U.S. Bank

If I can give a 0 star I would. there employees there have no friendly attitude. especially that fat ass manager there. where the hell did they found that P.O.S.i will never recommend anyone to bank with u.s.BANK
GO TO WELLS FARO OR BOFA.
THE WORSE BANK I’VE EVER BEEN TO. I WILL contact your district manager for how me and my cousin where treated.
And by the way I’m going to close my bussiness and personal actts tommorow. Very upset customer

i had the single worst customer experience ever. US Bank communicated that i had a transposed number on my autodraft via snail mail, which resulted in fees. What’s more, I could not make a simple payment without additional fees. Go elsewhere for your banking needs.

Today I received an email notification of a fraudulent charge to my debit card. I had auto email notifications set up because about a year ago I had a similar problem. I immediately called my branch– this is about 1040am btw… it rang and rang and rang and rang… I hung up… called back immediately… rang and rang and rang. No answer… from my bank. mid business day! Appalled and upset over the charge I hung up and called the 800 number. Why did I call my local branch first? They know our family… they know me. I thought I’d get faster service and was panicked about someone using my card. After taking care of the issue with the 800 people, I called back to let them know that I was really upset they couldn’t even answer their phone during business hours. Jaime told me «there were 7 people currently working!» He didn’t seem to believe me at all. So between 7 people no one could get the phone despite it ringing endlessly??? Ayub is the ONLY reason I go there.

Mark Linton in the mortgage loan department is awesome. Our family has worked with him on a couple of mortgage loans and he is just the best. In the past 14 years, we have refinanced at least 6+ times with several banks and a credit union and hands down for excellent service, response, and flexibility Mark Litton is the best in the business. I highly recommended him.

Everyone there is very nice and helpful. I even received a hand written thank you card from an awesome lady named Sylvia after opening an account with her. I never had that from any other bank.

Great customer service deserves to be recognized, even if it is just a bank.
The staff here are so friendly, helpful and efficient. I’ve banked with this company for a long time, and with such reliably excellent service every single time I need something, why would I ever dream of going anywhere else?

I agree with John M. above, typically I would not take the time to write a review for a bank but the Menlo Park branch staff exceeded my expectations. The service is fantastic, particularly Sylvia, who I enjoy working with. My previous bank Borel Bank/​Boston bank pales in comparison. I am delighted to be a client of US Bank.

Their staff is very friendly, there is hardly ever a line, good for us, maybe not so good for them? Minus 1 star for not being open saturdays for ar least half a day.

I wouldn’t normally think about writing a review for a bank, but this bank has now gone out out of it’s way a couple of times with unusually great, personal service. This location in particular (and a banker named Silvia) exceeded my expectations.
As one example, I mistimed a transferring money into an account in advance of a larger than normal tax payment, and the IRS was going to charge us a multi-​hundred dollar returned check fee. Silvia and her management went out of their way to work out something on the backend and manually fixed the bouncing check so that it went through without an IRS penalty.
It’s great to have a business that will go out of it’s way to work with you. I’d have no reservations recommending this location to others.

This branch has always been friendly, helpful and patient! I will miss when all there are left are atms and online services. Sometimes you just need to figure things out with an actual human. The bank gets 3 stars. It’s ok, pretty average but waaaay better than, say, B of A or Wells Fargo. It’s the bank service that deserves the extra star. Thanks, guys!