Kohl’s Department Stores

DO NOT ORDER ANYTHING FROM KOHL’S ONLINE! Yes, they pull you in with 30%, 20%, cash rewards, etc. but it ends up costing you. I order several items and received notification that my items would be shipped via 4 packages/​boxes. I received 3 packages/​boxes no problem. But the last remaining package showing 4 items shipped but the package actually only had 2 items. Right away I called and the nightmare began, at first I was hoping that the items were shipped separately but Kohl’s employee seemed to not understand asking if I was sure the package only had the 2 items. I was given a Case # and was told that I would receive an email regarding the status of the items within 24 hours. No email, made another call was told that the case was not reviewed yet. This Kohl’s employee stated that most likely they would credit my Kohl’s account and again would send an email within 24 hours regarding when I can expect the credit. Another 24 hours NO EMAIL, called again and was told the profile not case shows the wrong email address but yet when I placed the order they had all my information including my email address. NEVER AGAIN not worth the 30%, 20%, 10%, cash rewards, etc.

Kohl’s used to be my family’s go to place for clothes. Now it is just gimmicky. The quality of clothing has gone down tremendously. Some of the shirts are so thin they are literally see through. One wash and they fall apart. The coupons, cards etc are getting crazy. I forgot my Kohls cash and they would not let me use it shortly after it expired. I asked why and was told that too many people were saving them up. I said why is that a problem, people had to pay in the first place to get the Kohls cash, it’s not like they are getting free coupons and compiling them. I asked them if they were willing to lose a long time customer over ten dollars and they said yes. I refuse to shop there anymore and have found that Macy’s is actually very similar in price yet better in quality, and Jcpenneys has a better clothing line. The service at Kohls stinks too, so long!

Apparently Kohl’s doesn’t honor their written policy of a no hassle price match.
Purchased a vaccum cleaner from them last Wednesday and now the price is down $ 50 from that. They won’t adjust… this seems fraudulent!

My family are Kohl’s shoppers and have been for the last 16 years. This is our go to place for wedding gifts, birthday gifts, school clothes, and general comfy wardrobe selections. They’ve got kids women’s men’s all are stylish and affordable. There’s always something you can find at Kohl’s. They also offer coupons and sale prices to store card holders that are really tough to pass up. Customer service he always been good to us, and we have never had an issue with returns or other service issues. Almost everyone will greet you with a smile and ask if they can help you find anything.

Kohl’s advertises a hassle free return policy but they lie. My mother-​in-​law bought my wife and I a robot vacuum from their website and had it shipped to us in Hawaii for Christmas. At first use the vacuum was a piece of junk and wouldn’t pick anything up from our rug. There was no gift receipt in the box but they advertised a hassle free return policy so I called customer service for help. The third-​world call center told me to return it in store (there are no stores in Hawaii) and then said to just ship it back. I asked for return shipping label and was denied. I asked for a copy of the gift receipt that was supposed to be included in the package and was denied. They said to ship it back and save my receipt and they would reimburse the shipping. They were not helpful so I sent it back to my mother-​in-​law who returned it in her local store and filed a BBB complaint. Kohl’s response: We won’t reimburse because you didn’t use a postage paid label from Kohl’s. This is the same label that I requested of customer service and was denied. They lie, they carry cheap products and the return was a major hassle. Don’t waste your time or money with Kohl’s.

Kohl’s is a step up from Target, Walmart, and JC Penney’s, but 2 steps down from Boston Store and Macy’s.
The men’s clothes are alright with a decent selection however the problem is service.
You can’t get service in the department.
I was in the men’s dept. and looked around for 10 minutes without getting help. I finally found a guy who said it wasn’t his dept. but would call someone. I waited 5 or 6 minutes and a young female employee came and asked if I needed help. I asked her if she knew about sizes for men’s clothes and she replied, «Not really». Wow…
I left without buying a thing and haven’t been back since.

It seems to me like this Kohl’s location is constantly moving everything around. While I’m sure this isn’t the choice of their managers and is just a command from the corporate Kohl’s gods up in the sky, it doesn’t help me when I’m trying to run in for this or that and have to walk around the entire store in order to find it.
Their staff is CONSISTENTLY helpful … except in one case. I happened to be perusing the sale racks in the junior’s department and found something worth examining more closely (i.e. if it was a top, it was among the 1% of junior’s tops that wouldn’t make me look like a 30 year-​old woman fresh out of the trailer park trying very hard to relive her youth). I can’t remember when exactly that this happened, but it must have been around the time of the holidays … but then, it seems Kohl’s will run ads boasting pre-​Christmas shopping bargains as early as April, so who the heck knows.
In any case, as I was trying on the garment, what I presumed to be a female employee (based on her manners, it could have been an orc right out of JRR Tolkien land) banged on my fitting room door and commanded in harsh tones that I shouldn’t even think of leaving a mess in the fitting room, to «plllleeeeEEEEEEEeeeeease» remember to hang up the clothes I didn’t want to buy, and to put them on the designated rack for return to the sale’s floor.
While I have never had the dire misfortune of having the job of maintaining fitting rooms in a department store during the holiday season, I am more than willing to recognize that it’s a thankless job. Most especially when, as a department store employee, you draw the short straw and have to man the fitting rooms in the junior’s department. That’s trench warfare, cruel and unusual, and inhumane. Geneva Conventions-​type stuff. Nightmarish enough to cause post-​traumatic stress disorder. I’m sure there are landfill sites in developing countries that aren’t as messy as what a group of 14 year-​old girls can do to a Kohl’s fitting room.
Here’s my point: I wasn’t a 14 year-​old girl monster and I wasn’t going to leave a mess in the fitting room. I would have appreciated a diplomatic reminder from the employee, but what I got felt like a death threat.
Keeping the holiday season in consideration, Kohl’s in the Falls has the potential to turn into a mob scene but never actually does. Their employees must have received riot control training because the holiday crazy never boils over. The store extends its hours just like other participating locations, no doubt making an already tedious job uncivilized, but somehow the employees — between manning the trenches in the juniors department and quelling a riot in housewares — stay cool and calm. I wonder if they’re drugged and sedated November through January.
Whenever I have needed help, be it assistance with finding something, confirming a price, or even finding out if another store has what I’m looking for in the case that they’re sold out, I have been assisted promptly, pleasantly, and capably. Returning merchandise is rarely a hassle even during the holidays. The bathrooms are comfortable and the parking lot feels safe. — All of these things can easily go unnoticed when one thinks about how satisfied one is or isn’t with a department store.
So I say «Cheers!» to the Kohl’s department store in Menomonee Falls. I just wish they’d stop employing orcs to maintain the fitting rooms.

A few years back I was TEMPTED by Daisy Fuentes’ clothing line.
A year ago, I finally ordered from their GOOD SKIN skincare line and I was disappointed.
Flipping through ads yesterday, I noticed that Vera Wang was designing a lower end line, Simply Vera: $ 128 for a short sleeved belted wool coat!!! I’m marking my calendar for September 9^th!