Merced Collision & Paint Center

I would give this business no stars for the type of customer service I’ve gotten here. The owner is hardly ever available and seems to be the only one that knows where any of the paperwork or records are. If you ever need a question answered you have to wait for him to call you back and who knows how long that could take. I’ve had nothing but trouble with them since the first time I had them do work on my truck back in 2006. The paint job chipped, they’ve had to repaint it more than one time and even painted it the incorrect shade of yellow. The reassembly was poorly done. Pieces of the body have been mounted on crooked, or incorrectly or have fallen off. Once I was driving and someone shouted to me that my front wheel was shaking, little did I know that it had been improperly mounted when they put on my rims, and was about to fall off! The only reason that I keep going back is because nobody else knows what they’ve done to my truck to begin with! Recently, I had to have one of my rims replaced and it took me almost 2 weeks to even find out what type of rim it was because I couldn’t get an answer, and then by the time they finally did reorder one for me and get it to me here in Santa Cruz, it was the wrong size, and had to be sent back to be cut down. They didn’t even offer to get me the RIGHTrim. Don’t go here. They suck.