Comcast Service Center

Ok. Since there isn’t a way to complain about calling into customer service, this is the only way i can complain. I do not have any issues with this location. I’ve been in there once and i have had great service there. But… call into customer service about the xfinity to go app for my phone… Different story. First you get someone that’s outsourced to the Philippines. They (99% of the time) want you to verify all of the same info you verified through the automated system, you tell them the issue and what trouble shooting you’ve already done (and surprise! This isn’t your first rodeo, you already know basic troubleshooting) and the first thing they ask you is to log out, log back in, uninstall… Reinstall… The same things you JUST TOLD THEM YOU ALL READY DID! Well… They can’t help you then. So they transfer to tier 2 where you have to verify everything AGAIN and tell them the same issues you told the last person. Of course, this is only done if they actually transfer you to tier 2. The last 3 calls I’ve made haven’t gone to tier 2… Please verify your info and I’m transfer you… And if I’ve heard «I’m sorry» once, I’ve heard it 10 times. I also hear «I’m sorry you feel that way» when I haven’t expressed a“feeling” but told them that they LIE when they say I’ll get a call back because I never do get a call back…
In addition, they ask for the phone number for call back and I already have them that at the beginning of the call! Then stupid really kicks in… They tell me i have to have internet through comcast to be able to use the to go app. Um… No you don’t! He even puts me on hold to verify with the supervisor that this is true… Me, I’m pulling up the app and playing an episode of a program that he can hear!!! As he’s telling me it’s not possible! I’ve had 3 agents tell me that. then i was asked if i was Sure i was using the correct sign In email address. i said yes, because i was currently signed in. if it We’re the wrong one i couldn’t have signed In… The last one i spoke to tried to upsell their service to me. they could bundle cable and internet for the same price i was paying now. i had already told her i didn’t have a pc, laptop or desk top and no tablet. i already have internet on my phone. plus their internet is worse that their application is! there is so much more to complain about! it’s just mind boggling how dumb this all is and how i can’t believe it could get any worse… and, never fails, it gets worse!
thanking– PEOPLE IN THE MERCED OFFICE THO!!!
THEY TOTALLY ROCK!

Comcast chat is kinda useless to me. I went online and used a chat to ask for a technician. They said they’ll send one but it never happenes.
So i went to the store location and asked for help. They are super helpful and friendly! And got this guy name jesse who helped me get a technician to come to my house on the same day. Like wow. Super helpful! (:

My mom’s bill had gotten higher than usual a couple months ago so she called in and the man had told her he could lower it for 6 months so my mom was a happy camper. However 2 months later (now) her bill went back up so she called and spoke to a girl that had no idea what she was doing. She told my about a promotion and said perfect let me transfer you over to someone that can change it for you. When she was transferred she spoke to a man that said she could not receive this promotion and there was nothing he could do for her. So she hung up and came here to this location. We signed in and waited a few minutes and a guy named Jesse helped us. He was the most helpful person I have ever seen at this location. He was able to help my mom out and answer all of her questions calmly. I appreciate that kind of service so much. Places like this definitely need more people like this.

I was at home minding my own usiness and Comcast solicitors came knocking at my door. The only reason I let them in was to help me fix my remote. They gave me a new one and were acting extra nice. When they talked me into a camera system, then I knew why. I felt bad and wanted to return the favor so I signed up for it. I never opened it and returned it WAY before the 30 days were up. WELL if you know COMCASTS lil tricks, youll know that, since then in April, they have been charging me as if I have theyre service. I was told if they cancel it, it would charge me over $ 200 cancelation fee. I explained that it was canceled and brought back way before the time. The comcast girl here in merced remembers me as well and has verified that but, NO ONE at comcast knows how to stop it without it charging the cancelation fee. I asked for a supervisor thinking id get someone who knows what hes doin and, for on, he could barely speak english, his spanish accent was so strong! But he managed to yell at me and basically call me a liar. His name was Manny identification number 0514 (if he even gave that right). He refused to help me and seemed extremely upset that I even asked for a supervisor. I had to call back to try to resolve this issue and they have had me on hold for almost an hour. This place is ridiculous!!!

Tried to get TV, internet and security. I live in a travel trailer at a trailer park. First, I was told I needed a trench for a ground for TV. That was day one, then day 2,/they tell me I can’t have security, but can have TV and internet. All week I waited around for this install to be jerked around and they don’t even know what the other person is doing.
We are supposed to just sit back and wait till they get their crap together? No one, not the reps, right down to the installers, know what is going on, so they just pass the buck, and we are supposed to be greatful they can install something for us at all. How can a company work like this?

Service was just OK in San Jose but AWFUL here. Don’t get involved with them.