recommend them.

I would recommend Island Security. Although I had some difficulty in getting ahold of someone, once I got called back everything was set in motion. They are very interested in customer satisfaction and reasonably priced. When there was a problem, they came back and fixed it at no charge.

I recently had Island Security hook up monitoring for my warehouse in Tukwila. I called on a Friday and had one of there techs waiting for me at 8am on the following Monday. I’ve had ADT at other locations and have been quite disappointed in there not so prompt service and higher than normal rates. All in all I give this company a ⁵⁄₅ and recommend using them if your looking to support a local business that is prompt and has better than average alarm monitoring rates.

Completely impressed with Island Security. I got quotes from 4 security companies and IS was by far the most reasonable, and he said he’d work with me to get my business because my mom has a system from them too.
I wanted a certain type of system and other companies spent so much time trying to change my mind it was annoying. I know what I want! IS listened to me and gave me exactly the system I wanted, including a panel in the bedroom so I felt safe.
Mike did the installation and he was totally professional and efficient, explained everything, made sure the wires were invisible and everything was aligned. I used the system yesterday and no problems whatsoever, and mike said I could call him anytime for problems if they occurred. He was awesome.
I am so glad I picked island Security. They are great!

We have used Island Security for 12 years. We have been very happy with the installation and recently had them come out for some upgrades. I will recommend them to friends

Probably wouldn’t have picked these guys over ADT had I thought it through. Had an existing system and it cost $ 225 to get the 2 add-​ons I wanted when activated which ADT would have given for free. Tech told me to test it after a month of having it, which I did. A snotty rep called and told me the police were on the way which meant they hadn’t followed their own procedure of calling our home to get the password and then calling our mobile phone first. Glad I tested it so at least I know it works. When this contract ends it’s ADT for us.

Bought a house with a security system installed, but no service. ADT came out and said that they would have to reset the system and install all their own equipment at a substantial price.
Island Security looked at the system and assured me that they could set everything up without changing or installing a thing. They also waived the setup fee and offer a lower monthly fee than ADT.
Friendly people and honest service. I highly recommend these guys.

I’ve received threats from this place due to my 1 star saying they know who I am and where I live. You are welcome to drop by anytime. Avoid them.
[Initial review]
Installed was not the best and we ended up having a lot of problems with the alarm triggering all the time. Tried to book 2 appointments to get this issue resolved between 8 – 8:30. First time someone who sounded very hung over called me at 9:20 saying he’s waiting for me. Second time, call at 8:55 asking where I am.
Getting the system uninstalled and going with ADT

Worst Customer Service Possible — DO NOT GO WITH THEM!
We have been a customer for 3 years and have NOTHING BUT BAD EXPERIENCES with them. Initial alarm install was higher than competitors, but decided it was good to go with a local company — SO WRONG. Somehow we got wrangled into a 5 year contract, but WE WOULD RATHER EAT THE COST THAN STAY WITH ISLAND SECURITY.
Issues (not an exhaustive list, just the ones today):
1. They were almost impossible to get in contact with unless they wanted money.
2. They charge for all phone calls to their number if they deem it could have been answered by their cryptic website.
3. We could not get additional sensors or the system modified or tuned without many calls and emails.
4. We had several false alarms that we were charged for that turned out to be a motion detector that should never have been installed where it was (Island Security were supposed to be the experts, but it was our issue somehow at $ 280 in fines later).
5. They had given us a written statement that Seattle Police took 3 – 4 hours to respond so they recommended we go with a contracted security service — this info on SPD turned out to be false.
6. Had at least one alarm where security never showed up — only found out about it when we were billed as if they had.
All in all, this is a really poor execution for a small company that should be doing everything to keep goodwill among its customer base.
Going to the big national firm, Broadview/​Brinks — at least they answer their phone.
Pros: None — Company does not even respond to alarms
Cons: Non-​Responsive, Extra charges, Bad Attitude, Do not answer phones