Sears Auto Center

I’ve never really shopped here before but we needed a washer and dryer and we shopped online for a while until we saw that Sears had better sales than others. So, we went down to the store to see what set we liked and how fast we could get our new washer and dryer. Jim (I believe he’s the sales appliance manager) helped us and I have to say, he was very helpful and nice. He didn’t try to sell us something very expensive; he asked us questions about how often we wash and how many people we would be washing for and if we were interested in saving water/​energy. He then showed us the best models for us. He explained their return/​warranty policies in depth, and made sure we understood everything about the washer and dryer we were buying. I have to stay I feel great about our purchase and about the help we received from Sears.

Took my car to two places in town and got ripped. I’m not a mechanic and even I knew the sound wants coming from «tire wear.» Took it to Sears and they had their senior mechanic look at the car and found the problem instantly. They even recommended that I DIDN’T need the shocks replaced which another auto mechanic did.
They have my trust AND they know what they are doing. Highly recommend.

I was having the worst experience with my car battery at school, me and my boyfriend were literally the jumping couple always asking people for a jump in the parking lot! The people knew us. Finally auto center sold us a battery with a 3 year warranty for a great price with no bullshitting that any normal college girl would get from any mechanic with their «necessities for the car»

I went there twice, and got disappointed twice. It is a terrible place. I took my car once for oil change, and once for brake inspection. They kept me waiting for more than one hour, but nothing happened. I took the keys and left the store without my car being checkedt at all.

Wanted a battery none in stock bad customer service do not go to the merced mall store manager does not care about any thing.

Do not buy tires from Sears! Loyal customer for years until we had a recall tire from Michelin… no one at Sears in Merced could figure out what to do. They ordered a new tire… called and said Michelin sent them another recalled tire. Then a honest CSR told us that Sears warehouse sent the bad tire. But still can’t figure out how to help us. Called Michelin direct (for the 3^rd time) and even they suggested we go to another dealer. Big O here we come!!! I will NEVER use Sears again! They would prefer a lawsuit for my tire blowing than taking care of their customer!

I have used Sears Auto Centers in other towns for several years & never had problems. This is why I gave these guys several attempts to get their act together. I have now taken my own & a couple friends’ cars here & will never return. First, they steal your valve stem caps. Even if you have expensive chrome caps, they replace them with those cheap black ones & claim they can’t find yours when you ask for them back. I had to get the manager involved before I got the chrome ones back. I’ve also had the valve stem caps with built-​in pressure gages disappear only to be told they cannot find them.
When I went with one friend to get a blown out tire replaced, they told me a component needed replaced. I don’t recall the name of the component, but when I looked it up online, I found you need to take apart the engine to find the component. Yet, the Sears tech said they saw the component was worn & wanted a couple hundred dollars to replace it. Sounds like they routinely take car engines apart when changing tires.
The last time I took my truck in, I was told a knuckle (?) was worn out & that the tires could not be properly aligned without the part being replaced for around $ 80 for each tire. They said it was millimeters out of alignment, but that it would cause alignment issues & I would need to constantly realign the tires. I declined the service & ask my trusted mechanics at Racobs Automotive who, after seeing the paperwork from Sears, told me the specs where well within limits & did not need replaced.
These guys have tried to rip me, my friends, and family off far too many times to just be one «bad» mechanic. This seems to be regular policy at this location.

I brought my car in to have the tires rotated. They examined the tires and told me that the rear tires have uneven wear due to cupping. The manager suggested to not rotate the tires because the cupped tires mounted to the front would affect the steering. So no charge. I will likely return to have my car serviced here. Thanks Sears Auto Center.

I wish I could review their ability to do an oil change, but I can’t. I’ve given them so many chances, but every time I show up, either there is no one behind one of the desks for ages, or the person is busy on the phone or with another customer for a long time (15+ minutes), and by the time they’re ready to help me, they tell me it will be a 1 hour+ wait. For an oil change.
It feels like they don’t want (new?) customers. It’s too bad, because when I lived in Fresno I always went to Sears and they were great, but the one here is terrible.

The auto service has always been pretty good here, but lately the customer has been horrible. I usually take my car to sears once a month for an oil change because I drive a lot for my job. I also get routine maintenance done for my car here. However, the last 3 times I have been here the customer service/​sales representative has been just horrible.
First it was a guy (daniel– I think that was his name) never called me to pick up my car when it was done and I knew they close at 7pm and it was already 7:15ish. I had been walking around the mall just waiting for them to be done. Then he calls me and in the most rude tone possible asks me if I was planning on coming to pick up my car because they were going to close. When I got to the counter (which took me less then 2 minutes) he asked if anyone had called me and of course no one had so how was I suppose to know.
The second time I go another guy was there to help me and I had asked him to charge one card half and another card half because I was in the process of switching banks so one of my accounts didn’t have sufficient funds. Well guess what he did… he charged it all onto one card and I received an overdraft. I had even asked him while he was doing it that it seemed as though it was all being charged onto one card and he said he was certain it wouldn’t charge all to one card.
Most recently, I called before coming to get my oil changed and the guy said that they could accommodate me in the short time that I had to get my car’s oil changed. When I arrive he tells me they can’t get it done on time.
I would NOT recommend this place to anyone. I’ve been to other Sears and they are okay but this one just has HORRIBLE customer service.