Tyco SimplexGrinnell

I contacted SimplexGrinnell for a price quote to conduct a required annual inspection of my fire alarm system located in a 6-​unit investment property. This included 12 pull stations and the sprinkler system itself. I was quoted a price for both inspections of $ 399. On the date of the inspection, the 2 technicians advised that they were there to only inspect the pull stations and that the «sprinkler system department» would have to conduct the other inspection separately. After the 12 pull stations were inspected, I contacted SimplexGrinnell to schedule the sprinkler system and was advised that the cost for this separately would be an additional $ 300 for a total of $ 700. I objected and was told that this was the normal charge, despite the verbal quote of $ 399. Reading the fine print a little closer I discovered that they had quoted me $ 399 for only the pull stations; far different than the verbal quote.
I contacted USA Fire Protection in New Berlin, WI to request a verbal quote for 12 pull stations and a sprinkler system and was quoted $ 400 for the entire inspection; followed up by a written quote in the same amount. Needless to say I have hired USA Fire Protection to conduct this annual inspection each year as I found them to be honest, prompt, professional, and true to their verbal quote.
SimplexGrinnell is overpriced and would not reduce their price despite me pointing out that their competition is far more reasonable and despite the fact that they had conveyed the initial price of $ 399 verbally initially. A small price difference is understandable, but not 75% higher for the same services.