Gordie Boucher Ford of Menomonee Falls

Just bought a new Escape from Amanda Lewis. I couldn’t be happier. Amanda knows her vehicles and answered all questions with ease. It was a great purchasing experience! I would highly recommend Amanda when looking for a vehicle! John M

July 2015
I purchased my last vehicle from Boucher in Waukesha and had excellent experience with them. I decided to purchase a Ford Explorer over the summer and decided to stay with Boucher. This dealer so far has been a pleasure to deal with…
Nov 2015
I decided to get a remote start installed and decided to get a factory system. I dropped my Explorer off the Friday evening a week before before Thanksgiving so they could start working on it first thing Saturday morning. I was a little late getting there to pick it up, I think around one. The service writer was gone but the service department is open until 5 on Saturdays, which is very convienent. I went to pay the cashier and noticed the bill was about $ 100 more than what they quoted me. I brought this up to the cashier and she appoligized, she told me that I should call my service writer first thing Monday morning and talk to him. So I just paid the bill and left. Come Monday, I pretty much decided I wasnt going to waste my time to complain and thought it would be a waste of time… I thought it was a lost cause… Saturday after Thanksgiving I went and checked my mail and there is a check from Boucher for $ 109… I was in total shock…
Even if I didnt get a refund from them I was really impressed with their service department… When I dropped my vehicle off I went to discuss what type of remote I would be getting. They told me it was a seperate remote, which I really didnt want, I wanted one that was on my key like the one I currently had that operated my door locks and opened my rear door… They said it would actually be a little cheaper like this. It was really nice dealing with them, they were more than helpful to get me what I wanted.
I definetly look forward to dealing with them in the future and would recommend this dealer.

This is by far one of the worst Ford dealerships in the area. The service manager Mike is TERRIBLE and will do anything to not cover a warranted repair. We’ve had SO many issues here, we will NEVER return again. They always have an excuse as to why something went wrong instead of the simple fact that they are incompetent. AVOID at all costs and seek one of the other dealerships for you service needs. You have been warned! Read other review sites and see some of the horror stories coming out of this so-​called repair shop.

I have never had any problems when getting service done in my car! The guys in the service department are absolutely great! They are attentive, quick, and they get it done! I have been getting service here since last year, and I had nothing bad to say about them. They go the extra mile for sure. I even get to drive their new ride when available while my car is getting service done!!! Love it!!! Keep up the good work!

I’ve been very happy with these guys. They are honest and go the extra mile.
Thanks for the work you’ve done on my Ford Focus. And for doing things for free that I was expecting to pay for. I very much appreciate that. It’s like money back in my pocket.